Experience

Velocity, A Managed Services Company

• United States
• Telecommunications
• 1 - 100 Employee

• Velocity, A Managed Services Company

  • Nov 2020 - Present

• Chief Operating Officer

  • Nov 2020 - Nov 2020

• General Manager

  • Oct 2018 - Nov 2020

  Oversee support, installation, configuration, sales and logistics by providing daily decision making, general support and direction on projects.



Velocity MSC formerly CTI

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Project Manager

  • Aug 1996 - Nov 2020

  CTI Solutions provides a full array of Digital Signage Solutions for corporate customers. CTI is the leader in the market for Digital Signage in the Kansas City area. Skills/Experience:Exceptional customer service and relationship building skills. Strong interpersonal, oral and written communication skills.Strategically planned and prioritized various projects, while effectively meeting deadlines for each. Developed and implemented processes for day-to-day operations of newly instituted call center. These processes allowed call center to run effectively and efficiently.Prepared various reports for managers and customers on a daily and monthly basis.Worked one-on-one with various vendors to ensure fulfillment of hardware and software orders in a timely manner.Processed quotes, invoices and purchase orders with Microsoft Dynamics 2009.Proficient with Microsoft Office 2010, including Word, Excel, PowerPoint and Publisher.Effective liaison between customers and internal departments.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems in a timely manner.Repaired and replaced laptop computer hardware including: LCD modules, keyboards, hard disk drives, etc. in Toshiba corporate brand laptop computers.