SVP Operations, North

• Aug 2022 - Present

Director Of Operations

• Jun 2018 - Aug 2022

Associate Director

• Jan 2017 - Jun 2018

Continued focus further cultivating portfolio.Oversee all on-site partnerships in the Northeast and Carolinas.Assisting with sales process, implementation, and management of future programs.

Area Manager

• Jun 2014 - Jan 2017

Lead three branch offices as well as three Onsite Programs providing staffing services to customers and talent in NH, and MA.Branch offices provide Light Industrial/ Warehouse, Administrative/Clerical, Customer Service, Accounting, HR Talent, Recruiting and Operations.Coordination of client negotiations and create long-term contractual agreements which outline pricing, billing, placement, retention, terms, and responsibilities of all involved parties.Oversight of multiple client on-site locations-Monitor the budget, revenue, GP$, and expenses (P/L) for three branch offices, and multiple on-sites.Mentoring, lead, hire and training of Branch Managers, Recruiters, Operations team members and other internal staff.Ensuring federal compliance with hiring of temporary/contract staff and oversight of internal audits of individual branch's and on-site locations.

Vendor Program Manager

• Sep 2012 - Jun 2014

Strong experience in Account Management, Employee Relations, and Recruiting. Ability to analyze, determine and fulfill the company’s hiring and development needs. Indirectly managed 150-300 employees. Monitor and analyze employee turnover on-site at client premises.Conduct employee meetings, training and orientations with the ability to identify the employee needs at all levels of the organization, and respond with the appropriate resource to improve individual success and team performance.Responsible for maintaining employees and applicants files to ensure completeness and compliance with federal and state laws and regulations.Proven accuracy, reliable, detail-oriented and capacity to shoulder higher responsibility, as well as experience as a lead recruiter, and maintaining a 16-18k GP weekly book of business.Company MVP 2014 and Presidents Club 2012, 2013, and 2014.

Staffing Specialist

• Nov 2010 - Sep 2012

Recruit, sell, research, interview, screen, and refer job candidates for job openings. Utilize Internet on-line recruiting sources to identify and recruit candidates. Develop and maintain contacts with schools, alumni groups, and other public organizations to find and attract applicants.Create, write, and place job advertising in various media within budget and as approved.Screen and refer qualified candidates for additional interviews with other recruiters in the organization.Write job descriptions, reviews, and edit job descriptions per client requirements. Develop and identify recruitment opportunities to attract applicants and to fill specific job openings.Justify and coordinate Job Fair to meet the need(s) of specific job orders from client requirements.Set up and perform Client Safety Surveys and investigate and follow up on all employee injuries.Conduct employee counseling and performance management when necessaryConduct recruiting activities to maintain an available database of qualified field employees. Ensure all pre-hire requirements (drug screen, background checks, etc.) are met. Guarantee information in assignment/client database is up to date and accurate. Assist Operations Manager in the management of assigned budgets (advertising, recruitment & incentives) Work with Business Development Manager to provide regular/consistent sales leads. Assist with mushrooming business and account development. Conduct on-boarding process for field employees (interviewing, entering applications into database, reference checking & documentation). Provide management with daily reports – QC calls, arrival calls, extensions, closes, etc. Actively participate in the branch unemployment process including – assignment offers, work refusals, UE audits, phone hearings, etc. Develop comprehensive understanding of all safety and workers compensation programs, policies & risk trends.Rookie Of The Year 2011

Secretary Board Of Directors

• Feb 2022 - Present

Informational website on gun violence statistics and memorial page that serves to raise awareness and humanize this growing epidemic by showing victims' faces and telling their stories. A community effort led by several dedicated volunteers and with contributions from thousands of visitors. Informational website on gun violence statistics and memorial page that serves to raise awareness and humanize this growing epidemic by showing victims' faces and telling their stories. A community effort led by several dedicated volunteers and with contributions from thousands of visitors.

Founder

• Feb 2020 - Present

Chandler’s Angels Initiative’s mission is to bring a heightened awareness to inner city violence and help to provide positive and healthy outlets and avenues for youth to utilize their time in a positive and productive way while curbing violence.Partnering with other non-profit organizations to promote their programs as appropriate, and on joint ventures to create new programs and community give back events.Chandler's Angels Initiative has steadily cultivated relationships within our community with the boots on the ground strategy with targeted demographics and reputable organizations.Proudly, through fundraising efforts, CAI is helped to fund a teen drop in center and outreach specialists targeting at risk youth in Manchester, NH.

Front Office Coordinator

• Apr 2010 - Oct 2010

Highlights:Greet candidatesAnswered multi-line phone system as well as handled email and social media inquiries.Entered and processed applications, to include all clerical functions. Maintain and update all employee records and client data base, Verified unemployment,ran eVerify SS checks, and validated child support claims.Recruit from on-line job boards.Solely responsible for implementing new documentation, and paperwork procedures, which resulted in more efficient work flow, and office practices.

Asst Account Manager

• Jun 2008 - Mar 2009

Cultivate and maintain strong client relationships.Responsible and accountable for maintaining optimal staffing levels for all exempt and non-exempt positions.Developed and employed a repeatable recruiting, interviewing, and applicant screening process to ensure compliance with applicable laws, rules and regulations. Develop and maintain relationships with recruiting sources.Source and interview candidates, administer testing, process all new hire paperwork and complete orientations.Complete payroll on a weekly basis, track attendance, and benefit eligibility Participate in local job fairs, college fairs, and hold off site interviews to recruit new candidates.Conduct employee counseling and performance management when necessary.

Administrative Coordinator

• Mar 2008 - Jun 2008

Greet candidatesAnswered multi-line phone systemEntered and processed applicationsAll clerical functionsSupported Sales by assisting in lead generation

Dispatcher

• Oct 2007 - Mar 2008

Coordinate and manage courier routesOperated multi-phone system directing calls and requests to appropriate personnelCustomer serviceOperate office equipment: i.e. Fax Machine, Copier, PrintersImplement a variety of data entry skills in creating and maintaining client documents, and filing

Courier

• Apr 2007 - Oct 2007

Operated a delivery van to transport packages to designated facilitiesMade deliveries to specific departments, offices or persons on schedulePicked up items from designated facilities for immediate, next day or future deliveryDemonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Hostess/Caterer (Part time)

• Mar 2003 - Mar 2007

Function catererPrepared foodsSeated people in a timely mannerSupplied excellent customer service enhancing customers experience Function catererPrepared foodsSeated people in a timely mannerSupplied excellent customer service enhancing customers experience

Administrative Assistant

• Aug 2005 - Jan 2006

Operated multi-phone system directing calls and requests to appropriate personnelGreeted clients and provided customer serviceOperate office equipment: i.e. Fax Machine, Copier, PrintersData entry and general clerical duties Operated multi-phone system directing calls and requests to appropriate personnelGreeted clients and provided customer serviceOperate office equipment: i.e. Fax Machine, Copier, PrintersData entry and general clerical duties

Administrative Assistant

• Jan 2001 - Oct 2003

Operated multi-phone system directing calls and requests to appropriate personnelGreet clientsCustomer serviceOperate office equipment: i.e. Fax Machine, Copier, PrintersData entry and general clerical duties Operated multi-phone system directing calls and requests to appropriate personnelGreet clientsCustomer serviceOperate office equipment: i.e. Fax Machine, Copier, PrintersData entry and general clerical duties