Accounts

• Sep 2018 - Present

Assistant Manager

• Feb 2015 - Sep 2018

I have been in the assistant manger position for over 3 years in that time I have worked in 3 different sites. I transferred to the Skydome Harvester which was my first appointment as assistant manager as this was a fairly quiet site I was able to learn very quickly what was required of me and more, within 6 weeks I was holding the business for 2 weeks in the absence of a general manager and kitchen manager I overcome a lot of difficulties during that time. I was then head hunted to help open a brand new Harvester in Warwick with my general manager, I was in-charge of placing base stocks, recruiting and training new team, we were an extremely busy site taking 35k a week so working under pressure is not a problem. I then relocated back to Rugby so transferred to the Rugby Harvester when I rejoined the business was in decline taking only 23k a week I worked closely with the management team to improve those and now we are seeing figures in the region 35k with increasing net promoter scores. Show less

Waitress/team leader

• Jul 2004 - Feb 2015

My responsibilities include leading around 10 staff in a busy restaurant ensuring a smooth running shift. Dealing with any problems that occur on the way such as complaints about food or staff, I would deal with these in a professional and empathic way to ensure the guest left happy. I also have to cash handle given the responsibility to cash up tills and re float. I am a key holder to my business so it can open and close the business. My responsibilities include leading around 10 staff in a busy restaurant ensuring a smooth running shift. Dealing with any problems that occur on the way such as complaints about food or staff, I would deal with these in a professional and empathic way to ensure the guest left happy. I also have to cash handle given the responsibility to cash up tills and re float. I am a key holder to my business so it can open and close the business.