Experience

University of Plymouth

• Evaluation Officer for the county of Devon

  • Aug 2016 - Present



Holiday Inn PLYMOUTH

• HR Officer

  • Mar 2004 - Jul 2016

  As HR Officer this has included managing the HR function, ensuring HR policies and procedures were implemented, these would include; Recruitment (Interviewing, Company Induction days), Health, Safety and Fire Training for up to 167 team members, setting new team members up on Flow Hospitality Training, ensuring the completion of their online training within a timescale. Many years of experience with preparing Disciplinary and Grievances- eg; running investigation meetings and writing… As HR Officer this has included managing the HR function, ensuring HR policies and procedures were implemented, these would include; Recruitment (Interviewing, Company Induction days), Health, Safety and Fire Training for up to 167 team members, setting new team members up on Flow Hospitality Training, ensuring the completion of their online training within a timescale. Many years of experience with preparing Disciplinary and Grievances- eg; running investigation meetings and writing the Disciplinary letters.Leading and managing absence tracking and chasing of return to work forms and ordering of the uniforms and general HR administration. Part of the role was responsible for ensuring that all staff were fully trained in all aspects of Food Hygiene, Food Allergy and Intolerance and Fire, Health, Safety and Disability and Equality issues. Inputting the completion of all training onto the computer system.Completion of monthly reports, collating numerous pieces information from a variety of computer programmes thats had to be input onto one form and sent to head office. Ensuring KPI's were maintained.Additionally I’ve undertaken the role of Guest Relations Manager which I was responsible for the hotel in the absence of Senior Managers and I had to deal with guest complaints, staff shortages in departments and ensuring that their needs were met. Show more Show less



Co-operative Store

• General Assistant

  • Feb 2000 - Mar 2004

  At the Co-operative Store in Chaddlewood I was a general assistant, the role consisted of shelf filling when deliveries arrived, as well as being a checkout operator and helping at the customer service desk.This role gave me great experience to build my customer service skills and built my confidence when dealing with customer queries and complaints.