Experience

Phone.com

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Key Account Supervisor

  • Oct 2018 - Present

  Manage and maintain the billing, retention, collection process, and programs to provide effective electronic filing strategies, payment processing Provide ongoing training and education to billing staff to ensure that policies and procedures are followed Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards Assist with training of Billing personnel in electronic filing and data entry methods Assists Billing/Collections Manager… Show more Manage and maintain the billing, retention, collection process, and programs to provide effective electronic filing strategies, payment processing Provide ongoing training and education to billing staff to ensure that policies and procedures are followed Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards Assist with training of Billing personnel in electronic filing and data entry methods Assists Billing/Collections Manager by coordinating work to team members Cross department communication and collaboration to find resolutions to customer issues Defused escalated customer situations calmly and courteously Provided superb customer service efficiently and proactively Inbound/Outbound Call Center specialist taking up to 100 calls per day Show less Manage and maintain the billing, retention, collection process, and programs to provide effective electronic filing strategies, payment processing Provide ongoing training and education to billing staff to ensure that policies and procedures are followed Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards Assist with training of Billing personnel in electronic filing and data entry methods Assists Billing/Collections Manager… Show more Manage and maintain the billing, retention, collection process, and programs to provide effective electronic filing strategies, payment processing Provide ongoing training and education to billing staff to ensure that policies and procedures are followed Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards Assist with training of Billing personnel in electronic filing and data entry methods Assists Billing/Collections Manager by coordinating work to team members Cross department communication and collaboration to find resolutions to customer issues Defused escalated customer situations calmly and courteously Provided superb customer service efficiently and proactively Inbound/Outbound Call Center specialist taking up to 100 calls per day Show less



Sprouts Farmers Market

• United States
• Retail
• 700 & Above Employee

• Assistant Deli Manager

  • Mar 2017 - Oct 2018

  Data Entry. Answered customer’s questions and addressed problems in person and via phone. Ensured first-in-first-out system with all ingredients labeled, stored, and stocked correctly Checked in deliveries and signed off on products received Offered feedback and coaching to team members to motivate Balanced the needs of teammates, customers, and daily operations to support the company brand Data Entry. Answered customer’s questions and addressed problems in person and via phone. Ensured first-in-first-out system with all ingredients labeled, stored, and stocked correctly Checked in deliveries and signed off on products received Offered feedback and coaching to team members to motivate Balanced the needs of teammates, customers, and daily operations to support the company brand



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jun 2014 - May 2015

  Cost of Goods reduced by 19.5%: by improving stock and products inventory control system Employee hiring, coaching, and training Reconciling and accounting upkeep Sales and Marketing reviews with store ownership Achieved #1 store in our Franchise locations, building sales in a loss store to a profitable store. Cost of Goods reduced by 19.5%: by improving stock and products inventory control system Employee hiring, coaching, and training Reconciling and accounting upkeep Sales and Marketing reviews with store ownership Achieved #1 store in our Franchise locations, building sales in a loss store to a profitable store.



KFC

• Restaurant General Manager

  • Nov 2006 - Jun 2014

  Restaurant General Manager KFC - San Diego, CA November 2006 to May 2014 Responsibilities Cost of Sales at 32.8%: by having a great build to for the week, Cost of Labor at 24.7% , interview, hire/train, maintain cleanliness by daily cleaning tasks, oil management, shift planning, catering, pack, cashier, cook and all administration work. Accomplishments Received company inspections with a 95% score Ranked #1 store out of 31 Speed of Service contest won 3… Show more Restaurant General Manager KFC - San Diego, CA November 2006 to May 2014 Responsibilities Cost of Sales at 32.8%: by having a great build to for the week, Cost of Labor at 24.7% , interview, hire/train, maintain cleanliness by daily cleaning tasks, oil management, shift planning, catering, pack, cashier, cook and all administration work. Accomplishments Received company inspections with a 95% score Ranked #1 store out of 31 Speed of Service contest won 3 months in a row window time 79 seconds and order time 68 seconds Show less Restaurant General Manager KFC - San Diego, CA November 2006 to May 2014 Responsibilities Cost of Sales at 32.8%: by having a great build to for the week, Cost of Labor at 24.7% , interview, hire/train, maintain cleanliness by daily cleaning tasks, oil management, shift planning, catering, pack, cashier, cook and all administration work. Accomplishments Received company inspections with a 95% score Ranked #1 store out of 31 Speed of Service contest won 3… Show more Restaurant General Manager KFC - San Diego, CA November 2006 to May 2014 Responsibilities Cost of Sales at 32.8%: by having a great build to for the week, Cost of Labor at 24.7% , interview, hire/train, maintain cleanliness by daily cleaning tasks, oil management, shift planning, catering, pack, cashier, cook and all administration work. Accomplishments Received company inspections with a 95% score Ranked #1 store out of 31 Speed of Service contest won 3 months in a row window time 79 seconds and order time 68 seconds Show less



Sea N Air Golf Course

• United States
• Spectator Sports

• Lead Line Cook

  • Mar 2000 - Nov 2005