Volunteer

• Oct 2021 - Present

I serve as a volunteer in multiple capacities including operations and small group leadership and coaching.

Office Manager

• Sep 2018 - Oct 2021

Ministry Reception

• Jan 2013 - Sep 2018

Greet visitors and clients in the Chicago chapter of a 20,000-member church. Provide information about religious and social services. Research information for members on the Internet. Maintain office supply inventory and order new stock. Handle and enter confidential data. Selected as Volunteer Leader. Organize and lead training related to community outreach. Prepare and track volunteer schedules.

Customer Service Concierge

• Mar 2017 - Jul 2017

I provide the ultimate customer service/tech support to participants participating in Mindvalley Lifebook experience. I analyze, troubleshoot and resolve technical issues for participants around the world, while also acknowledging guests' unique set of skills. I provide the ultimate customer service/tech support to participants participating in Mindvalley Lifebook experience. I analyze, troubleshoot and resolve technical issues for participants around the world, while also acknowledging guests' unique set of skills.

Assistant Director of Member Experience

• Jan 2014 - Jan 2015

Lifebook is a Complete Life-Development System that helps you create the best life you're capable of living in 3 simple, proven steps. No matter who you are or where you are in your life right now... Lifebook makes it highly possible for you to achieve something very rare; an extraordinary life that works at a high level in every important area. Lifebook is a Complete Life-Development System that helps you create the best life you're capable of living in 3 simple, proven steps. No matter who you are or where you are in your life right now... Lifebook makes it highly possible for you to achieve something very rare; an extraordinary life that works at a high level in every important area.

Pastoral Care Associate

• Sep 2005 - Oct 2012

Oversaw a walk in/call in center for people with concerns that ranged from spiritual needs to counseling and financial support. Handled all escalated calls, including crisis situations. Quickly determined the priority of each client’s needs and concerns. Explained why requests could not be granted in a polite, professional manner. Supervised volunteers, ensuring they followed guidelines in providing service. Motivated staff to treat each client as a guest with respect and empathy. Coached… Show more Oversaw a walk in/call in center for people with concerns that ranged from spiritual needs to counseling and financial support. Handled all escalated calls, including crisis situations. Quickly determined the priority of each client’s needs and concerns. Explained why requests could not be granted in a polite, professional manner. Supervised volunteers, ensuring they followed guidelines in providing service. Motivated staff to treat each client as a guest with respect and empathy. Coached volunteers in communication skills and the use of technology. Provided clients access to a wide range of resources and information. Maintained records for each client interaction and ensured confidentiality.

CHILD PROTECTION ADMINISTRATOR

• Jul 2008 - May 2009

Ensured that guidelines for protecting children were followed. Interviewed and evaluated prospective volunteers. Followed up with volunteers who had not met guidelines. Communicated with volunteer managers, legal, and psychological staff to conduct thorough evaluations. Prepared reports required for compliance. Led compliance training for organization leaders.

Call Center Representative

• Jul 2006 - Apr 2007

Operated a switchboard as the first contact with the organization. Answered a wide range of questions, and transferred calls across 5 units. Met with unit managers to understand and communicate their messages.

Substitute Teacher

• Sep 1999 - Jun 2006

Registration Clerk

• 1996 - Aug 2000

Worked at the front desk of the Community Recreation Center, registered community members for classes, assisting in room set-up, directly communicated with security both in-house and out in the field, answered all incoming calls. Worked at the front desk of the Community Recreation Center, registered community members for classes, assisting in room set-up, directly communicated with security both in-house and out in the field, answered all incoming calls.