Amy Gilbert

Community Marketing Associate at Unreal Snacks
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, US
Languages
  • French Full professional proficiency

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Bio

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Experience

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Community Marketing Associate
      • Mar 2022 - Jul 2023

      ● Fielded all customer service across channels, including resolving urgent issues and making CX process improvements, while attaining a best-in-class customer satisfaction score of 93. ● Wrote copy for social media, blog posts, website, and marketing campaigns in UNREAL’s brand voice. ● Served as sales/marketing liaison, fostering interdepartmental communication and owning inbound marketing requests from the sales team. ● Fielded all customer service across channels, including resolving urgent issues and making CX process improvements, while attaining a best-in-class customer satisfaction score of 93. ● Wrote copy for social media, blog posts, website, and marketing campaigns in UNREAL’s brand voice. ● Served as sales/marketing liaison, fostering interdepartmental communication and owning inbound marketing requests from the sales team.

    • United States
    • Retail
    • 1 - 100 Employee
    • Community Engagement Coordinator
      • Jul 2021 - Mar 2022

      ● Coordinated events including Eastside’s first annual owner celebration, a public event which attracted 300 attendees. Duties included booking vendors and community partners, coordinating catering, managing payments, and running day-of logistics. ● Marketed events through digital and print channels including publishing to Squarespace, disseminating information in email newsletters via Mailchimp, and writing copy for advertisements, in-store signage, and a quarterly print… Show more ● Coordinated events including Eastside’s first annual owner celebration, a public event which attracted 300 attendees. Duties included booking vendors and community partners, coordinating catering, managing payments, and running day-of logistics. ● Marketed events through digital and print channels including publishing to Squarespace, disseminating information in email newsletters via Mailchimp, and writing copy for advertisements, in-store signage, and a quarterly print newsletter. ● Managed charitable partnerships including approving disbursement of the donation budget and facilitating Eastside’s “Seedlings” register round-up program, raising $25,000 for local nonprofits in 2021. Show less ● Coordinated events including Eastside’s first annual owner celebration, a public event which attracted 300 attendees. Duties included booking vendors and community partners, coordinating catering, managing payments, and running day-of logistics. ● Marketed events through digital and print channels including publishing to Squarespace, disseminating information in email newsletters via Mailchimp, and writing copy for advertisements, in-store signage, and a quarterly print… Show more ● Coordinated events including Eastside’s first annual owner celebration, a public event which attracted 300 attendees. Duties included booking vendors and community partners, coordinating catering, managing payments, and running day-of logistics. ● Marketed events through digital and print channels including publishing to Squarespace, disseminating information in email newsletters via Mailchimp, and writing copy for advertisements, in-store signage, and a quarterly print newsletter. ● Managed charitable partnerships including approving disbursement of the donation budget and facilitating Eastside’s “Seedlings” register round-up program, raising $25,000 for local nonprofits in 2021. Show less

    • United States
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Community Outreach and Product Development Specialist
      • Jun 2020 - Jun 2021

      NETZRO is an upcycled food ingredient company, creating a new environmental and economic standard for reducing global food waste. ● Established brand relationships with B2B partners such as breweries, distilleries, and CPG companies. ● Developed upcycled mug cake product line for sale online and in taprooms. Oversaw all steps in the development process: sourcing ingredients and packaging, designing labels, formulating recipes in collaboration with a local food design firm, and… Show more NETZRO is an upcycled food ingredient company, creating a new environmental and economic standard for reducing global food waste. ● Established brand relationships with B2B partners such as breweries, distilleries, and CPG companies. ● Developed upcycled mug cake product line for sale online and in taprooms. Oversaw all steps in the development process: sourcing ingredients and packaging, designing labels, formulating recipes in collaboration with a local food design firm, and crafting a promotional strategy. ● Implemented new engagement initiatives including writing NETZRO’s annual Marketing Plan, distributing a monthly newsletter, and recruiting and directing a team of 10 interns and ambassadors.

    • Recipe Development and Communications Intern
      • Jan 2019 - Jun 2020

      ● Identified key insights into the commercial use of brewer’s spent grain. Conducted recipe tests — informed by lab results from groups including General Mills and the Agricultural Utilization Research Institute (AURI) — to determine palatability, impact on textural integrity, shelf life, and other characteristics of upcycled grains. ● Guided market development for the NETZRO brand by analyzing market research on alternative flour products and providing recommendations regarding target… Show more ● Identified key insights into the commercial use of brewer’s spent grain. Conducted recipe tests — informed by lab results from groups including General Mills and the Agricultural Utilization Research Institute (AURI) — to determine palatability, impact on textural integrity, shelf life, and other characteristics of upcycled grains. ● Guided market development for the NETZRO brand by analyzing market research on alternative flour products and providing recommendations regarding target market and positioning.

    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Associate Producer
      • Mar 2020 - Jun 2021

      Too Good to Waste is a podcast series that explores creative & innovative ways people are upcycling food & byproducts that often go to waste. ● Identify prospective interviewees for the podcast and perform research on their professional backgrounds, companies, and involvement in the upcycled food movement ● Conduct pre-interview calls with interviewees to build rapport and brainstorm possible topics/themes for their episode ● Write show notes for each episode and post them to the… Show more Too Good to Waste is a podcast series that explores creative & innovative ways people are upcycling food & byproducts that often go to waste. ● Identify prospective interviewees for the podcast and perform research on their professional backgrounds, companies, and involvement in the upcycled food movement ● Conduct pre-interview calls with interviewees to build rapport and brainstorm possible topics/themes for their episode ● Write show notes for each episode and post them to the Too Good to Waste website Show less Too Good to Waste is a podcast series that explores creative & innovative ways people are upcycling food & byproducts that often go to waste. ● Identify prospective interviewees for the podcast and perform research on their professional backgrounds, companies, and involvement in the upcycled food movement ● Conduct pre-interview calls with interviewees to build rapport and brainstorm possible topics/themes for their episode ● Write show notes for each episode and post them to the… Show more Too Good to Waste is a podcast series that explores creative & innovative ways people are upcycling food & byproducts that often go to waste. ● Identify prospective interviewees for the podcast and perform research on their professional backgrounds, companies, and involvement in the upcycled food movement ● Conduct pre-interview calls with interviewees to build rapport and brainstorm possible topics/themes for their episode ● Write show notes for each episode and post them to the Too Good to Waste website Show less

  • Gary S. Holmes Center for Entrepreneurship
    • Greater Minneapolis-St. Paul Area
    • Program Management Intern
      • May 2019 - May 2020

      The Holmes Center is the hub of entrepreneurship and innovation at the University of Minnesota Twin Cities that inspires, educates and connects the next generation of Minnesota's entrepreneurs. ● Served as lead intern for MIN-Corps, the University of Minnesota site for the National Science Foundation I-Corps program. Responsibilities included planning and executing the Women Innovators Conference - a professional development summit for women in STEM - assistant teaching Value Proposition… Show more The Holmes Center is the hub of entrepreneurship and innovation at the University of Minnesota Twin Cities that inspires, educates and connects the next generation of Minnesota's entrepreneurs. ● Served as lead intern for MIN-Corps, the University of Minnesota site for the National Science Foundation I-Corps program. Responsibilities included planning and executing the Women Innovators Conference - a professional development summit for women in STEM - assistant teaching Value Proposition Design Courses, and managing an online mentoring program ● Provided event support for events with up to 200 attendees including planning programming, booking attendees, and providing day-of-event assistance ● Managed data such as contact lists across Holmes Center programs on Excel and Salesforce Show less The Holmes Center is the hub of entrepreneurship and innovation at the University of Minnesota Twin Cities that inspires, educates and connects the next generation of Minnesota's entrepreneurs. ● Served as lead intern for MIN-Corps, the University of Minnesota site for the National Science Foundation I-Corps program. Responsibilities included planning and executing the Women Innovators Conference - a professional development summit for women in STEM - assistant teaching Value Proposition… Show more The Holmes Center is the hub of entrepreneurship and innovation at the University of Minnesota Twin Cities that inspires, educates and connects the next generation of Minnesota's entrepreneurs. ● Served as lead intern for MIN-Corps, the University of Minnesota site for the National Science Foundation I-Corps program. Responsibilities included planning and executing the Women Innovators Conference - a professional development summit for women in STEM - assistant teaching Value Proposition Design Courses, and managing an online mentoring program ● Provided event support for events with up to 200 attendees including planning programming, booking attendees, and providing day-of-event assistance ● Managed data such as contact lists across Holmes Center programs on Excel and Salesforce Show less

    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • Baker, Associate
      • Sep 2018 - Jun 2019

      ● Baked according to a daily production list including cakes, cookies, brownies, breads, and cinnamon rolls. ● Performed assorted operational duties including opening and closing functions, cashiering, and dishwashing. ● Baked according to a daily production list including cakes, cookies, brownies, breads, and cinnamon rolls. ● Performed assorted operational duties including opening and closing functions, cashiering, and dishwashing.

  • University of Minnesota Dining Services
    • Minneapolis, Minnesota, United States
    • Food Service Worker
      • Oct 2017 - May 2018

      ● Fulfilled both cashier and food prep roles at the University's Jamba Juice and Einstein Bros. Bagels locations ● Prepared smoothies, smoothie bowls, and coffee beverages; performed end-of-shift closing duties ● Fulfilled both cashier and food prep roles at the University's Jamba Juice and Einstein Bros. Bagels locations ● Prepared smoothies, smoothie bowls, and coffee beverages; performed end-of-shift closing duties

    • United States
    • Musicians
    • Office Assistant
      • Jun 2016 - Oct 2016

      ● Handled incoming class tuition payments; managed daily balance sheets and registration forms ● Helped customers with payments through friendly interactions ● Handled incoming class tuition payments; managed daily balance sheets and registration forms ● Helped customers with payments through friendly interactions

Education

  • University of Minnesota - Carlson School of Management
    Bachelor of Science in Business (BSB), Entrepreneurial Management and Marketing
    2017 - 2020
  • Montgomery Blair High School
    Communication Arts Program
    2013 - 2017

Community

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