Experience

Lonely Planet

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Destination Editor (Ireland, UK, Scandinavia, Iceland)

  • Nov 2022 - Present

• Commissioning Editor

  • Jun 2021 - Nov 2022

• Product Editor

  • Nov 2018 - Jun 2021

  Coordinating the production of a variety of Lonely Planet’s guidebooks and other products, including managing editorial assessment and layoutLiaising with cartographers, writers, editors, book designers, freelancers and other stakeholders to ensure the production of high-quality guidebooks Coordinating all elements alongside the briefing documentation so that projects are delivered to deadline, within budget and to Lonely Planet’s high publishing standardsCreating and maintaining documentation, both for individual books and wider use, such as rewriting checklists to take account of changes required by new processes resulting from the COVID pandemicTroubleshooting and resolving production issues as they ariseAssisting SPEs in briefing guidebooks and completing product descriptionsVolunteering to take on projects with the Trade and Reference team, such as calendars, diaries and booksContributing to meetings, brainstorming new ideas for the guidebooks, and providing feedback to Lonely Planet on new editorial processes and design proposalsUsing sound editorial judgement on matters such as cultural sensitivity and defamationSupporting freelancers and colleagues, including training new hires on various processes, software and the house style Show less



Meltwater Social (formerly Sysomos)

• Canada
• Software Development
• 1 - 100 Employee

• Reporting Analytics Consultant (including 6 months as Product Manager)

  • Feb 2017 - Aug 2018

  Building, developing and reviewing high quality reports to be delivered to clients. This involves data collection, analysis and presentation, writing and editing clear, coherent and succinct summaries of the discovered insights, and ensuring overall formatting and visual consistency.Working with a global team of researchers providing clients with in-depth analytics and insights on social data.Optimising data to help these clients uncover trends, benchmark brands, assess event/campaign performance, audience analysis, and more.Supporting sales and clients through all stages of the report build: discovery, building the brief, research, analysis/interpretation of findings, post-delivery reviews.Query building and optimizing (Boolean).The creation of templates and other collateral.Tracking deadlines and deliverables to ensure the timely delivery of reports.Working on trainings and other initiatives to improve the team’s product knowledge and efficiency. Show less

• Customer Success Manager

  • Jul 2015 - Jan 2017

  As a Customer Success Manager I understand and communicate the value of Sysomos products and solutions to effectively manage a book of business of over 50 clients. My duties include:Onboarding and training new clients and serving as the clients' resource for platform configuration and product knowledgeFocusing on best practices to deliver the most effective solution to help the client meet their objectives.Responding to client requests, emails and concerns in a timely manner while positioning myself as a trusted partner for all social intelligence needs.Closely tracking user adoption to ensure the client's goals and strategies are aligned with the offering they are accessingCreating and assisting with the creation of resources to help with both internal and external education. These include webinars, blogposts, and reports. Show less



AIB

• Ireland
• Banking
• 700 & Above Employee

• Lending Support

  • Mar 2015 - Jul 2015



Marketwired

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Editor

  • Jun 2012 - May 2014

  Proofreading, editing and coordinating the dissemination of press releases. This included processing data, organising distribution and formatting the release, often under extremely tight deadlines. Creating and updating internal communications, such as training and administrative documents. Acting as departmental spokesperson for the development of new editorial software, which consolidated the function of several older platforms. Contact for all training relating to the new platform. Managing and coordinating the editorial department’s Lean Launch event across several branches. Show less



EMPGI, Ltd.

• Dublin, Ireland

• Instructional Designer

  • Dec 2010 - Jun 2011

  Writing, editing and formatting the text content of educational computer programs designed for the Indian primary school curriculum. Researching and distilling the information into clear and concise lesson templates, including the design of introductory narratives and knowledge-testing questions. Adjusting tone and content of the lessons in accordance with a specific target age group. Researching and selecting appropriate photographs and illustrations to accompany each lesson. Working under short and strict deadlines. Collaborating with Subject Matter Experts and Instruction Design Leads to create a high quality product. Show less