Experience

The Harper Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Apr 2023

  Langham, Norfolk Responsible for the day to day running of The Harper, an award winning hotel in Norfolk. I am heavily involved in creating and implementing processes for guests and team members to ensure The Harper is not only the perfect get away for guests but also a place the team are proud to work at. Main responsibilities: - Business planning; strategically, tactically and operationally - HR processes including job creation, interviewing and monthly payroll - Training and quality… Show more Responsible for the day to day running of The Harper, an award winning hotel in Norfolk. I am heavily involved in creating and implementing processes for guests and team members to ensure The Harper is not only the perfect get away for guests but also a place the team are proud to work at. Main responsibilities: - Business planning; strategically, tactically and operationally - HR processes including job creation, interviewing and monthly payroll - Training and quality management - Supply chain and inventory management - Exceptional customer service Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Multi-Property Senior Marketing

  • Sep 2019 - Dec 2020

  London Marriott Hotel Marble Arch, London Marriott Hotel Kensington A role created for me with in Marriott utilising my skills and passion for Food and Beverage marketing spread over multiple properties. Managing and launching of two new outlets, implementing procedures, creating content and working hands on with the team. This role came to an end with Covid.



London Marriott Hotel Marble Arch

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Marketing Specialist

  • May 2019 - Sep 2019

  London, United Kingdom

• Sales and Marketing Executive

  • Oct 2017 - Sep 2019

  London, United Kingdom For me, the Sales and Marketing position presented another opportunity within Marriott that allowed me to utilise the subject that I’d studied at university and improve my organisation skills. I was pleased to be presented with the 2018 ‘Winners Never Quit’ award for UKI Marketing. Main responsibilities including compiling month end figures, presenting to the owners, managing the annual and monthly sales and marketing budget, implementing major marketing campaigns across the hotel and… Show more For me, the Sales and Marketing position presented another opportunity within Marriott that allowed me to utilise the subject that I’d studied at university and improve my organisation skills. I was pleased to be presented with the 2018 ‘Winners Never Quit’ award for UKI Marketing. Main responsibilities including compiling month end figures, presenting to the owners, managing the annual and monthly sales and marketing budget, implementing major marketing campaigns across the hotel and The Pickled Hen, the onsite British Gastro Pub, develop the restaurant identity, managing all digital platforms, strategic digital marketing and advertising, increased revenue in The Pickled Hen, concept and collateral creation, working closely with MDS, creating and maintaining the restaurant website (www.thepickledhen.co.uk), develop relationships and partnerships, assist with daily sales, events and marketing admin.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Voyage Rooms Graduate

  • Aug 2016 - Nov 2017

  London Marriott Marble Arch Hotel Joining the Marriott brand at this time is an amazing experience as it continues to grow into the largest hotel company in the world. Having been given the chance to complete my Voyage Programme in one of the highest occupancy hotels in London at present which is also known as one of the friendliest is an amazing opportunity. The eclectic training I'm receiving is really setting me up well for my future career in hospitality. Already being pushed by my superiors forces me to step up to the mark… Show more Joining the Marriott brand at this time is an amazing experience as it continues to grow into the largest hotel company in the world. Having been given the chance to complete my Voyage Programme in one of the highest occupancy hotels in London at present which is also known as one of the friendliest is an amazing opportunity. The eclectic training I'm receiving is really setting me up well for my future career in hospitality. Already being pushed by my superiors forces me to step up to the mark and learn as much as I can. Having met so many people with personal Marriott progression stories and I've met so many impressive people with progression stories. With Marriott's own core values aligning with my own, I am proud to say: I am Marriott. Show less



Bill Kenwright Ltd

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Assistant Box Office Manager

  • Nov 2015 - Jan 2016

  The Broadway Theatre, Peterborough Working for Bill Kenwright Ltd has enabled my customer relationship skills to develop while being the face of The Broadway Theatre in Peterborough for the touring shows. I am part of a great team, committed to providing quality customer service alongside the entertainment offered by the West End touring shows. As a Box Office Assistant it is essential that I, and my colleagues, are amicable and understanding to the customer's needs.



Galloping Gourmet

• Food & Beverages
• 1 - 100 Employee

• Event Supervisor/Head Waitress

  • Apr 2015 - Jan 2016

  Bassmead Manor Barns Galloping Gourmet is a fine dining luxury events including wedding receptions, delivering catering and service of a high quality to guests. At Bassmead Manor Barns I am part of a growing team ensuring that each wedding runs as smoothly as possible to the bride and groom's requests. My role is to supervise the set up of the weddings in the days prior to the event and oversee the running of the day. As head waitress, my role is to direct the serving teams to the correct tables with the correct… Show more Galloping Gourmet is a fine dining luxury events including wedding receptions, delivering catering and service of a high quality to guests. At Bassmead Manor Barns I am part of a growing team ensuring that each wedding runs as smoothly as possible to the bride and groom's requests. My role is to supervise the set up of the weddings in the days prior to the event and oversee the running of the day. As head waitress, my role is to direct the serving teams to the correct tables with the correct dishes. Working closely with the event planner, it is my job to communicate between the back of house kitchen staff and front of house, delivering the food on time and up to standard. Show less



The Savoy

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Work Experience - Events

  • Oct 2015 - Oct 2015

  The Savoy, The Strand, London The reputation of The Savoy is upheld by the precision and efficiency of it's team, both front of house and back of house. I gained a hands on experience with both while completing my work experience within the events team, helping to set up, run and supervise a range of events while ensuring the clients needs were met to the highest standards, turning moments into memories.



JW Marriott Grosvenor House London

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Work Experience - Events

  • Sep 2015 - Sep 2015

  Grosvenor House, Park Lane During my time at Grosvenor House, A JW Marriott Hotel I joined the highly successful events team, who worked together like a family, the crux of the Marriott's values and beliefs. Initially, I was in awe of the size of the events, however the smoothness in which the events for 1000+ people ran, was through great organisation and hard work from every team member. I was involved in the set up and break downs of events, banqueting, stock takes, F & B, ordering, general reports, managing of team… Show more During my time at Grosvenor House, A JW Marriott Hotel I joined the highly successful events team, who worked together like a family, the crux of the Marriott's values and beliefs. Initially, I was in awe of the size of the events, however the smoothness in which the events for 1000+ people ran, was through great organisation and hard work from every team member. I was involved in the set up and break downs of events, banqueting, stock takes, F & B, ordering, general reports, managing of team members and supervision of the events themselves. Show less



Enactus

• United States
• Non-profit Organizations
• 700 & Above Employee

• Marketing - Social Media Assistant

  • Sep 2014 - Jul 2015

  Nottingham, United Kingdom My main role with in the Enactus NTU team is a social media assistant, predominantly in charge of the Twitter account. The understanding of SEO was imperative to spread the word of Enactus, specifically Enactus NTU, in Nottingham Trent University itself, the Nottingham community and world wide. With a daily action plan to follow, tweeting content was supported by the projects and also relevant articles. Promoting Enactus NTU on social media was achieved through a variety of ways, with many… Show more My main role with in the Enactus NTU team is a social media assistant, predominantly in charge of the Twitter account. The understanding of SEO was imperative to spread the word of Enactus, specifically Enactus NTU, in Nottingham Trent University itself, the Nottingham community and world wide. With a daily action plan to follow, tweeting content was supported by the projects and also relevant articles. Promoting Enactus NTU on social media was achieved through a variety of ways, with many social media campaigns and frequent efficient posts. The marketing team itself meets on a weekly basis, ensuring updates and communication within the team. Show less



Hiphunters

• Luxury Goods & Jewelry

• Marketing y Comunicacion Internacional

  • Feb 2014 - Jul 2014

  Valencia, Spain



Ideal World Ltd

• United Kingdom
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Assistant to Buyer

  • Feb 2011 - Jul 2011