Experience

Softon Digital

• Costa Rica
• Information Technology & Services
• 1 - 100 Employee

• HR Business Partner

  • Jan 2021 - Present

  Greater Minneapolis-St. Paul Area • Align business objectives with management goals while building a global workforce. • Conduct risk assessments, collect confidential data, and take appropriate action. • Coach management and employees through conflict management techniques. • Full-cycle recruitment.



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Coordinator

  • Oct 2021 - Sep 2022

  Remote Contract at Amazon • Provided human resource case management for leave of absences due to COVID, behavioral health, critical illness, and general illness and injuries. • Initiated contact with employees on leave on a regular basis. • Reviewed supporting documents and made determinations



Three Point Solutions, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• HR Support Specialist III

  • Mar 2021 - Jul 2021



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Benefits Outsourcing

  • Feb 2019 - Dec 2020

  Greater Minneapolis-St. Paul Area



Coati

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Business Partner

  • Oct 2017 - Oct 2020

  USA-Costa Rica-India In many companies, traditional delivery models for IT can no longer keep up with the rapid-fire pace of innovation and the disruptive change it fuels. COATi provides clients with the tools necessary for success within the international marketplace. COATi takes advantage of a Nearshore technology staffing model that traditionally only larger companies benefit from, but without the cost of logistics and maintaining a full-time team. -Align business objectives with management objectives… Show more In many companies, traditional delivery models for IT can no longer keep up with the rapid-fire pace of innovation and the disruptive change it fuels. COATi provides clients with the tools necessary for success within the international marketplace. COATi takes advantage of a Nearshore technology staffing model that traditionally only larger companies benefit from, but without the cost of logistics and maintaining a full-time team. -Align business objectives with management objectives while building a global workforce. -Identify and analyze trends and metrics within the human resource department. -Consult with leaders and managers on human resource-related issues. Propose steps for resolution. -Provide day to day guidance on any performance management initiatives and programs being implemented. -Coaching and mentoring junior team members and HR line managers. -Supporting line managers across the business on organisational structure and design. -Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. -Provides HR policy guidance and interpretation. -Develops contract terms for new hires, promotions and transfers. -Assists international employees with expatriate assignments and related HR matters. -Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview. Show less



North Memorial Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Benefits Coordinator

  • Nov 2018 - Nov 2018

  Robbinsdale, MN Assisted employees with benefit questions during open enrollment on a temporary basis.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• HR Professional

  • Nov 2013 - Nov 2018



Andersen Corporation

• United States
• Building Materials
• 700 & Above Employee

• HRIS Coordinator

  • May 2017 - Aug 2017

  Oak Park Heights, MN • Interpreted and verified employee status and pay changes prior to entry into PeopleSoft. • Audit data entry prior to payroll run. • Update employee demographic information.



Caribou Coffee

• United States
• Food and Beverage Services
• 700 & Above Employee

• Benefits Specialist

  • Mar 2017 - May 2017

  Greater Minneapolis-St. Paul Area • Administered leave of absences and sent appropriate communications. • Inbound calls and emails regarding benefit eligibility, enrollment and status changes. • Conducted new hire benefit orientation.



Minnesota Historical Society

• United States
• Museums, Historical Sites, and Zoos
• 300 - 400 Employee

• Benefits Administrator

  • Aug 2016 - Feb 2017

  Greater Minneapolis-St. Paul Area • Leave of absence administration and coordination. • Benefit billing reconciliation. • Open enrollment. • New hire benefit orientations. • Payroll data entry and records maintenance. • Worker compensation first report of injury coordination. • Safety Committee contribution.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Sr. Talent Management Specialist

  • Apr 2016 - Jun 2016

  • Administer leave of absences and return to work process. • Investigate unemployment claims, submit and file appeals. • Respond to employees questions regarding payroll, benefit enrollment, and employee self service site.



ACS Solutions

• United States
• Information Technology & Services
• 700 & Above Employee

• Benefit Administrator

  • 2015 - 2016

  • Processed open enrollment elections for internal and external employees. • Audited ad-hoc reports, verify data. • Answered incoming phone calls and emails from employees with benefit or enrollment questions.



Ceridian

• United States
• Software Development
• 700 & Above Employee

• Leave Case Manager

  • Jan 2015 - Aug 2015

  Bloomington, MN Administer leave of absences policies according to state and federal regulations as well as individual company policy. • Review leave request forms and related medical documentation. • Maintain current leave status for all employees. • Process and make a determination on leave requests. • Document all activity within each leave case. • Communicate with employees regarding the status of leave.



Metropolitan Alliance of Connected Communities

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Benefit Specialist

  • Dec 2014 - Dec 2014

  Minneapolis, MN Employee benefit administration. Process new hire enrollment and annual enrollment applications. Vendor management. COBRA notifications. Ad-hoc projects as needed.



Sleep Number Corporation

• United States
• Retail
• 700 & Above Employee

• Benefits Specialist II

  • Aug 2014 - Nov 2014

  Plymouth, Minnesota Coordinated leave of absence, recorded benefit payments, processed benefit support orders, data analysis, tracked employee training programs.



Crown Iron Works Company

• Human Resource Generalist

  • Apr 2014 - Jul 2014

  Roseville, Minnesota General human resource responsibilities for small engineering company including benefit administration and billing, new hire enrollment and status changes, recruitment, employee engagement, payroll, and travel arrangements. -Administered employee benefits and tracked changes. Coordinated with brokers and carriers. -Processed payroll on a bi-weekly basis for all employees, including multiple states and countries. -Proposed solutions for automated process improvement. -Arranged travel… Show more General human resource responsibilities for small engineering company including benefit administration and billing, new hire enrollment and status changes, recruitment, employee engagement, payroll, and travel arrangements. -Administered employee benefits and tracked changes. Coordinated with brokers and carriers. -Processed payroll on a bi-weekly basis for all employees, including multiple states and countries. -Proposed solutions for automated process improvement. -Arranged travel for employees both domestically and internationally. -Processed visa and passport applications for employees. -Mediate inter-office conflict. -Plan and coordinate employee events. -Maintain workplace compliance posters. Show less



Gannett | USA TODAY NETWORK

• United States
• Media Production
• 700 & Above Employee

• HR Contractor with Robert Half International/Office Team

  • Dec 2013 - Feb 2014

  Maple Grove Source, interview and recruit print press candidates for over night shift.



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Benefit Systems Administrator

  • Jan 2012 - Aug 2013

  Bloomington, MN Administered the delivery of superior benefits administration services to clients; including Health & Welfare and Pension plan administration. -Imported and exported benefit eligibility files. -Created and delivered payroll files according to set deadlines. -Coordinated data with outside vendors and third parties. -Assisted with system testing; Web interfaces and system generated reports for new and ongoing systems. -Utilized system interfaces with HRIS, payroll, and insurance… Show more Administered the delivery of superior benefits administration services to clients; including Health & Welfare and Pension plan administration. -Imported and exported benefit eligibility files. -Created and delivered payroll files according to set deadlines. -Coordinated data with outside vendors and third parties. -Assisted with system testing; Web interfaces and system generated reports for new and ongoing systems. -Utilized system interfaces with HRIS, payroll, and insurance carriers. -Maintained system processing documentation and processing calendar. -Set up and tested data encryption and transmission protocols with clients and vendors. -Administered ongoing and annual enrollment processes including updating documentation, testing and carrier/vendor coordination. -Provided back up for other team members on a regular basis. -100% compliance with SAS70/SOC1 and Professional Excellence criteria. -Took initiative to proactively share knowledge and/or experience with team members. -Developed strong partnerships with team members. -Identified potential out of scope work opportunities to client teams. -Met service level agreements across all clients. -Met billable hour goals as defined by my manager and within prescribed budget for each project. -Analyzed process work flow and recommended improvements to increase efficiency and effectiveness. Show less



Benesyst, A TASC Company

• Human Resource Representative

  • Jul 2006 - Sep 2011

  800 Washington Ave. North, Minneapolis, MN 55401 Full cycle recruitment, new employee orientations, benefit administration, employee relations, performance appraisals, terminations, and develop policies and procedures. -Posted open positions, performed interviews, processed background and reference checks. -Administered FMLA, ADA, USERRA. -Developed HR policies and procedures. -Assisted in the implementation of a Pay for Performance bonus program. -Instrumental in resolving employee relation issues. -Executed and processed… Show more Full cycle recruitment, new employee orientations, benefit administration, employee relations, performance appraisals, terminations, and develop policies and procedures. -Posted open positions, performed interviews, processed background and reference checks. -Administered FMLA, ADA, USERRA. -Developed HR policies and procedures. -Assisted in the implementation of a Pay for Performance bonus program. -Instrumental in resolving employee relation issues. -Executed and processed employee terminations. Show less



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • May 2005 - Apr 2006

  Provided call center support, administered credit to customers, processed vendor credits and auto ships, placed drop ship orders, recorded and processed product shortages and overages. -Inbound call support to pharmaceutical customers with questions about product availability and delivery ensuring customer satisfaction. -Recorded and processed product shortage and overage reports used to reconcile inventory discrepancies. -Applied daily credit to customers, vendor credits on product… Show more Provided call center support, administered credit to customers, processed vendor credits and auto ships, placed drop ship orders, recorded and processed product shortages and overages. -Inbound call support to pharmaceutical customers with questions about product availability and delivery ensuring customer satisfaction. -Recorded and processed product shortage and overage reports used to reconcile inventory discrepancies. -Applied daily credit to customers, vendor credits on product returns; preventing inaccurate billing. -Placed drop ship orders for customers, reducing their vendor interactions and improving efficiency. -Processed auto ships monthly, meeting company standards. Show less



Carewise Health

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Customer Service Representative

  • Jul 2003 - Apr 2005

  Responded to calls and e-mail contacts from HR Managers and employees regarding Health & Welfare Benefits. Corrected eligibility issues and researched billing discrepancies. Documented actions taken on the member account. Enrolled newly eligible employees in benefits. -Enrolled newly hired employees in benefits, coordinating benefits and guiding them through the process. -Resolved questions regarding COBRA participation. -Processed Open Enrollment for 40 client companies ensuring a… Show more Responded to calls and e-mail contacts from HR Managers and employees regarding Health & Welfare Benefits. Corrected eligibility issues and researched billing discrepancies. Documented actions taken on the member account. Enrolled newly eligible employees in benefits. -Enrolled newly hired employees in benefits, coordinating benefits and guiding them through the process. -Resolved questions regarding COBRA participation. -Processed Open Enrollment for 40 client companies ensuring a smooth transition. -Worked with insurance carriers to correct eligibility coverage for members, allowing them access to care. -Manage high e-mail volume correspondence resolving issues in the contracted turnaround time. Show less



Home Instead

• United States
• Individual and Family Services
• 700 & Above Employee

• Office Manager

  • Apr 1997 - Jun 2003

  Manage day to day operations of multi-faceted non-medical home care company. Assisted office staff in identifying and resolving daily work issues. Evaluated office production, revised procedures and forms. Participated in overall structure of the company. Identified problems, root causes and determined corrective actions. Maintained employee, recruitment, and maltreatment records. Responsible for increasing business, screening new clients, building and maintaining relationships. Met and… Show more Manage day to day operations of multi-faceted non-medical home care company. Assisted office staff in identifying and resolving daily work issues. Evaluated office production, revised procedures and forms. Participated in overall structure of the company. Identified problems, root causes and determined corrective actions. Maintained employee, recruitment, and maltreatment records. Responsible for increasing business, screening new clients, building and maintaining relationships. Met and contracted with new clients for service. Collaborated on and set company policies and procedures. -Maintained high standards of excellence and quality care. Provided personalized service to the elderly and their loved ones. Maintained closer personal contact with clients and family. -Established successful working relationships with other companies within the same and related industries. -Contributed to profitability by meeting and contracting with clients for in-home care. Increased business with new clients by building and maintaining relationships. -Restructured and improved recruitment and retention program, improving staff quality and retention. -Evaluated office production, revised procedures to improve workflow. Show less