Head of Membership Services and Engagement

• Feb 2016 - Present

Provide strategic leadership for a broad range of Membership Services including collective representation, individual advocacy and advice, student-led sports clubs and societies, employability enhancing training, and campaign design and support, for over 12,000 members across 9 sites nationwide.In a new role for Beds SU, I managed a restructure of the team to improve organisational sustainability, contributing to a turnaround from an overall £45k deficit in 15/16 to a £43k surplus in 16/17. I have since led this team through the development and implementation of a new strategic plan and we are currently ahead of schedule to achieve our '2020 Vision'.I am passionate about developing my people and preparing them for future opportunities, be they within or beyond the student movement. Show less

Interim Chief Executive Officer

• Sep 2018 - Feb 2019

Student Voice Manager

• Aug 2013 - Feb 2016

Managing staff working in representation, democracy and campaigning, I lead the Union's democratic processes acting as Deputy Returning Officer for all elections, provide training and mentoring for both full and part-time elected Officers, and support the process of carrying out campaigning activity based upon the feedback of our 27,000 members. Having recruited and developed the team from scratch, I have since led them through the development and implementation of a new strategic plan, a Quality Assurance Agency review, and two consecutive years of record-breaking voter turnouts in our annual elections. I was very proud to submit a successful nomination for the National Union of Students' annual awards, in the category of NUS Higher Education Students' Union of the Year 2015. Following our success in 2014 in the category of Officer Team of the Year, and 2013 for Community Impact, this top award also made Nottingham Trent Students' Union the first to receive awards in three consecutive years. Show less

Training & Development Coordinator

• Dec 2012 - Aug 2013

Bucks Students' Union is a member-led charity (registered charity 1144820), providing advice and support, representation, and a range of social and personal development opportunities to it's members during their time studying with Bucks New University.A six month secondment (extended) to manage projects in this fast growing area of the Union and build the case for a full staff team in this department in the future. Developing Bucks Students' Union's offering to it's members, I lead and coordinate the Additional Skills Training Programme, devising and facilitating the majority of in-house sessions and outsourcing to specialists to provide the best possible experience for our members. In the first 6 months of operation, this programme delivered 958 hours of training to Bucks students, achieving a gold standard of satisfaction (>75% NPS) across the programme. Show less

Student Engagement Coordinator

• Sep 2010 - Dec 2012

Bucks Students' Union is a member-led charity (registered charity 1144820), providing advice and support, representation, and a range of social and personal development opportunities to it's members during their time studying with Bucks New University.As part of the Representation and Development team I provide day-to-day support for the Union's representative structures, including our network of over 150 democratically elected Student Reps, from recruitment and preliminary training, to individualised mentoring and additional skills training throughout the year. Following the success of our first year of the additional skills training programme, this is being rolled out to be offered to all students engaging with the Union. As Deputy Returning Officer, I administer cross-campus elections biannually. I also provide ad hoc administrative and campaign support to wider areas of the Union, maintaining organisational literature and governing documents. In 2010 I recruited over 400 students to attend the National Demo against the lifting of the cap on tuition fees, an increase of around 3000% over the 13 students who previously engaged with the campaign. Show less

Sales Executive

• Nov 2009 - Sep 2010

Over the past decade Bay Media has become the UK's fastest growing outdoor advertising provider, specialising in lamppost advertising schemes. Providing a patented, spring-tensioned, lamppost banner system - the most Highways approved system in the UK - alongside a number of other street dressing products, Bay currently works with over 250 councils, major UK retailers (incl Tesco, Asda, M&S, Sainsbury's, Waitrose, Morrisons, DFS...), Scottish Government, the Metropolitan Police, Transport For London, Mayor of London, GLA, major brands, Advertising Agencies, major UK and international events, the Olympic 2012 Bid, Ryder Cup and Manchester International Festival to name but a few. The Head Office team is supported by up to 50 nationwide teams of Chapter 8 trained installers. Following Icon's successful bid to provide all Look items for the London 2012 Olympic Games with Bay Media as a key partner, delivering Look and Feel across the UK for London 2012. During my time at Bay, I generated leads and project managed tailored, time-sensitive advertising campaigns to leading brands such as Specsavers, McDonalds, and Debenhams alongside work with local authorities on a range of events and awareness raising projects. With sole responsibility for securing planning/Highways permissions, coordinating artwork design and production elements, producing briefings and maps for installation teams, I maintained a 90% annual return rate of clients following successful, high impact campaigns. Show less