Experience

Healthwork Group East Anglia

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Client Liaison Officer

  • Jan 2015 - Present

  Client Liaison *Working with a busy day to day private health clinic *Daily reception duties, greeting clients, organising all paperwork for the doctors and nurses appointments * Auditing all paperwork that needs to be processed *Re -Writing doctors reports to send to third party companies after their employees referrals have been completed by the doctors *Liaising with our top clients with booking in appointments, sending over completed paperwork/reports * chasing different referrals for appointments due *Training new staff on working projects * Answering the phone to general public for queries for what they’re needing for their appointments *Taking payment over the telephone *Responsibility for a small team of administrators, auditing their reports etc. Show less



Evander

• United Kingdom
• Insurance
• 100 - 200 Employee

• Sales Administrator

  • Jun 2014 - Jan 2015

  *Managing the daily reports * Updating the Managing Director of conversion rates, payments and jobs that have been sold for that week *Answering incoming calls for emergency and non-emergency jobs *Liaising with insurers to provide the correct information for potential and existing customers. *Daily invoicing of jobs that have been completed * Answering queries from depot across the country to ensure that the job is up to the customers satisfactory. *Ownership on jobs that have been allocated to me. Show less



Zenith Vehicles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Administrator

  • Mar 2014 - Jun 2014

  * Booking in the business * carry out relevant checks on customer’s information to ensure we have the correct information (attention to detail) * registering the customers details on to the systems * Processing cancellations * Constant use of Excel spreadsheets to take one off visa payments and update the bespoke system * Liaise with the different branch administrators to gather all relevant pieces of information * Processing the daily post * respond to emails and answer phone calls/questions from branch managers about the status of customers cases. * lots of hands on work in processing all business and ensuring all has been processed for the sales cut off every week. * being flexible with hours and dedication to work as a team and individually Show less



Heirtrace Ltd

• Norwich, United Kingdom

• Researcher

  • Aug 2013 - Jan 2014

  * Locating people for banks, insurance companies and pension providers * Researching families to locate heirs and beneficiaries * Managing my own portfolio of work * Answering the telephone * Ordering wills/probates and death certificates * Locating people for banks, insurance companies and pension providers * Researching families to locate heirs and beneficiaries * Managing my own portfolio of work * Answering the telephone * Ordering wills/probates and death certificates



thirtyone

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Telephone Fundraiser

  • Feb 2013 - Aug 2013

  * Fundraising on the telephone for charities across the UK *Ensuring that the Data protection Act is in action at all times when dealing with sensitive customer based information ie. Bank Details, Address and telephone numbers. *Working with a daily and weekly target to hit 100% to ensure maximum support for charities. *Working within a team * Fundraising on the telephone for charities across the UK *Ensuring that the Data protection Act is in action at all times when dealing with sensitive customer based information ie. Bank Details, Address and telephone numbers. *Working with a daily and weekly target to hit 100% to ensure maximum support for charities. *Working within a team



o2 Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Advisor Assistant - Temp Position

  • Nov 2012 - Jan 2013

  * Working with a team of mortgage advisors to ensure that their mortgage application ran smoothly * Targeted to make 300 calls per day * Lots of hands on work with the telephone and computer systems to process all paperwork *High level and standard of Customer Service and professionalism at all times during telephone conferences etc. * Working with a team of mortgage advisors to ensure that their mortgage application ran smoothly * Targeted to make 300 calls per day * Lots of hands on work with the telephone and computer systems to process all paperwork *High level and standard of Customer Service and professionalism at all times during telephone conferences etc.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Advisor - Temp Position

  • May 2012 - Nov 2012

  * Working as part of a team * Answering customer queries; both in writing and on the telephone * Managing my own projects including the McFarlane account which consisted of a manual bill received documenting 700 pension members. This then had to be reconciled so the changed premiums matched the existing – high level of attention to detail required * Liaising with other departments * Improving the efficiency of processes * Gathering and analysing data, recognising trends * Arranging meetings with Financial Advisors, scheme administrators and customers * Processing information in to various systems on the computer, ensuring that all pension premiums are correct Show less