Executive Director

• mai 2023 - - Prezent

• apr. 2021 - mai 2023

• mar. 2020 - apr. 2021

• mar. 2019 - mar. 2020

• dec. 2017 - mar. 2019

Volunteer and Community Relations Manager

• mai 2016 - dec. 2017

Expand the Hospice Volunteer Program throughout the assigned service area, including the recruitment, training, placement, supervision and support of volunteers, in collaboration with the Director, Volunteer Services and Community Relations. Document and maintain a volunteer staff sufficient to provide administration or direct patient care in an amount that, at a minimum, equals five percent of the total patient care hours of all paid hospice employees and contract staff. Maintain all documentation related to volunteer information, assignments and activities within service area, including maintenance of volunteer files and updating of Raiser’s Edge. Working in the Community to build relationships and educate on Hospice and its benefits. Closely working with our Marketing and Communications staff to keep the community invested in our Non-Profit Organization. Afișează mai puține

• feb. 2012 - iun. 2016

Expertly planned, coordinated and organized all operations of Patient Access to include Centralized scheduling, registration both outpatient and ED areas, Financial Counselors, Communication Coordinators, Insurance Verifiers, pre-registration and switchboard. Managed over 50 employees in all areas as well as 4 supervisors who helped in overseeing the day-to -day operations in each area. Cooperated with other health related agencies and organizations in community activities. Regularly evaluated employee performance, provided feedback, assisted, coached and disciplined staff as needed. Organized and led monthly personnel meetings to discuss goals and expectations with a focus on patient satisfaction and up front collections. Actively served on several committees including a Growth Development team as well as a Meaningful use team. Observed strict confidentiality and safeguarded all patient-related information. Afișează mai puține

• apr. 2005 - nov. 2012

Responsible for overseeing the day-to-day operations of the ED registration area, Outpatient registration, Financial Counselors as well as pre-registration. Performed 30-day, 90-day and yearly evaluations. Created schedules for all areas of registration. Worked with employees on conflict resolution as well as motivating staff to focus on up front collections. Interviewing, hiring and facilitating the training of new employees. Also worked with Marketing to reach outlying physicians.

• feb. 2003 - apr. 2005

Training new registration staff to include pre-registration.Responsible for creating training manual and updating any and all policies related to patient access.