Experience

Judge Memorial Catholic High School
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Spanish Instructor

  • Jul 2023 - Present


Verint Next IT

• United States
• Software Development
• 1 - 100 Employee

• Conversational Engineer

  • May 2021 - Mar 2023

  -Apply natural language model principles through the use of proprietary software to create patterns that enable intelligent virtual assistants to recognize human language -Cross-role trained in data analytics to perform data analysis on large-scale data using proprietary software and categorize language for appropriate responses from the intelligent virtual assistants -Quality assurance Spanish testing and documentation for client's bilingual intelligent virtual assistant -English-Spanish translation work for quality assurance language testing and translations used within conversation engineering build work Show less



Instructure

• United States
• E-Learning Providers
• 700 & Above Employee

• Bilingual Educational Software Trainer

  • Nov 2020 - Jun 2021

  -Conducted live webinars in Spanish and English to train university and secondary school educators on various uses of Canvas software -Performed live demos and provided practice time and assistance for learners to engage with software using hands-on activities that enable immediate instructor feedback. -Conducted live webinars in Spanish and English to train university and secondary school educators on various uses of Canvas software -Performed live demos and provided practice time and assistance for learners to engage with software using hands-on activities that enable immediate instructor feedback.



Huntsman Mental Health Institute (formerly University Neuropsychiatric Institute)

• Patient Admissions Representative

  • Sep 2020 - Jan 2021

  -Superb customer service with a high degree of empathy and compassion while navigating sensitive situations relating to patient check in and communication with family members and caretakers -Coordination of time-sensitive workflow with team members, physicians, and social workers -Insurance coverage and benefits expertise -Superb customer service with a high degree of empathy and compassion while navigating sensitive situations relating to patient check in and communication with family members and caretakers -Coordination of time-sensitive workflow with team members, physicians, and social workers -Insurance coverage and benefits expertise



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Technical Facilitator

  • Sep 2018 - Aug 2020

  -Facilitated classes for initial trainees and re-qualification flight attendants using a wide range of teaching methods from hands-on flight simulation to classroom lecture and e-learning modules-Accurately delivered FAA mandated and approved training within the scope and integrity of Delta standards-Performed quality assurance flight observations while capturing data points to inform future training focuses-Collaborated with colleagues and leadership on best practices and areas of improvement Show less

• Bilingual Flight Attendant

  • Mar 2015 - Aug 2020

  -Provided exemplary customer service while maintaining integrity of FAA rules and Delta culture and standards-Employed cultural sensitivity training for our diverse range of customers from all over the world and varied backgrounds-Used "de-escalation" techniques to manage challenging passengers and ensure smooth flight operations-Responsible for handling sensitive security information with high confidentiality



University of Utah - Employment

• United States
• Higher Education
• 700 & Above Employee

• Spanish | English | ESL Instructor

  • Aug 2012 - Apr 2015

  -Conducted hybrid (virtual e-learning and physical classroom) courses using Canvas, PowerPoint, Word, and Excel -Developed differentiated courses for a multi-cultural student base (~30 per class - including non-traditional students, ELLs, refugees, native speakers) -Conducted benchmark-based backward planning individually, with colleagues and with supervisors -Refined curriculum for 1st, 2nd, and 3rd semester Spanish students to improve experiential learning -Prioritized and organized to simultaneously complete grad school course work; design, conduct, and present an action research project; design, teach, and evaluate 5 sections (~30 students/section) of 2 preps -Lead an academic skills course helping students gain core skills like PowerPoint, public speaking, and notes management. -Presented at 2 conferences for Integrated Performance Assessments (real world/life application for foreign language skills) -Facilitated class discussions to improve learning experiences -Planned and structured English course curriculum for non-English speaking students (30+ intermediate to advanced level) -Lead off campus English language courses (2x/week, 2-10 students) as a service learning volunteer Show less



University of Utah

• 1 - 100 Employee

• Administrative Assistant

  • Feb 2011 - Jul 2013

  -Managed end to end logistics (advertising, registration, expenses, public relations) of summer camps (~500 participants) -Managed staff travel (7 personnel) and budget coordination | created and managed weekly reimbursement reports -Developed marketing material (including graphic design) -Managed end to end logistics (advertising, registration, expenses, public relations) of summer camps (~500 participants) -Managed staff travel (7 personnel) and budget coordination | created and managed weekly reimbursement reports -Developed marketing material (including graphic design)