Amy Richter
Information Technology System Administrator at HED- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
CompTIAJul, 2017- Nov, 2024 -
Comptia Network +
CompTIADec, 2014- Nov, 2024 -
Cisco Certified Entry Networking Technician (CCENT)
Cisco -
CompTIA A+
CompTIA
Experience
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HED
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United States
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Design Services
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400 - 500 Employee
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Information Technology System Administrator
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Apr 2016 - Present
• Collaborated with IT team to successfully complete a domain migration. • Authored WIKIs (KB) for end users and posted on Intranet. Documented server, network and company infrastructure along with troubleshooting docs for the IT team. • Transitioned from Cisco firewalls to Palo Alto including configuration of site-to-site VPN IPSEC tunnels. This reduced company expenses by eliminating pricey MPLS circuits and offered the opportunity to add faster internet circuits at a reduced cost. • Replaced all Cisco switches with Extreme stacks. Configured Extreme wireless controllers & WAPs. • Fortified security protocols by implementing Okta for SSO and MFA. Show less
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Guaranteed Rate
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United States
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Financial Services
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700 & Above Employee
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Information Technology Help Desk
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Apr 2015 - Apr 2016
• Successful resolution of hardware/software issues. Meet or exceed established SLAs by positively establishing cutomer expectations, and communicating processes and procedures. • Authored technical documents on company Wiki knowledge base (KB) to increase proficiency of tech support for the end users. • Consistent top performer in the ShoreTel call queue and outstanding metrics for ticket resolution using JIRA, an IT project management tool. • Proactively identify, communicate and escalate user issues to improve workflow and reduce company costs. Show less
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VolPal
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Test Method Analyst
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Jun 2014 - Dec 2014
Project management of >100 products at Hospira, a U.S. based global pharmaceutical and medical device company o GAP analysis following an FDA audit of acute-care and oncology injectables, parenteral IV nutritional solutions, sterile irrigations and injectable anesthetics. o Managed Hospira remediation database (HRD) containing documents of GAP assessments, remediation plans, validation protocols, test methods, White Papers and Position Papers. o Responsible for obtaining daily updates from the Chemistry, Biology, Stability and Regulatory groups. o Solely maintained and updated Excel spreadsheet on Sharepoint to include completed remediation documents from the four workstream departments. o Assembled final product package summaries that referenced the remediation document addressing the GAP analysis. o Aligned database and Excel spreadsheet with corrections identified during final QA review processes. o Reviewed work of team members for accuracy and completeness. Show less
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AbbVie
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Associate Chemist II
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Jan 2013 - Feb 2014
• Regularly setup, operated, maintained and performed troubleshooting of HPLC-MS/MS platforms for method development, validation and drug analysis of toxicology and Phase I – IV clinical studies. • Managed high-priority workload of sample analysis for multiple therapeutic areas with consistent and reliable data delivery to principal bioanalytical investigator, study director and pharmacokinetic (PK) team. • Tested STARlet robotic lab automation to maximize extraction potential while effectively diminishing costly sample preparation errors. • Initiated lab reorganization to increase analyst efficiency and significantly reduce company expenses for consumables. • Modernized laboratory documentation practices via conversion from paper notebook to a sophisticated Electronic Laboratory Notebook (ELN) system. • Laboratory work and report-writing skills compliant with GLP standards, FDA regulations, company SOPs and Quality Assurance (QA) audits. • Bench skills include handling and weighing of drug analyte powders; preparation of STDs/QCs and solutions required for sample extraction procedure or injection onto HPLC-MS/MS systems. Show less
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Abbott
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United States
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Hospitals and Health Care
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700 & Above Employee
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Associate Chemist II
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Apr 2008 - Jan 2013
Utilize robotic handlers to analyze drug concentrations of toxicology and clinical samples using LC/MS/MS instrumentation in a GLP regulatory laboratory environment o Successfully managed assignments including method development, validation, and toxicology/clinical studies to meet high priority deadlines for multiple therapeutic areas including antiviral (HCV), oncology, neurology and pain. o Performed chromatographic peak integration to determine drug concentrations using Analyst software. o Laboratory Information Management System (LIMS): Lab software used for sample tracking, regression of analytical data and secure data storage. o Maintained clear and thorough documentation of notebooks, electronic laboratory notebooks (ELN), raw data, and electronic databases (LIMS). o Used GDA reporter software to draft toxicology and clinical reports that included analyte concentration data, sample analysis procedures, lab equipment specifications, and method deviations, if applicable. o Executed work in accordance with Good Laboratory Practice (GLP), Standard Operating Procedures (SOP) and FDA guidelines. o Lab work and report-writing skills compliant with Quality Assurance (QA) department audits. o Successful FDA audit in Phase IV study of cardiovascular drug that resulted in no 483 company fines. o Set up LC-MS systems in the lab and performed troubleshooting as necessary. o Utilized lab automation testing equipment to improve efficiency for increased company cost savings. Show less
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Education
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2004 - 2007
University of Illinois at Chicago
B.S. chemistry, Chemistry -
2002 - 2004
Harper College
Community
