Experience

Atlas Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Manager of Sales

  • Feb 2020 - Present

  Atlas Networks is committed to providing the Seattle business community with the fastest and most reliable internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps.



Allstream

• Canada
• Telecommunications
• 300 - 400 Employee

• Senior VoIP Sales Manager

  • Oct 2016 - Aug 2019

  Communications VoIP specialist.Working directly with Seattle enterprise and global business leaders to implement and maximize their VoIP platform. Conducting boardroom sales presentations and demonstrations. Meeting VoIP sales goals and targets.



Wave Broadband

• Customer Service Manager Fiber Division Washington/Oregon

  • Oct 2015 - Oct 2016

  Post business acquisitions contract management. Dedicated point of contact for US Navy accounts.Billing resolution project management by assignment. Work in tandem with Programing team to rollout cable pricing adjustments. Supporting existing Enterprise fiber customers in Washington and Oregon territories.Responsible for leading and training additional Customer Service Managers in CA, WA, & OR



MegaPath

• United States
• Telecommunications
• 100 - 200 Employee

• National Channel Sales Manager

  • Sep 2013 - Sep 2015

  Managed over 100 Enterprise and Global B2B Partners. Two time Presidents club achiever.Winner of two Bahama vacations for largest cloud migration solutions back to back. Developed and implemented a forward thinking partner recruitment system that resulted in a 55% revenue growth within its first year.



Univar USA

• Account Manager

  • Sep 2011 - Apr 2013

  In 2012 I had 4.3 million dollars in sales with an average 37% margin.I was also a top seller and promoter of the Univar mini-bulk service and was recognized in March 2013 at the Univar national conference.Contacts and sells commodity and specialized chemicals and services to current and potential customers through utilization of the phone, face to face, email, and Internet. Establish and build relationships with customers in an effort to grow their overall chemical spend with Univar.



Qwest - Century Link

• Account Manager

  • Aug 2009 - Sep 2011

  Responsible for the entire account management process from initial customer contact through ordering of sold services (including quarterly touch/prospecting within base, proposal generation, contract negotiations, credit approval, etc.) to meet and exceed monthly revenue objectives.



Carquest Auto Parts

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Manger

  • Jan 2005 - May 2009

  Regional management of all store front locations in the NM/AZ and later WA/OR, ID territories.Responsible for maximizing efficient service to the independent stores while minimizing cost to the Distribution Center.Supervises, evaluates, motivates, communicates with, and leads customer service and office administrator teammates in order to maintain a cohesive, motivated, and capable team.Plans, directs, and schedules the work of teammates under supervision.Enforces all company work and safety rules.Conducts regular meetings with staff, as needed.Verifies that end of day closeout is performed as per company policy.Generates and reviews all reports necessary to verify office efficiency and accuracy.Approves and submits hours worked for payroll purposes.Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics;monitoring and analyzing results; and implementing changes.Interacts with other divisions to suggest policy and system improvements and to set guidelines for office procedures.



AOL

• United States
• Software Development
• 700 & Above Employee

• Call Center Supervisor, Project Manager, Department Manager

  • Jun 1997 - May 2005

  Management of Billing and Tech departments. Lead international customer support transition(s) as project manager; coordinated training and go live overflow support.Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.