Experience

Horizon Platforms

• United Kingdom
• Construction
• 1 - 100 Employee

• Solutions Manager

  • Jun 2021 - Present

• Customer Experience Team Leader

  • Aug 2020 - Jun 2021

• Customer Service Executive

  • Apr 2019 - Aug 2020

• Relationship Support Manager

  • Jun 2015 - Apr 2019



Nationwide Platforms

• United Kingdom
• Machinery Manufacturing
• 400 - 500 Employee

• Implant Team Hire Desk Controller

  • Feb 2008 - Jun 2015

  Working as a Hire Desk Controller on customer's premises. Sourcing kit, arranging site visits and surveys. Dispute resolution. Ensuring service level agreement is met by depots. Working as a Hire Desk Controller on customer's premises. Sourcing kit, arranging site visits and surveys. Dispute resolution. Ensuring service level agreement is met by depots.



Panther Platform Rentals

• Hire Desk Controller

  • Jun 2005 - Feb 2008

  • Generating new business: cold calling, opening accounts. • Answering customer calls: sourcing kit, order input, off hiring, query resolution. • Transport planning: routing driver’s runs, daybook management, collecting kit needed for future orders. • Administrative duties: implementing efficient filing and archiving systems, purchase ordering. • Sales support: helping Area Sales Manager with administration duties, making appointments. • Generating new business: cold calling, opening accounts. • Answering customer calls: sourcing kit, order input, off hiring, query resolution. • Transport planning: routing driver’s runs, daybook management, collecting kit needed for future orders. • Administrative duties: implementing efficient filing and archiving systems, purchase ordering. • Sales support: helping Area Sales Manager with administration duties, making appointments.