Experience

Delt Shared Services Ltd

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • May 2022 - Present



spiritik www.spiritik.co.uk

• Founder

  • Apr 2021 - Present

  • Product development. Created my own product range and liaised with designers and printers to complete the manufacturing. • Deliver marketing. Grow my audience via organic and paid advertisements using multiple platforms. • Manage the operations of the business including packing and sending orders. • Manage the admin and all associated record keeping for operating a business. • Product development. Created my own product range and liaised with designers and printers to complete the manufacturing. • Deliver marketing. Grow my audience via organic and paid advertisements using multiple platforms. • Manage the operations of the business including packing and sending orders. • Manage the admin and all associated record keeping for operating a business.



Babcock International Group

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Junior Project Manager

  • Apr 2020 - Mar 2021

  • Managed 4/5 projects simultaneously (Application and infrastructure projects) • Kept project information up-to-date via Microsoft Project and Project Server • Presented project updates at project board meetings to an array of different stakeholders at all levels. • Managed 4/5 projects simultaneously (Application and infrastructure projects) • Kept project information up-to-date via Microsoft Project and Project Server • Presented project updates at project board meetings to an array of different stakeholders at all levels.



The Range

• United Kingdom
• Retail
• 700 & Above Employee

• IT Project Manager

  • Sep 2019 - Apr 2020

  • Employed on an extended 6-month contract to oversee the cost-effective, on-time delivery of multiple IT projects to tight deadlines using a concoction of plan-driven and change-driven approaches. • Delivered 3 projects involving three new systems, introducing time efficiencies; saving the business a combined total of 26 weeks a year in administration. • Currently leading up to the live release of a major-scale project which will result in the business saving £500k a year in licensing fees.



WebBased Ltd (closed sep'22)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Account Manager

  • May 2019 - Sep 2019

  Following the company’s decision to move in line with the Information Technology Infrastructure Library framework; our team was restructured with me taking a lead on delivering a customer-focused support service.• Focused on customer engagement; improved customer intimacy by 23%, exceeded SLA’s and implemented Customer Satisfaction functionality to measure the service our customers received.• Managed thirteen customer accounts and project managed their product roadmaps• Client product demonstrations and training.

• Senior Product Manager

  • Aug 2016 - May 2019

  • The product owner and champion of two software platforms and managed these developments according to the AGILE framework applying the SCRUM principles.• As product champion of two products I was the go-to person; particularly involved in pre-sales discussions advising on tender proposals.• Line managed a team of six Product Support Officer’s; responsible for the recruitment of this role, performance management and all other line management duties. • Implemented a robust induction programme and delivered continuous training protocols• Responsible for driving the sales within the product support team; increased the conversion rate of opportunities into sales from 21.3% to 25%.

• Project Manager

  • Dec 2014 - Aug 2016

  • Project managed 5-6 software application projects concurrently, via Waterfall approaches, valuing up to £35k and working with up to 7 project members with each project running on average 1-2 months. • Responsible for providing customer frontline site support.• Managed multiple projects simultaneously including the scoping, scheduling, documentation, testing, managing UAT and after support; using PRINCE2 methodology ensuring the delivery is on time, to the scope and within budget.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • Jul 2013 - Nov 2014

  Completed the graduate management scheme in eleven months and was responsible for: • The branch’s performance, profit and loss, compliance, people management and growth. • Managed the day-to-day running of the business, encouraging a positive working environment, providing excellent customer service alongside driving sales and exceeding targets. • Managed and delegated to a team of eight, together with training and developing staff and enforcing company policies, principles and procedures. • Maximised business opportunities and marketing leading to the successful opening of two new corporate accounts combining a total of £1000 spend a month with us.