Experience

Lakeside Financial

• Australia
• Financial Services
• 1 - 100 Employee

• Operations Assistant

  • Jan 2022 - Jun 2023

  Remote Finished here to move to the UK indefinitely



Architectus

• Australia
• Architecture and Planning
• 400 - 500 Employee

• Executive Assistant

  • Aug 2019 - Jul 2022

  Melbourne, Australia - 1:3 s - EA to Sector Leaders / Principals (shareholders of the business)



TRIBE

• Australia
• Advertising Services
• 1 - 100 Employee

• Executive Assistant

  • Oct 2018 - Jul 2019

  Melbourne, Australia - 1:2 - EA to Founder (TV Personality) Jules Lund and CEO Anthony Svriskis - Diary and inbox management - Extensive international and domestic travel coordination - Prepare visa applications - Review / proofread documentation - Office management - Facility management - HR, interviews and screening - Events - Presentations - Co-ordinate all board and stakeholder meetings - Assist with preparation of data, agenda for Board meetings - Co-ordinate and attend… Show more - 1:2 - EA to Founder (TV Personality) Jules Lund and CEO Anthony Svriskis - Diary and inbox management - Extensive international and domestic travel coordination - Prepare visa applications - Review / proofread documentation - Office management - Facility management - HR, interviews and screening - Events - Presentations - Co-ordinate all board and stakeholder meetings - Assist with preparation of data, agenda for Board meetings - Co-ordinate and attend meetings as required and support with agenda and minute taking - Expense reconciliation (Xero) - Assist with accounts as required - Project manage (set up of international offices) Show less



Melbourne Convention and Exhibition Centre

• Australia
• Events Services
• 400 - 500 Employee

• Executive Assistant

  • Jan 2017 - Jan 2019

  Melbourne, Australia - 1:3 - EA to CFO, Director Corporate Services, Director People & Culture - Respond to all correspondence in a timely manner both internally and externally - Prepare confidential correspondence and co-ordinate with other Directors/Departments - Complex diary management - Manage travel and accommodation requirements - Assist with appointment setting, mail and electronic mail - Manage e-mail when the Director(s) are OOO - Co-ordinate all board and stakeholder… Show more - 1:3 - EA to CFO, Director Corporate Services, Director People & Culture - Respond to all correspondence in a timely manner both internally and externally - Prepare confidential correspondence and co-ordinate with other Directors/Departments - Complex diary management - Manage travel and accommodation requirements - Assist with appointment setting, mail and electronic mail - Manage e-mail when the Director(s) are OOO - Co-ordinate all board and stakeholder meetings - Assist with preparation of strategy plans and data for annual report and corporate plan - Co-ordinate and attend meetings as required and support with agenda and minute taking - Assist and prepare presentations and reporting as required - Perform other administrative tasks as required - Support specific administration duties as allocated by one or more Director - Assist with reports for monthly forecasting meetings - Raise purchase requisitions in EBMS - Adhoc duties as required - Build rapport with key internal and external stakeholders - Trust papers - Departmental R&R event organization and facilitation - Gatekeeper - Expense reconciliation (MC/AMEX/Cash) - Travel reporting for auditing purposes - Prepare presentations (PowerPoint) Show less



International Cruise & Excursions, Inc. (Now arrivia)

• United States
• Travel Arrangements
• 300 - 400 Employee

• Executive Assistant

  • Nov 2013 - Jan 2017

  Gold Coast Mc, Queensland, Australia • 1:3 • EA to CEO, CFO and COO • Complex Diary Management (MS Outlook/Gmail) • Arrange meetings/agendas/minutes • Organise Executive work schedules and follow up actions • Gatekeeper (including screening calls) • Coordinate travel (flights, car hire, hotel, insurance and itineraries) • Board papers • Drafting of letters, preparation of correspondence, reports • Expense reconciliation (MC/AMEX/Cash) • Prepare presentations (PowerPoint) • Liaise with internal and… Show more • 1:3 • EA to CEO, CFO and COO • Complex Diary Management (MS Outlook/Gmail) • Arrange meetings/agendas/minutes • Organise Executive work schedules and follow up actions • Gatekeeper (including screening calls) • Coordinate travel (flights, car hire, hotel, insurance and itineraries) • Board papers • Drafting of letters, preparation of correspondence, reports • Expense reconciliation (MC/AMEX/Cash) • Prepare presentations (PowerPoint) • Liaise with internal and external key stakeholders • Event planning and execution (conferences, workshops, staff events) • Team support (HR, administration, accounts, business development, marketing) • Catering for meetings • Disseminate information to internal stakeholders • Personal errands as required (dinner reservations, birthday gifts, appointments) • WHS - fire drills, fire safety etc. • Advise CEO of maters requiring personal attention, with associated deadlines • General secretarial support • VIP account management • Manage staff and staff bookings • Manage projects • Manage office/facilities Show less



Gold Coast Rental Properties

• Reservations Manager

  • May 2013 - Nov 2013

  Broadbeach, Gold Coast • Manage day to day operations of Reservations department and oversee staff • Provide training and support to staff • Resolve customer complaints • Property management including; inspections & owner dealings • Rosters and timesheets ready for payroll • New company procedures including introduction of RMS system • Ensure staff are meeting KPIs • Reporting functions • New hire of staff – wrote advertisements, created position descriptions, prepared interview… Show more • Manage day to day operations of Reservations department and oversee staff • Provide training and support to staff • Resolve customer complaints • Property management including; inspections & owner dealings • Rosters and timesheets ready for payroll • New company procedures including introduction of RMS system • Ensure staff are meeting KPIs • Reporting functions • New hire of staff – wrote advertisements, created position descriptions, prepared interview questions, participated on interview panels, conducted reference checks and police background checks, provided hands on learning and development Show less



The Old Queens Head

• United Kingdom
• 1 - 100 Employee

• Operations Manager

  • Feb 2011 - Feb 2013

  England, United Kingdom • Provide GM with support with daily operations • Payroll • End of day reporting • Management of staff • Staff training • Staff rostering • Function coordination and execution • Serve customers according to company policies & procedures • Handle complaints • Assist with waiting tables and operation of bar • Cash up and float tills • Enter sales figures onto accounts system, draw reports and close down procedure • OHS • Monthly Stock-take



Crowne Plaza Marlow

• Hospitality
• 1 - 100 Employee

• Guest Relations

  • May 2011 - Jul 2011

  England, United Kingdom - Ensure and provide flawless, upscale, professional and high class guest service experiences - Analyse customer feedback and provide strategic direction to continuously improve overall rating - Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires - Actively listen and resolve guests’ complaints - Oversee and coordinate all arrivals and departures of special guests (VIPs etc) - Coordinate and manage… Show more - Ensure and provide flawless, upscale, professional and high class guest service experiences - Analyse customer feedback and provide strategic direction to continuously improve overall rating - Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires - Actively listen and resolve guests’ complaints - Oversee and coordinate all arrivals and departures of special guests (VIPs etc) - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to - Appraise team’s performance and produce reports - Examine activities logbook, assign tasks appropriately and implement control schedule daily - Administration - Guest accounts Show less



RSL Care

• Australia
• Hospitals and Health Care
• 300 - 400 Employee

• EA/Program Support Coordinator

  • Mar 2010 - Jan 2011

  Gold Coast, Australia • 1:1 • EA to CCM & RNs • Diary Management for CCM • Organise staff rosters • Ensure all clients were seen to by an RN according to DVA • Client hospital admissions and discharges • Liaise with Government bodies to ensure clients care was maintained • Handle all CN client files with confidentiality and label in accordance with DVA • Carry out risk assessments in client homes • Streamline procedures for CN clients – organising documents, files and auditing… Show more • 1:1 • EA to CCM & RNs • Diary Management for CCM • Organise staff rosters • Ensure all clients were seen to by an RN according to DVA • Client hospital admissions and discharges • Liaise with Government bodies to ensure clients care was maintained • Handle all CN client files with confidentiality and label in accordance with DVA • Carry out risk assessments in client homes • Streamline procedures for CN clients – organising documents, files and auditing procedures • Meeting agendas & minutes • Training staff • Fortnightly payroll and tracking of timesheets Show less



International Cruise & Excursions, Inc. (Now arrivia)

• United States
• Travel Arrangements
• 300 - 400 Employee

• EA/MS Manager

  • Apr 2002 - Feb 2010

  Gold Coast, Australia • 1:2 • EA to CEO & COO • Managing diaries and workflow • Coordinate staff events • Corporate account management (35+ Corporate Accounts including Virgin Australia Cruises) • Oversee department of up to 5 people • Manage a significant member database • Upload member contact details onto internal database • Resolve customer complaints regarding sales, products & service • Organise member road shows • Create & implement training procedures • Resort… Show more • 1:2 • EA to CEO & COO • Managing diaries and workflow • Coordinate staff events • Corporate account management (35+ Corporate Accounts including Virgin Australia Cruises) • Oversee department of up to 5 people • Manage a significant member database • Upload member contact details onto internal database • Resolve customer complaints regarding sales, products & service • Organise member road shows • Create & implement training procedures • Resort reservations including arrival reports • Set & assist in achieving KPIs • Marketing functions including content for EDMs, print, website and social media • Oversee recruitment, inductions and training for staff • Organise and deliver training manuals, presentations and sessions Show less