Experience

W3R Consulting

• Southfield, MI

• Program Coordinator

  • Jan 2016 - Present

  w3r Consulting is a Southfield, Michigan-based staffing and consulting firm that provides talent, technology consulting and advanced analytics solutions to Fortune 500 companies in the automotive, financial, healthcare, insurance, professional and business services, and retail industries. Winner of numerous customer and industry awards, w3r Consulting celebrates 21 years of innovation, exceptional customer service, and community engagement. To learn more about w3r Consulting, please visit w3r.com. Show less



Agile 1

• Greater Detroit Area

• Agile1 Sr. Client Services Manager for Henry Ford Health System

  • Jun 2005 - Jan 2016

  Managed the VMS for Henry Ford Health System (HFHS) and Career Education Corporation (CEC), utilizing Agile•1’s AccelerationVMS, an automated requisition, timekeeping and reporting system with 50 active suppliers (combined). Responsible for managing three employees in two states whose major job duties include recruiting and employee retention, payroll and finance reporting, and temporary staffing. Provided temporary clinical and non-clinical personnel for HFHS. Reviewed candidate profiles submitted by suppliers, scheduled interviews between candidates and hiring managers, initiated pre-hire competency testing, completed on-boarding process, and confirmed orientation/start date. Led system implementations for three hospital acquisitions and all non-clinical support staff. Identified positions filled by agency employees, contracted with new suppliers, conducted system trainings to client and supplier users, and created new job titles, user ID’s and special billing codes for each implementation. Integral member of implementation team to launch new Career Education Corporation client in July 2014. Trained new client and supplier users, audited worker data, tested AccelerationVMS for accuracy, created user guides and process flows, provided Lessons Learned. System configuration administrator for Agile•1 AccelerationVMS. Created new job titles; added new suppliers and users; added or removed billing codes; updated assignments, bill rates, markups, and timecards; reset passwords; troubleshooting. Reduced number of corporate helpdesk tickets by 99%, creating an autonomous Agile•1 office. The only helpdesk tickets that are submitted are timecard adjustments, which this office maintains the lowest number of adjustment tickets in the company (HFHS). Show less



MSX International

• b2bBuyer/PeopleNet Customer Liaison

  • Sep 2003 - Jun 2005

  Liaison between Customer and Supplier in procurement of contract labor for Ford Motor Company and Visteon Corporation to evaluate current and future hiring requirements. Managed any customer issues in the pre- or post-placement of agency employees, assisted Staffing Specialists in developing orders and obtaining feedback from customers, trained customers and agency employees on b2bBuyer, communicated with customers to determine hiring needs. Worked directly with Purchasing, Finance and Human Resources to maintain consistency in hiring processes, especially to protect Ford from co-employment issues, avoid precommitments, and enforce target billing rates. Championed a team in developing a customer service survey for Ford supervisors on candidate placement process utilizing SurveyMonkey, a web-based survey company. Led efforts to transition agency employees on purchase service contracts to b2bBuyer, thereby assisting Ford in managing headcount and department budgets, and increasing MSX revenue by approximately $1.6 million. Subject Matter Expert (SME) for creating and testing b2bBuyer for launch in Sweden, United Kingdom and North America. Provided feedback and suggestions for system improvements based on testing, previous experience with PeopleNet, and customer comments. Updated and created flow-charts, policies and procedures. Continued to test b2bBuyer for maintenance or new suggestions after launch. Active member of H.E.A.T., a morale-boosting activities team. Coordinated “Meat & Greet” Barbecue for 250 people; hosted Halloween potluck and winter pancake breakfast; volunteered at Capuchin Soup Kitchen. Show less



MSX International

• TechCentral/PeopleNet Staffing Specialist

  • Aug 2000 - Jul 2003

  Managed the procurement of contract labor for Delphi Automotive Company and Ford Motor Company. Duties included job description development with customer, screening candidates and resumes, scheduling interviews, and negotiating bill rates while ensuring that all criteria in completing the purchase order are met. Responsible for all rate negotiations from January to April 2003 as a cost-savings effort for Ford Motor Company. Reduced bill rates on average by 2%, saving approximately $1.5 million annually. Established process wherein staffing specialists are responsible for rate negotiations, eliminating the need for a separate Negotiator position. Created an Excel spreadsheet to calculate profit margins of bill rates, increasing accuracy while reducing time spent on calculations by one-third. As a result, candidate placement timing decreased by 3 days and overall monthly placements increased. Helped decrease placement timing from 30 days to 17 days over a five-month period as a leading member of a Process Improvement team (May 2002). Conducted customer group training sessions of online system, as well as trained suppliers and internal employees of customer-mandated policies and procedures. Show less



EDS Group

• OnStar Call Center Representative

  • Nov 1999 - Jul 2000

  Provided primary connection for subscribers to emergency and roadside personnel, offering immediate support and peace of mind. Utilized OnStar map application to provide driving instructions and to locate convenience services. Instructed new hires of OnStar technology, company processes and emergency procedures through mentoring and on-the-job training. Independently resolved subscriber complaints through verbal communication. Provided primary connection for subscribers to emergency and roadside personnel, offering immediate support and peace of mind. Utilized OnStar map application to provide driving instructions and to locate convenience services. Instructed new hires of OnStar technology, company processes and emergency procedures through mentoring and on-the-job training. Independently resolved subscriber complaints through verbal communication.