Experience

Appcast, Inc

• United States
• Software Development
• 300 - 400 Employee

• VP, Implementation & Shared Services

  • Jul 2020 - Present



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Director, Client Services

  • Aug 2018 - Jul 2020

  Responsibilities included planning, directing, and conducting overall operational strategies for the ADP Recruiting Management client services teams to ensure efficient and effective delivery of service to the client base. Developed partnerships with cross-functional teams to increase efficiencies for consultants and reduce turnaround time for client inquiries.

• Manager, Technical Support Services

  • Apr 2015 - Aug 2018

  Responsible for all aspects of the products of ADP Talent Acquisition Solutions (ADP TAS). Plans, organizes, sets direction, establishes priorities, develops processes, assigns accountability and measures results to ensure that timely, high quality product services and support are provided to internal and external clients of the Talent Acquisition Solutions.Manages the activities of approximately 15-20 technical account managers/ product specialists. Develops and coaches team, promotes teamwork, professionalism, assesses performance, administers salary, appraisals and supports the design of budgets. Builds rapport and business relationships with supported departments and BU's, to understand their needs and priorities and to deliver effective product solutions and service delivery business needs. Show less

• Director, Client Operations

  • Jul 2013 - Apr 2015

  Responsible for overseeing the strategic needs of key accounts with ADP RPO. Key Governance contact and primary escalation point for client leaders.Strategically partner with organizations to define and execute customized full life cycle recruiting programs. Develop and manage recruiting delivery teams to ensure that delivery satisfies the dynamic goals and expectations of our clients.Consult with senior leadership at our client's organization to define, implement and manage recruiting delivery with regard to OFCCP and Compliance, innovative sourcing initiatives, best practices and technical dialogue to ensure that our full life cycle recruiting program (inclusive of ATS data capture relative to applicant flow and executive reporting) meets their requirements. Show less

• Technical Account Manager

  • Jan 2008 - Jul 2013

  Responsible for developing solutions to resolve complex technical problems and consulting with clients to design and implement strategic customized solutions to meet their needs. Develop and manage a long-term partnership with clients to ensure they remain successful and realize the full value of their investment. Drive customer satisfaction by proactively managing, troubleshooting and delivering technical solutions.



Maple Capital Management, Inc.

• Montpelier, VT

• Trading & Marketing Specialist

  • Jul 2006 - Aug 2007



Equity Services, Inc.

• Montpelier, VT

• Securities Operations Representative

  • Oct 2003 - Jun 2006