Experience

Top Notch Distributors, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service/ECommerce Assistant Manager

  • Feb 2022 - Present



Top Notch Distributors/Boyle & Chase

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service | eCommerce

  • Sep 2020 - Present



Global Products, Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Regional Sales / Customer Service Manager

  • Mar 2018 - May 2020

  Responsible for overseeing daily and long-term sales operations across domestic and international geographic regions. Guided 20+ sales representatives in establishing sales goals based on extensive knowledge of individual Harley-Davidson stores and sales patterns. Trained sales representatives regarding new product launches; Managed key accounts and served as point of contact for both sales representatives and clients; responsible for organizing client meetings; resolved issues and complaints; attended domestic and international trade shows as an exhibitor for Harley-Davidson. Show less

• Sales / Customer Service Manager

  • Nov 2014 - Mar 2018

  Analyzed sales trends and partnered with cross-functional teams on projects/launches/distributions; provided classrooms training, event training, and on the job training. Delivered an extraordinary customer experience by answering customer inquiries on products, pricing, availability, and delivery. Resolved various issues concerning product sales and service.

• Inside Sales Lead

  • Jan 2005 - Nov 2014

  Oversaw daily operations; managed and trained staff; prepared catalog distributions; initiated career development programs; attended and demonstrated products at trade shows; collaborated with sales representatives.

• Customer Service - International Sales Representative

  • Aug 1998 - Jan 2005

  Answered questions and resolved customer issues; provided pricing for dealers; checked inventory availability; served as liaison between customers and order fulfillment department; prepared proper documentation and shipping instructions for international product delivery.