Experience

CWTC - Community Workshop and Training Center, Inc.

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Case Manager

  • Feb 2020 - Present

  Responsible for developing Individual Service Plans for community placement consumers, maintaining consumer files, and developing new community placement opportunities for individuals with disabilities. DSP Trained. Responsible for developing Individual Service Plans for community placement consumers, maintaining consumer files, and developing new community placement opportunities for individuals with disabilities. DSP Trained.



DAN KNIEP AUTO & TRUCK SALES, INC.

• United States
• Motor Vehicle Manufacturing

• Marketing Manager

  • Apr 2019 - Present

  Office management, inventory tracking, website design, graphic design, social media marketing, sales, etc. Office management, inventory tracking, website design, graphic design, social media marketing, sales, etc.



Renewal by Andersen

• United States
• Construction
• 700 & Above Employee

• Event Staff Recruiter & Trainer

  • Jul 2017 - May 2019

  Recruiting and training event and retail specialists to generate leads for our sales team. Responsible for holding staff accountable to goals and dropping in on them at their various events. Recruiting and training event and retail specialists to generate leads for our sales team. Responsible for holding staff accountable to goals and dropping in on them at their various events.



OSF HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Quality Assurance Specialist/Supervisor

  • Jan 2014 - Jul 2016

  Auditing chart quality, education of staff, knowledge of intake, customer service, insurance and billing requirements, supervising staff, monitoring efficiency, troubleshooting patient complaints, promoting morale.

• Documentation Representative

  • Nov 2012 - Jan 2014

  Ensuring that we have all of the documentation needed to bill insurance. Ensuring we get documentation back in a timely fashion. Working with marketing and doctor’s offices.

• Customer Service Representative

  • Feb 2011 - Nov 2012

  Providing excellent customer service both good and difficult patients, scheduling appointments for patients and staff, sales, gathering information from medical records, patients, and health care providers. Entering and verifying insurance benefits and coding.

• Patient Care Liaison

  • Mar 2009 - Feb 2011

  Entering physician’s orders, Computer, phone, fax, and general office skills, Experienced in excellent patient and caregiver support, assisting families, physicians, and other staff as needed.



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Interpreter for the Deaf/Hard of Hearing

  • Oct 1998 - Oct 2003

  Interpreting classes for students to facilitate communication between teacher/student. Offering assistance to the students when clarification or help was needed when not in classes. Interpreting classes for students to facilitate communication between teacher/student. Offering assistance to the students when clarification or help was needed when not in classes.