Experience

Central Carolina Community College

• Higher Education
• 500 - 600 Employee

• Assistant Director of Student Onboarding & Success / QEP Co-Director

  • Sep 2022 - Present

  - Serves as point of contact for Chatham Main Campus (CMC) students, faculty, staff, and administrators- Leads success coaching initiatives on the CMC- Supervises two Education Navigators- Serves as the initial point of contact for prospective students throughout the onboarding process by maintaining strong communication and sharing policies- Assesses prospective student admission data: SAT, ACT, RISE scores, RISE GPAs and reviews transcripts or other relative documentation - Assists students with academic planning, advising, and registration in their academic pathway- Proactively provides outreach and personal support to students as a Success Coach by connecting them to campus and community services- Advises Pre-Health Science students and leads a competitive admissions review Show less

• Education Navigator

  • Oct 2021 - Sep 2022

  - Served as the initial point of contact for prospective students throughout the onboarding process by maintaining strong communication and sharing policies- Assessed prospective student admission data: SAT, ACT, RISE scores, and RISE GPA and reviews transcripts or other relative documentation - Assisted students with academic planning, advising, and registration in their academic pathway- Served as a Career Community leader with the goal of helping students to stay on their academic pathway- Proactively provided outreach and personal support to students as a Success Coach by connecting them to campus and community services- Advised Nursing and Dental competitive programs and transfer programs (AA/AS)Note: Served as Success Coach for Health Sciences (Oct. 2021 - June 2022) and position was transitioned to Education Navigator in July 2022. Show less

• Assistant Director of Institutional Effectiveness & QEP

  • Oct 2018 - Oct 2021

  IE Responsibilities (50%): - Co-coordinated all aspects related to accreditation (SACSCOC), compliance and institutional research. - Served on a team that led the College to zero findings for the 2018 SACSCOC Reaffirmation- Created SACSCOC substantive change prospectuses and letters - Coordinator of the college-wide Annual Program Planning & Review for Outcomes & Assessment- Co-reporter of Institutional Effectiveness & Research's Outcomes & Assessments- Prepared and distributed internal marketing for Board of Trustees reports, Cougar Bytes, and Staff Announcements- Coordinated the creation and analysis of annual college-wide surveys and ad-hoc surveys for faculty, staff, and students- Organized, implemented, and analyzed focus groupsQuality Enhancement Plan - MAP: My Academic Pathway (50%)- Facilitated the day-to-day implementation of initiatives and strategies related to the QEP - Worked collaboratively with the CCCC community and QEP Leadership Team to implement the QEP- Assisted in the compilation, analysis, and dissemination of data from surveys and student learning outcomes, and other aspects of assessment of the QEP- Maintained the QEP website (https://www.cccc.edu/map/) and biannual newsletter- Provided professional development for faculty and staff- Advisor for students in the Associate of Arts degree- Instructor for the ACA 122: College Transfer Success course- Virtual Success Coach for CCCC students Show less

• Assistant Director of Institutional Effectiveness & Research

  • Sep 2015 - Sep 2018

  - Co-coordinated all aspects related to accreditation (SACSCOC), compliance and institutional research. - Provided leadership in institutional research processes that support continuous improvement and data-informed decision-making in all areas of the college. - Provided support for the institutional planning, assessment, research, accreditation, and grant-writing functions, by organizing and analyzing numerical and qualitative data, and creating and organizing associated written documentation. - Worked collaboratively with the Student Learning Division and all college partners- Effectively worked within the Learning College model which places an emphasis on documenting success through authentic assessment and evidence, and using this information to ensure courses, programs and services produce student learning college-wide. Show less

• Reference, Instruction, and Emerging Technologies Librarian

  • Jul 2013 - Aug 2015

  • Collaborated with faculty to integrate information literacy skills in the curriculum• Taught 50+ course-integrated library instruction sessions each year• Developed and implemented online learning objects, LibGuides, and video tutorials for on-campus and distance education students• Provided reference and circulation assistance for students, staff, and faculty at the Information Desk for 10+ hours a week• Electronic Resources Manager for NC LIVE Databases, CCCC Databases, & Summon • Outreach librarian to programs in the Social Sciences, Sciences, Technology, Human Medicine, and Veterinary Medicine on the Lee Campus• Managed a $5000 collection development budget for outreach areas• Implemented emerging technologies to improve access to library services• Promoted library resources and services through traditional and social media • Worked with the College Webmaster to design and maintain the library webpageAchievements:• Developed a Library-wide Advocacy Campaign in order to promote library services and develop relationships with our campus community• Successfully implemented the Summon Search Discovery Tool• Researched and developed a $40,000 Book Budget based on FTE data• Redesigned the Library webpage & LibGuides based on student feedback Show less



North Carolina State University

• United States
• Higher Education
• 700 & Above Employee

• Community Engagement Assistant & Arts Forum Instructor of Record

  • Jul 2012 - Jun 2013

  • Coordinated and assessed AVS 100: Arts Forum for 130 students living in the Arts Village living and learning community. Supervised 3 Arts Village Assistants. • Coordinated and assessed AVS 100: Arts Forum for 130 students living in the Arts Village living and learning community. Supervised 3 Arts Village Assistants.



East Carolina University

• United States
• Higher Education
• 700 & Above Employee

• Coordinator of Instructional Services

  • Jul 2008 - Jul 2012

  Responsibilities: • Coordinated the Joyner Library Instruction Program; 10 librarians provided over 400 classes for 10,000 students annually in-person and online • Developed first-year library instruction content for use by all teaching librarians • Researched and implemented emerging instructional technologies • Coordinated student learning outcomes assessment and documented the learning cycle each year via Library and University reports, including SACS documentation • Marketed library instructional services • Scheduled 400+ instruction sessions annually • Taught 40-80 course-integrated instruction sessions each year • Collaborated with faculty via outreach to meet student needs • Provided in-person and virtual reference assistance for faculty, staff, and students at the Reference Desk for 10-20 hours a week • Collection development librarian for Social Work & Psychology from 2008-2011; $10,000 collection development budget Achievements: • Migrated the Joyner Library instruction program to an information literacy instruction approach • Established a student learning outcomes assessment program for freshman and upper-level classes which was used by all teaching librarians • Created information literacy tutorials for based on evidence of knowledge gaps from student learning outcomes assessment data • Developed online learning objects to teach in-person and distance education classes using LibGuides, Jing, Camtasia, and Centra Show less



North Carolina State University

• United States
• Higher Education
• 700 & Above Employee

• Government Documents and Reference Processing Supervisor

  • Sep 2004 - Jun 2008

  • Managed the print reference, government documents, maps, and patent & trademark collections of 100,000+ documents • Supervised 3-5 student library assistants; oversaw a student payroll budget of $7000 • Successfully collaborated with staff in the Acquisitions, Cataloging, and Circulation departments in order to address collection issues and resolve problems • Provided in-person and virtual reference assistance for faculty, staff, and students at the Reference Desk for 10-20 hours a week Show less