Experience

Tennessee Department of Human Services

• United States
• Medical Practices
• 1 - 100 Employee

• Human Resources Director

  • Jun 2021 - Jun 2023

  Nashville, Tennessee, United States • Led a Human Resources Department of 30 staff • Supported workforce management innovation to include solutions to improve time and labor process, system modernization, talent management, performance management, and leadership development • Implemented a ServiceNow HR Portal as project sponsor and project manager • Oversaw Employee Relations, Protected Leave, ADA Accommodations, Classification and Compensation, Time and Labor, Hiring and Separating processes and… Show more • Led a Human Resources Department of 30 staff • Supported workforce management innovation to include solutions to improve time and labor process, system modernization, talent management, performance management, and leadership development • Implemented a ServiceNow HR Portal as project sponsor and project manager • Oversaw Employee Relations, Protected Leave, ADA Accommodations, Classification and Compensation, Time and Labor, Hiring and Separating processes and policies • Collaborated with other program directors to drive a diverse, inclusive, and effective people culture to fulfill the agency mission, vision, and goals

• Employee Relations Manager

  • Mar 2019 - Jun 2021

  Greater Nashville Area, TN • Supervised Employee Relations Team supporting ADA accommodations, workplace harassment and abusive conduct allegations, unemployment claims, performance management, and disciplinary/corrective action • Implemented ADA accommodation LEAN restructuring, decreased workplace harassment and discrimination closure queue to only pending investigations, implemented a five-day disciplinary action letter drafting process, and improved leave process • Supported Diversity, Inclusion, and Equity in… Show more • Supervised Employee Relations Team supporting ADA accommodations, workplace harassment and abusive conduct allegations, unemployment claims, performance management, and disciplinary/corrective action • Implemented ADA accommodation LEAN restructuring, decreased workplace harassment and discrimination closure queue to only pending investigations, implemented a five-day disciplinary action letter drafting process, and improved leave process • Supported Diversity, Inclusion, and Equity in the workplace by facilitating listening sessions and engaging in workplace diversity planning • TN State approved Facilitator: Support New Supervisor training by facilitating Supervisor Essentials

• HR Generalist

  • Dec 2018 - Mar 2019

  Greater Nashville Area, TN Specialize in employee relations to include supporting ADA accommodations, workplace harassment allegations and conduct complaints, unemployment claims, performance management and disciplinary/corrective action



Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Privacy, Ethics, Corporate Policy Manager

  • 2015 - Jul 2018

  Raleigh-Durham, North Carolina Area • Primary investigator for potential Code of Conduct violations to include responsibility of implementing employee hotline. Includes intake, interviews, analysis, and recommendations for corrective action • Partner with Legal and Employee Relations as applicable during investigations • Develop and implement workforce training as required by law as well lead awareness initiatives related to privacy, ethics, and corporate policy • Advise and consult with business areas on matters related… Show more • Primary investigator for potential Code of Conduct violations to include responsibility of implementing employee hotline. Includes intake, interviews, analysis, and recommendations for corrective action • Partner with Legal and Employee Relations as applicable during investigations • Develop and implement workforce training as required by law as well lead awareness initiatives related to privacy, ethics, and corporate policy • Advise and consult with business areas on matters related to ethics, privacy, and corporate policy including support of complex and cross functional projects • Develop and administer communications plan to promote culture of integrity for enterprise • Prepare and present metrics and formal reports with trend analysis and summary of program results • Administer oversight of Corporate Policies to include review of policies, editing in web platform, publishing of policies, and collaboration with business areas to ensure policies are accurate and consistent • Available to respond and investigate privacy disclosures

• Ethics and Privacy Analyst

  • Sep 2014 - 2015

  Chapel Hill • Conduct hotline investigations and consultations • Manage conflict of interest survey implementation and review to minimize potential conflicts of interest • Responsible for annual training material regarding Ethics and Privacy for enterprise • Develop communications plan • Manage Ethics and Privacy websites • Submit World’s Most Ethical company application • Intake and Investigate privacy incidents • Training staff on ethics and privacy best practices and… Show more • Conduct hotline investigations and consultations • Manage conflict of interest survey implementation and review to minimize potential conflicts of interest • Responsible for annual training material regarding Ethics and Privacy for enterprise • Develop communications plan • Manage Ethics and Privacy websites • Submit World’s Most Ethical company application • Intake and Investigate privacy incidents • Training staff on ethics and privacy best practices and regulations • Develop and submit monthly, quarterly, and annual reports



Youth Villages

• United States
• Philanthropic Fundraising Services
• 700 & Above Employee

• CABHA QM/Training Director

  • Aug 2010 - Sep 2014

  Durham, NC • Prepare, host, and attend all audits for ten offices in North Carolina • Conduct mock audits on a quarterly basis and oversee plan of corrections • Develop, revise, and implement NC quality management plan and training plan. • Manage and organize compliance with documentation standards and staff personnel qualifications. • Lead quarterly quality management committee and human rights committee to review agency performance measures, adverse events, and quality of care and… Show more • Prepare, host, and attend all audits for ten offices in North Carolina • Conduct mock audits on a quarterly basis and oversee plan of corrections • Develop, revise, and implement NC quality management plan and training plan. • Manage and organize compliance with documentation standards and staff personnel qualifications. • Lead quarterly quality management committee and human rights committee to review agency performance measures, adverse events, and quality of care and consumer outcomes and ensure effective implementation of policies and procedures. • Ensure a culture of improvement across entire NC offices. • Assess organizational, departmental, and service needs through formal evaluation to create training initiatives for staff. • Plan, organize, and direct training activities to include orientation, on-going training, and leadership development.

• Compliance Specialist

  • Jan 2009 - Aug 2010

  Hillsborough, NC • Monitored and implemented compliance with processes, in accordance to state standards, LME standards, accreditation body standards, and internal policy standards for ten offices across the state. • Managed the preparation for funding and provider monitoring audits, as well as present documentation to auditors and participate in Independent Peer Review Initiative for NC DHHS. • Lead human rights committee and participated in quality improvement committee by utilizing internal data to… Show more • Monitored and implemented compliance with processes, in accordance to state standards, LME standards, accreditation body standards, and internal policy standards for ten offices across the state. • Managed the preparation for funding and provider monitoring audits, as well as present documentation to auditors and participate in Independent Peer Review Initiative for NC DHHS. • Lead human rights committee and participated in quality improvement committee by utilizing internal data to support the development of quality services. • Trained leadership and direct staff on internal and state policies and procedures. • Managed personnel files and compliance with agency and state guidelines. • Tracked critical incidents, customer surveys, grievances, and MST training attendance and utilize information to present changes to program processes ensure quality of services.

• Regional Supervisor

  • Aug 2007 - Jan 2009

  Durham, North Carolina, United States • Provided management direction on operations to include hiring, budget, marketing, and training • Supervised and direct clinical supervisors and support personnel • 24/7 on-call first responder responsibility

• Placement Coordinator

  • Feb 2007 - Aug 2007

  Durham, North Carolina, United States • Responsible for placement and referral data which drove performance indicators and quality improvement initiatives • Aided state manager with trainings in other offices

• Family Counselor

  • Nov 2005 - Jul 2007

  Durham, North Carolina, United States • Implemented Multi-Systemic Therapy (MST) through in-home therapy • Empowered parents through role modeling and educating parents to increase their skills in creating structure and support in the home