Experience

Express Micro Science

• United Kingdom
• Public Safety
• 1 - 100 Employee

• Microbiologist

  • Dec 2022 - Present

• Assistant microbiologist

  • May 2022 - Dec 2022



Eurofins

• Luxembourg
• Biotechnology Research
• 700 & Above Employee

• Laboratory Technician

  • Nov 2021 - Jun 2022



Dobbies Garden Centres

• United Kingdom
• Retail
• 500 - 600 Employee

• Customer Service Advisor



Dobbies Garden Centres

• United Kingdom
• Retail
• 500 - 600 Employee

• Customer Service Advisor

  • May 2016 - Nov 2021

  Customer Service Advisor | Dobbies Garden World, Livingston| *May 2016 – Present • Reporting to the Department Manager and contributing to the creation of a welcoming, customer focused environment• Display a full working knowledge of Dobbies Garden World product range to advise customers accordingly on their purchase choice.• Replenish stock on the shop floor, ensuring the displays and shelves were neat, tidy, and fully stocked for the next day.• Enthusiastically support new team members to embed the company values, ethos, and culture in staff behaviours.• Always provided exceptional customer service to maintain the brand image.• Benefit from mentoring and coaching to develop existing skill set.• Organise seasonal/special promotional, displays and events.• Continuously review inventory levels with a view to taking corrective action, identifying and liaising with cross functional departments to ensure effective material planning execution expediting all inventory. • Employ a professional approach and demeanour orientated to consultive selling and customer satisfaction.• Provide last minute cover at the kid’s club, assisting with group and individual activities such as reading, drawing and group games.• Cash and card handling; banked monies at the end of each shift.



Wee Gems Nurseries

• United Kingdom
• Education Management
• 1 - 100 Employee

• Nursery Practitioner

  • Feb 2019 - Apr 2019

  Reported to the Room Leader and responsible for promoting the safeguarding and welfare of the children, staff and parents and carers.• Promoted the seven key arears of EYFS learning: personal, social and emotional development, communication & language, physical development, literacy, mathematics, understanding the world, and expressive arts and design.• Provided high standards of childcare and education by monitoring and reviewing children attending the Nursery. This included providing a safe, caring environment to enable the emotional, social and educational development of children, through individual attention and group activities.• Liaised with fellow colleagues and parents to get the most out of the children’s development.



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2017 - Mar 2018

  • Reported to the Store Manager and responsible for providing exceptional customer service within a high footfall store.• Meeting and greeting customers; communicating with customers from a diverse range of cultures, communicating effectively and demonstrated advanced product knowledge in order to promote sales and proactively supported clients in selecting gifts for special occasions.• Initiated, built and nurtured long term customer relationships so as to gain an in depth understanding of their unique purchase requirements.• Maintained internal visual merchandising to attract, engage and motivate the customer towards making a purchase.• Created a genuine rapport with customers, whilst maximizing the opportunity to increase spends per head. • Accountable for generating revenue against stringent monthly, quarterly and annual sales targets in line with the organisation’s ambitious goals.