Experience

Bish's RV, Inc.

• United States
• Retail
• 200 - 300 Employee

• RV Purchasing Specialist

  • Mar 2023 - Present



Camping World

• United States
• Retail
• 700 & Above Employee

• Regional Customer Resolution Director - West Corporation

  • Aug 2022 - Mar 2023

  • Coordinates handling of cases directly with SVP, RVP, Market Managers and Market Service Managers for West Corp. Management Team. • Manage CS Specialist Team• Provide consistent communication to our dealerships, direct communication to our customers, and follow up communication to our CSS Team and West Corp. leadership team. • Work directly with West Corp. leadership team and dealerships in helping move cases to quick resolution with our customers. • Reviews open cases and store trends weekly with West Corp. leadership team. • Assists with coaching CSS team in developing relationships with dealerships in the field and Camping World West Corp. leadership team. • Monitors West Corp. dashboard and routes cases to the correct person for action on resolution. • Works proactively with leadership and dealership teams to identify trouble spots and friction points in processes.• Maintains case reporting and queue views to assist resolution for our customers and provide insight Show less

• Escalated Case Manager

  • Jan 2020 - Sep 2022

  • Review resumes conduct phone screen and in person interviews, present offers and helped in creating, developing and training new Camping World (CSS) Customer Service Specialist Team. • Help in implementing CSS process of dealership distribution as well as developing relationships with CSS team and the field. • Organize and facilitate calls with RVP’s, Market Managers and GM’s at dealerships with CSS Team and implement next steps for resolving customer issues. • Take escalated calls from Camping World Management Team and work with team in providing a resolution that works for both our dealerships and customers. • Help in implementing calls with Regional Service Team to help understand cycle of service and process within our dealerships. • Train and develop new CSS Team members on process and organizational skills to help them succeed in their role. • Work closely with Camping World H. R. department to find candidates and conduct interviews for open inbound team positions.• Conduct and facilitate daily calls with CSS team and help team organize resolutions to cases and implement next steps and plan of action to get customer/dealership issues resolved. • Lead CSS Team as first point of contact in helping resolve their issues with customers/ dealerships. Show less

• Regional Consignment Manager

  • Jan 2019 - Dec 2019

  Set sales targets for consigned units. Track inventory, analyze current trends, and collaborate with team members on how to continually improve consignment process. Plan and implement sales strategies and continually develop relationships with customers and Camping World dealerships. Negotiate price and prepare consignment contracts with customers. Handle all paperwork of transfer title and bill of sale with dealership. Achieve growth and hit sales targets by successfully managing consignment units at dealerships.Develop monthly, quarterly, and annual consignment sales plans.Track team’s sales goals and report results to upper management.Keep management informed of team’s performance by submitting activity and results reports, weekly goals, and monthly and annual territory analyses. Show less

• Career Development Specialist and Regional Event Coordinator

  • Nov 2016 - Dec 2018

  Focus on finding highly skilled college graduates for C.A.M.P. (Apprentice Mentor Program).Communicate with various colleges and universities and develop professional relationships with their staff and faculty members.Accept resumes,conduct interviews, attend career fairs, and provide information to management on potential candidates.Design and implement overall recruiting strategies.Assess applicants' relevant knowledge, skills, and experiences.Act as point of contact and build influential candidate relationships during selection process.Coordinate details of events for regional meetings.Calculate budgets and ensure they are adhered to.Select catering companies to prepare food for the event.Book talent including motivational guest speakers.Visit venues to plan layout for meetings.Coordinate and monitor event timelines and ensure deadlines are met.Negotiate and secure event space.Create invitee lists.Send out invitations and manage R.S.V.P. list.Coordinate event logistics, including registration and attendee tracking, presentation and materials support including pre-event and post-event evaluations. Show less

• Team Lead/Brand Manager

  • Nov 2015 - Nov 2016

  Manage inbound sales team by coaching sales skills, product training, while establishing goals set for each Brand Manager.Monitor inbound sales inquiries and strategies to ensure that each call is answered correctly by our professional sales team.Responsible for managing and distributing all national leads and inquiries and forwarding them to the correct geographic location.Coordinate on various marketing efforts with our manufacturers on product and in house sales training.



Purdy Products Company

• United States
• Food & Beverages
• 1 - 100 Employee

• Sales Account Manager

  • May 2013 - Aug 2015

  Sell and promote complete line of specialty cleaners and sanitizers to the foodservice industry. Connect with existing customers, franchises, distributors, and dealers within the foodservice industry. Develop prospective customers and analyze sales strategies to end users. Provide strategic and formal proposals to potential customers. Communicate with clients and team members of all organizational levels and develop effective working relationships with them. Sell and promote complete line of specialty cleaners and sanitizers to the foodservice industry. Connect with existing customers, franchises, distributors, and dealers within the foodservice industry. Develop prospective customers and analyze sales strategies to end users. Provide strategic and formal proposals to potential customers. Communicate with clients and team members of all organizational levels and develop effective working relationships with them.



Rilasarre Imports

• Lake Zurich Illinois

• Sales Manager

  • 2010 - Apr 2013

  Manage a territory selling gift and beverage products to the independent retail market. Manage over 100 accounts in the Northern Chicago marketplace. Manage a territory selling gift and beverage products to the independent retail market. Manage over 100 accounts in the Northern Chicago marketplace.



Motorola Mobility (a Lenovo Company)

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Interviewer

  • 1996 - 2002

  On and off part time Interviewer where I would select candidates for plant positions. Provided recommendations to line managers on hiring efforts for the company. Experienced in the analysis of employment opportunities and the placement of various levels of demographics across the company.

• Account Manager

  • 1992 - 1996

  Managed 50 accounts within two-way radio sales division. Responsible for over 10 million dollars in revenue. Experienced accounts receivables, and sales volume reporting and forecasting.

• Team Sales

  • 1988 - 1992

  Interacted with customers direct with pricing, quotations, accounts receivables and maintained credit lines in the two-way radio division. Maintained sales records of customers interactions and transactions of various accounts.