Experience

Sedgwick Claims Management Services, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Litigation Examiner

  • Dec 2022 - Present

  Bodily Injury Claims • Handled claims as a Third Party Administrator for multiple clients. • Made same day contact with parties on more than 80% of all claims received. • Production exceeds 100% resulting in closed claims surpassing new claims received. • Customer service and relationship management. Bodily Injury Claims • Handled claims as a Third Party Administrator for multiple clients. • Made same day contact with parties on more than 80% of all claims received. • Production exceeds 100% resulting in closed claims surpassing new claims received. • Customer service and relationship management.



Kemper

• United States
• Insurance
• 700 & Above Employee

• Senior Claims Representative

  • Jun 2019 - Present



MetLife

• Charlotte, NC

• Senior Claims Adjuster-Casualty 2

  • 2013 - May 2019



Advanced Knowledge in Commercial Auto, Personal Auto, Environmental, Property, General Liability

• Charlotte, North Carolina Area

• Claims Adjuster

  • Dec 2012 - Aug 2013



Arrowpoint Capital

• United States
• Insurance
• 100 - 200 Employee

• Enironmental Clains Specialist- Litigation

  • 2005 - Dec 2012

  •Attended Mediations / Court Order Conferences and successfully settled 80% of these claims resulting in cost-effective resolutions. •Effectively resolved claims valued from $750,000 to $1M. •Coordinated and reviewed litigation activities with defense counsel resulting in 95% dismissals or settlements lower than authority given. •Saved ~ $100,000 by consistently and thoroughly reviewing fees and expenses. •Attended Mediations / Court Order Conferences and successfully settled 80% of these claims resulting in cost-effective resolutions. •Effectively resolved claims valued from $750,000 to $1M. •Coordinated and reviewed litigation activities with defense counsel resulting in 95% dismissals or settlements lower than authority given. •Saved ~ $100,000 by consistently and thoroughly reviewing fees and expenses.



Young America Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Claims Adjuster

  • 2003 - 2005

  •Made contact within 24 hours with all parties on more than 90% of all claims assigned. •Mentored new adjusters and shared experiences at branch and unit meetings. •Made contact within 24 hours with all parties on more than 90% of all claims assigned. •Mentored new adjusters and shared experiences at branch and unit meetings.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Adjuster/Property Damage Appraiser/Bodily Injury

  • 2000 - 2003

  •Prepared property damage estimates for damage to vehicles to over 50 vehicles. •Production exceed company objective resulting in closed claims surpassing new claims received. •Prepared property damage estimates for damage to vehicles to over 50 vehicles. •Production exceed company objective resulting in closed claims surpassing new claims received.



The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Inside Claims Adjuster/Property/Auto

  • 1996 - 2000

  •Implemented Enterprise Rental System (ARMS) resulting in 20% reduction of adjuster’s phone calls. •Authorized payments for other adjusters for authority up to $50,000. •Implemented Enterprise Rental System (ARMS) resulting in 20% reduction of adjuster’s phone calls. •Authorized payments for other adjusters for authority up to $50,000.