Experience

Women's Care

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Coding and Charge Entry Specialist I

  • Aug 2021 - Present



HEI Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Group Rooms Coordinator

  • Jan 2015 - Aug 2020

  • Service Meeting Planners to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines• Coordinating the convention and conference groups in block reservations• Assist in guest reservation requests in a professional and courteous manner• Assist Director of Revenue Optimization in yielding transient room rates, strategies and reporting• Manage the implementation of transient corporate accounts in multiple systems• Attend group Pre-Cons as a representative of reservations and front office, and implement details of group resume• Manage and update hotel content as needed in multiple systems• Calculate, track and submit all commissions for departing groups• Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue



Destination Hotels, InterContinental Tampa

• Group Rooms Coordinator

  • Feb 2007 - Jan 2015

  • Service Meeting Planners to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines• Coordinating the convention and conference groups in block reservations• Manage implementation of room blocks in multiple systems• Assist in guest reservation requests in a professional and courteous manner• Assist Director of Revenue Optimization in yielding transient room rates, strategies and reporting• Manage the implementation of transient corporate accounts in multiple systems• Attend group Pre-Cons as a representative of reservations and front office, and implement details of group resume• Manage and update hotel content as needed in multiple systems• Assist in setting up hotel packages in multiple systems• Calculate, track and submit all commissions for departing groups• Monitor inventory balancing on a daily basis• Managed all airline crew rooms• Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue



Fort Wood Hotels by Ehrhardt Properties, Candlewood Suites

• Guest Service Agent

  • Feb 2006 - Jan 2007

  • Serviced guests at Check In and Check Out• Took reservations by phone as needed• Managed a cash drawer• Cleaned hotel lobby as needed• Assisted housekeeping laundry duties as needed • Serviced guests at Check In and Check Out• Took reservations by phone as needed• Managed a cash drawer• Cleaned hotel lobby as needed• Assisted housekeeping laundry duties as needed



Fort Wood Hotels by Ehrhardt Properties, Comfort Inn

• Guest Service Agent

  • May 2005 - Jan 2007

  • Serviced guests during check-in and check-out process • Responsible for processing room reservation by fax, phone, email and mail• Accepting and keeping records of advanced deposits on reservations • Checking for the guarantees of credit cards and checks of reservations• Using proper procedures to change or cancel reservations• Processing and filling paperwork correctly• Executing strong customer service abilities• Attending phone calls, and emails and passing on required information to guests• Managed a cash drawer• Set-up and breakdown of a Continental Breakfast