Amy Lady
Lead Faculty, Pharmacy Technician Program at Ross Medical Education- Claim this Profile
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Bio
Credentials
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CNPR
NAPSRxJun, 2016- Oct, 2024 -
CPhT
PTCB
Experience
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Ross Education
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United States
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Higher Education
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200 - 300 Employee
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Lead Faculty, Pharmacy Technician Program
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Feb 2015 - Present
I head the Pharmacy Technician Program. I am an instructor, and I also help with recruiting and retaining students. I am also the students instructor for their externships, where I help students to understand how important professionalism and work ethic are in the real world. I head the Pharmacy Technician Program. I am an instructor, and I also help with recruiting and retaining students. I am also the students instructor for their externships, where I help students to understand how important professionalism and work ethic are in the real world.
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Dollar General
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United States
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Retail
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700 & Above Employee
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Dollar General
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Jul 2011 - Present
Inventory Management Reduced and controlled shrinkage through inventory management and employee development to understand shrink and how it impacts the local store profitability Share the "Communication Center" with each team member, which displays the inventory, out of stock, customer connection, and information specific to each employee Staffing Hiring, training and employee development with 1:1 coaching Mentoring high potential employees for future assistant store manager opportunities Scheduling to meet the demands of the store and customers Merchandising Setting displays to appeal to customer Customer Service Deliver positive customer experience Demonstrate initiative and self-motivated to prevent/resolve customer service problems or complaints Show less
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Senior Certified Pharmacy Technician
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Jul 2006 - Jul 2011
Manage daily operations of pharmacy Leading pharmacy technician staff of 4 Train and advise staff Responsible for scheduling of staff of 3-5, includes pharmacist and technicians Knowledgeable in federal and state regulations and assists pharmacists to maximum extent allowed by law Insure staff adheres to safety rules, operating standards, and procedure manuals Manage charge backs and work with insurance companies to resolve issues Responsible for increasing sales and profitability while decreasing expenses Product promotions Promote generic dispensing Sell email registrations and other company programs Perform weekly sales analysis of activities to present to Store Manager Inventory Management Analyzed stock levels of medication in addition to the auto ordering of stock Proficient in all aspects of SIMS in regards to inventory control in both Rx and OTC (over-the-counter) categories, including ordering, receiving, resets, revisions, updates, returns and claims) Stock merchandise and restock Customer Service Deliver positive customer experience Demonstrate initiative and self-motivated to prevent/resolve customer service problems or complaints Cash drawer Cashier and cash register functions and handle daily operation of cash Show less
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmacy Technician
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Jan 2001 - Jan 2005
Fulfill daily customer orders Cash register functions Deliver positive customer experience Demonstrate initiative and self-motivated to prevent/resolve customer service problems or complaints Fulfill daily customer orders Cash register functions Deliver positive customer experience Demonstrate initiative and self-motivated to prevent/resolve customer service problems or complaints
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Education
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2015 - 2019
Ivy Tech State College
Pharmacy Certification, Pharmacy Technician/Assistant -
2005 - 2011
Indiana University
Bachelors of Science, Business Administration and Management, General
Community
