Experience

Thriva Health

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Associate | B2B

  • Nov 2022 - Present

• Customer Success Executive B2B

  • Apr 2022 - Present

• Customer Experience Executive

  • Aug 2021 - Apr 2022

• Customer Experience Agent

  • Mar 2021 - Aug 2021


Next
• Netherlands
• Online Media
• Stock Assistant

  • Dec 2020 - Jan 2021

Greenwoods Hotel & Spa
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Reception

  • Oct 2019 - Nov 2020


Loughborough University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Accommodation Advisor

  • Aug 2018 - Jul 2019

  Responsible for representing the university and it’s culture by providing a friendly face and experienced head to ease this transition for new students. Sustaining a customer centric approach to the role was crucial even when dealing with difficult situations. • Maintained a positive attitude and empathy in this high-pressured role was essential to ensuring new students remained calm and confident in the university. Understanding the different needs and individual requirements of students was a fundamental part of the role. • As a Student Ambassador demonstrating high levels of confidence when presenting information to large tour groups was a key strength gained from the experience. Show less



BMW Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales and Product Assistant

  • Jul 2017 - Jul 2018

  · Responsible for analysing daily sales report data to identify any current or potential market trends, which were presented to the management teams for strategy development. · Cross business area fleet management and stock control, working with multiple business stakeholders to ensure stock was refreshed and auctioned at peak time for maximum profitability. · Represented BMW at national exhibition shows in a customer facing, product expert role such as London Motorcycle Live at the Excel. This developed confidence in answering technical questions and maintaining a positive attitude throughout a weeklong event. · Produced and delivered weekly franchise communications covering the latest business critical topics for the UK and Ireland Retailer network. · Assisted the team in budget management and accounting within SAP. Proficiency within SAP lead to training other members of the team Show less



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Nov 2014 - Dec 2014

  A three week work experience as a visual merchandiser assistant at House of Fraser has heightened my interests in the retail industry and especially marketing. Working to tight deadlines before store opening hours has given me the ability to work in an organised manner as part of a team to get each task completed. I was responsible for hanging promotional material throughout the store in strategic positions that would best achieve customer focus. Another responsibility was to dress mannequins in current fashion trends fed down from head office and implementing them in store effectively to best sell the products. Show less



Wallis Fashion

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Visual Merchandiser

  • Oct 2012 - Oct 2012

  Spending 3 weeks in London travelling to various Wallis stores, I was involved with creating visually pleasing displays as part of the visual display team. This experience built on my team working skills, as each day I would be working with different teams to get the displays changed and up to date with the current visual guidelines and fashion trends. Another skill gained was time keeping, as travelling across London can be challenging when problems arise. Spending 3 weeks in London travelling to various Wallis stores, I was involved with creating visually pleasing displays as part of the visual display team. This experience built on my team working skills, as each day I would be working with different teams to get the displays changed and up to date with the current visual guidelines and fashion trends. Another skill gained was time keeping, as travelling across London can be challenging when problems arise.