Amy Merchant

Camper Care Coordinator at One Heartland
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Contact Information
us****@****om
(386) 825-5501
Location
Duluth, Minnesota, United States, US

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Experience

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Camper Care Coordinator
      • Jul 2023 - Present

      Provided ongoing observation, support, consultation and coaching to staff regarding their ability to support the mental, emotional, and social health and well-being of the participants in their care. Provided appropriate, and efficient support to participants and staff as it related to their emotional and mental well being Collaborated with staff during moments when participants had a need for a higher level of support Ensured accurate, and timely documentation and communication of participant related concerns Show less

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Substitute Teacher
      • Oct 2021 - Present

  • Center for Alcohol and Drug Treatment
    • Duluth, Minnesota, United States
    • ACT Case Manager
      • Dec 2020 - Jun 2021

      Accepts assigned referrals. Completes functional assessments, and treatment plans. Coordinates and provides client services in areas of mental health, substance use, and housing. Works cooperatively with other service providers and coworkers. Completes progress notes and other documentation as required. Accepts assigned referrals. Completes functional assessments, and treatment plans. Coordinates and provides client services in areas of mental health, substance use, and housing. Works cooperatively with other service providers and coworkers. Completes progress notes and other documentation as required.

  • Genesis Recovery Services, LLC.
    • Duluth, Minnesota Area
    • Clinical Social Work Intern
      • Sep 2019 - Apr 2020

      -Completed comprehensive assessment of clients to determine needs. -Ensured individual treatment plans reflected clients’ needs and service desires. -Used evidence based-practice skills during assessment and intervention with patients; both individually and in a group setting. -Attended and contributed in weekly team meetings. -Completed comprehensive assessment of clients to determine needs. -Ensured individual treatment plans reflected clients’ needs and service desires. -Used evidence based-practice skills during assessment and intervention with patients; both individually and in a group setting. -Attended and contributed in weekly team meetings.

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Substitute Teacher
      • Oct 2017 - Mar 2020

      -Maintain safe and orderly classroom. -Establish relationships with students in grades 1st through 12th, and with staff members. -Follow planned lessons and improvise if no lesson is prepared. -Uphold classroom routines to support student environments and maintain consistent schedules. -Maintain safe and orderly classroom. -Establish relationships with students in grades 1st through 12th, and with staff members. -Follow planned lessons and improvise if no lesson is prepared. -Uphold classroom routines to support student environments and maintain consistent schedules.

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Young Moms Supportive Housing Intern
      • Jan 2018 - Aug 2018

      -Created and maintained a community resource notebook. -Participated in board meetings. -Built healthy, professional relationships with the residents, and staff. -Observed assessments with Case Managers, and Public Health Nurses. -Created and maintained a community resource notebook. -Participated in board meetings. -Built healthy, professional relationships with the residents, and staff. -Observed assessments with Case Managers, and Public Health Nurses.

    • United States
    • Health and Human Services
    • 200 - 300 Employee
    • Access Coordinator
      • Dec 2016 - Jun 2017

      -Processed new patient intakes by calling patients to set up first appointment. -Scheduled appointments for clinic providers using Epic medical software. -Answered multi-line phones and transferred to appropriate individual. -Ensured patient confidentiality by making sure health information was secured. -Processed new patient intakes by calling patients to set up first appointment. -Scheduled appointments for clinic providers using Epic medical software. -Answered multi-line phones and transferred to appropriate individual. -Ensured patient confidentiality by making sure health information was secured.

  • Winehaven Winery
    • Chisago City, MN
    • Tasting Room Associate
      • May 2016 - Sep 2016

      -Facilitated wine tastings through high quality customer service. -Educated guests on product offerings. -Assisted with event set up and take down. -Handled routine purchasing transactions. -Facilitated wine tastings through high quality customer service. -Educated guests on product offerings. -Assisted with event set up and take down. -Handled routine purchasing transactions.

    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Retreat Coordinator
      • Oct 2015 - May 2016

      -Provided guests with high quality experience at a premiere camp and retreat center. -Facilitated scheduling process. -Hosted weekend retreat groups from check-in to check-out. -Prioritized and executed in-office administrative tasks. -Assisted in coordination of annual fundraiser and day camp program. -Provided guests with high quality experience at a premiere camp and retreat center. -Facilitated scheduling process. -Hosted weekend retreat groups from check-in to check-out. -Prioritized and executed in-office administrative tasks. -Assisted in coordination of annual fundraiser and day camp program.

    • United States
    • Retail
    • 700 & Above Employee
    • Front End Team Member
      • Oct 2014 - Oct 2015

      -Created welcoming retail environment by answering customer inquiries and providing product knowledge. -Handled routine transactions using POS system. -Performed basic housekeeping duties in common areas to maintain clean store appearance. -Created welcoming retail environment by answering customer inquiries and providing product knowledge. -Handled routine transactions using POS system. -Performed basic housekeeping duties in common areas to maintain clean store appearance.

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Assistant Program Director
      • May 2014 - Aug 2014

      -Worked in collaboration with coworkers to assign guest living arrangements. -Planned and oversaw daily camp schedule. -Supervised counselors through daily check-ins and reviews. -Exercised creativity and problem-solving skills in a variety of settings. -Worked in collaboration with coworkers to assign guest living arrangements. -Planned and oversaw daily camp schedule. -Supervised counselors through daily check-ins and reviews. -Exercised creativity and problem-solving skills in a variety of settings.

    • Camp Counselor
      • May 2013 - Aug 2013

      -Provided supervision and 24-hour care of 7-15 youth campers every week. -Directed week-long recreational programs and activities. -Facilitated small group discussions. -Ensured campers’ health and safety. -Collaborated with peers and supervisors to provide/receive feedback. -Provided supervision and 24-hour care of 7-15 youth campers every week. -Directed week-long recreational programs and activities. -Facilitated small group discussions. -Ensured campers’ health and safety. -Collaborated with peers and supervisors to provide/receive feedback.

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Youth Development Specialist
      • Mar 2013 - May 2013

      -Planned, executed, and supervised group activities. -Provided supervision and emotional support for children ages 5-16. -Planned, executed, and supervised group activities. -Provided supervision and emotional support for children ages 5-16.

    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Farm to School Intern
      • Sep 2012 - Dec 2012

      -Educated elementary school students about nutrition. -Facilitated student field trips to local farms to promote food-origin awareness. -Facilitated family field trips to area farmers markets to educate on SNAP benefits and healthy eating options. -Educated elementary school students about nutrition. -Facilitated student field trips to local farms to promote food-origin awareness. -Facilitated family field trips to area farmers markets to educate on SNAP benefits and healthy eating options.

Education

  • University of Minnesota Duluth
    Master's degree, Social Work-Clinical Emphasis
    2018 - 2020
  • The College of St. Scholastica
    Master of Social Work - MSW, Social Work
    2017 - 2018
  • University of Oregon
    Bachelor of Education (BEd), Human Development, Family Studies, and Related Services
    2011 - 2014
  • Mississippi College
    Journalism
    2009 - 2011
  • Tigard High School
    2005 - 2009

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