Experience

Viking Magazine Service

• Information Technology & Services
• 1 - 100 Employee

• File Clerk

  • Oct 2015 - Present



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Nov 2012 - Feb 2015

  Provided excellent customer service in person, phone and email. Made book recommendations and suggestions to customers based on their stated preferences. Created add-on sales through recommendations and membership sales. Troubleshot e-reader issues for customers. Taught customers basic e-reader skills. Provided excellent customer service in person, phone and email. Made book recommendations and suggestions to customers based on their stated preferences. Created add-on sales through recommendations and membership sales. Troubleshot e-reader issues for customers. Taught customers basic e-reader skills.



Epic

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Oct 2010 - Oct 2012

  Wrote several dozen short-form notes for software updates. Researched and wrote a long-form user guide for specific software functions. Crafted answers to requests for information (RFIs) for domestic and international potential customers. Coordinated with sales department to create high-quality documentation on short timelines. Wrote several dozen short-form notes for software updates. Researched and wrote a long-form user guide for specific software functions. Crafted answers to requests for information (RFIs) for domestic and international potential customers. Coordinated with sales department to create high-quality documentation on short timelines.