Experience

Signifyd

• United States
• Software Development
• 400 - 500 Employee

• Senior Risk Analyst

  • Nov 2020 - Present



GOAT Group

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Fraud Analyst

  • Jan 2019 - Nov 2020

  Review all orders on a daily basis in a timely manner. Review and analyze various notifications and escalations to identify fraudulent transactions. Maintain accurate and thorough records of any and all restrictions placed and refund processed. Work closely with other departments to continuously improve internal processes Review all orders on a daily basis in a timely manner. Review and analyze various notifications and escalations to identify fraudulent transactions. Maintain accurate and thorough records of any and all restrictions placed and refund processed. Work closely with other departments to continuously improve internal processes



FARFETCH

• United Kingdom
• Software Development
• 700 & Above Employee

• Fraud Analyst

  • Jun 2016 - Jan 2019

  Review credit card, PayPal and other transactions for potential fraudulent activity. Analyze various notifications to identify fraud fraudulent transactions. Do inbound calls from customers whose orders are under investigation. Do outbound calls to further engage with new customers to prevent or terminate fraudulent orders. Maintain accurate and thorough records of any and all restrictions placed or refunds processed. Work with customer service agencies to provide better… Show more Review credit card, PayPal and other transactions for potential fraudulent activity. Analyze various notifications to identify fraud fraudulent transactions. Do inbound calls from customers whose orders are under investigation. Do outbound calls to further engage with new customers to prevent or terminate fraudulent orders. Maintain accurate and thorough records of any and all restrictions placed or refunds processed. Work with customer service agencies to provide better customer-friendly service in term of financial issues.

• Customer Service Representative

  • Apr 2015 - Jun 2016

  Provided quality customer service via emails and phone calls in Chinese and English to increase online sales and improve luxury-shopping experience. Utilized enterprise systems including CRM, Retail, and online transaction systems. Connected to internal departments for cross-functional cooperation and liaised with external business partners to solve customer’s problems in a timely manner. Prioritized tasks and applied multi-tasking skills to enhance productivity to achieve daily… Show more Provided quality customer service via emails and phone calls in Chinese and English to increase online sales and improve luxury-shopping experience. Utilized enterprise systems including CRM, Retail, and online transaction systems. Connected to internal departments for cross-functional cooperation and liaised with external business partners to solve customer’s problems in a timely manner. Prioritized tasks and applied multi-tasking skills to enhance productivity to achieve daily targets and high customer satisfaction. Applied problem-solving capability to identify potential issues and proposed customer-friendly solutions. Participated in translating training documents in Chinese for China office.



The Other LA Magazine, The DREAMS

• Pasadena, CA

• Asian Market Specialist

  • Sep 2014 - Mar 2015

  Identify Asian companies in Downtown Los Angeles & the Foothill Communities Telemarketing with potential clients. Practice Integrated Marketing Communications for clients. Account representative for ARIA, Chong Hing Jewelers, REMAX, and Rezonate Media Inc. Write feature stories for East Meets West section in both English and Chinese. Some photography. Database management and paper-free marketing management. The publisher’s assistant Identify Asian companies in Downtown Los Angeles & the Foothill Communities Telemarketing with potential clients. Practice Integrated Marketing Communications for clients. Account representative for ARIA, Chong Hing Jewelers, REMAX, and Rezonate Media Inc. Write feature stories for East Meets West section in both English and Chinese. Some photography. Database management and paper-free marketing management. The publisher’s assistant



MBA Association, School of Business and Economics, Michigan Tech

• Houghton MI, USA

• Secretary

  • May 2013 - Aug 2014

   Schedule and organize meetings.  Write and distribute meeting minutes  Develop and distribute internal and external publications  Schedule and organize meetings.  Write and distribute meeting minutes  Develop and distribute internal and external publications



Chengyi Optical (Xiamen) Co, Ltd

• Xiamen, Fujian, China

• Export Sales Representative

  • Sep 2008 - Nov 2009

   Provided full-cycle customer service, including customers in India, Germany, and United States: Ray-Ban, JC Penney, Target, Sears, Walmart, and Revlon.  Consistent participation in real-time factory floor manufacturing of sunglasses, such as framing, printing, and lens cutting to understand manufacturing process.  Found new customers on social media such as Alibaba, Sohu, and other websites.  Marketed and promoted designs according to market… Show more  Provided full-cycle customer service, including customers in India, Germany, and United States: Ray-Ban, JC Penney, Target, Sears, Walmart, and Revlon.  Consistent participation in real-time factory floor manufacturing of sunglasses, such as framing, printing, and lens cutting to understand manufacturing process.  Found new customers on social media such as Alibaba, Sohu, and other websites.  Marketed and promoted designs according to market demographics.  Designed sunglass samples for customer approval before mass production.  Negotiated prices, volumes, and the term of payment with customers.  Negotiated product finished dates and shipping dates.  Translated purchase orders from English to Chinese for production-line operators.  Managed shipment and invoicing processes.  Provided regular follow-up with all customers and orders, including hosting customers for on-site showroom and plant visits. Show less  Provided full-cycle customer service, including customers in India, Germany, and United States: Ray-Ban, JC Penney, Target, Sears, Walmart, and Revlon.  Consistent participation in real-time factory floor manufacturing of sunglasses, such as framing, printing, and lens cutting to understand manufacturing process.  Found new customers on social media such as Alibaba, Sohu, and other websites.  Marketed and promoted designs according to market… Show more  Provided full-cycle customer service, including customers in India, Germany, and United States: Ray-Ban, JC Penney, Target, Sears, Walmart, and Revlon.  Consistent participation in real-time factory floor manufacturing of sunglasses, such as framing, printing, and lens cutting to understand manufacturing process.  Found new customers on social media such as Alibaba, Sohu, and other websites.  Marketed and promoted designs according to market demographics.  Designed sunglass samples for customer approval before mass production.  Negotiated prices, volumes, and the term of payment with customers.  Negotiated product finished dates and shipping dates.  Translated purchase orders from English to Chinese for production-line operators.  Managed shipment and invoicing processes.  Provided regular follow-up with all customers and orders, including hosting customers for on-site showroom and plant visits. Show less



Xiamen Huihuang Bedding Retailer & Wholesale Center

• Xiamen, Fujian, China

• Inside Sales Representative

  • Feb 2007 - Jun 2008

   Sold bedding products to end customers in the retail store.  Introduced related products to customers.  Negotiated with customers about the prices.  Organized products in the retailer store.  Answered phone calls from other retailers and recorded orders.  Processed orders into computer and sent them to the warehouse.  Sold bedding products to end customers in the retail store.  Introduced related products to customers.  Negotiated with customers about the prices.  Organized products in the retailer store.  Answered phone calls from other retailers and recorded orders.  Processed orders into computer and sent them to the warehouse.



Industrial and Commercial Bank of China

• China
• Banking
• 700 & Above Employee

• Sales & Business Development

  • Jun 2006 - Sep 2006

   Trained in credit card fiscal policy.  Collaborated with team to perform cold-call selling to individuals and small business.  Prepared and processed customer application documentation.  Trained in credit card fiscal policy.  Collaborated with team to perform cold-call selling to individuals and small business.  Prepared and processed customer application documentation.