Amy Francis

Customer Engagement Advisor at UnitingCare Wesley Bowden (UCWB)
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Experience

    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Customer Engagement Advisor
      • Mar 2023 - Present

      Supporting Clients as they navigate the Aged Care Industry and helping to determine their care needs to ensure they are able to continue to live at home independently. Supporting Clients as they navigate the Aged Care Industry and helping to determine their care needs to ensure they are able to continue to live at home independently.

    • Scheduling Officer
      • Oct 2021 - Mar 2023

      Main Rostering Officer for Aged Care, Disability, Hoarding and Squalor and Mental Health Clients across Metro Adelaide. Main Rostering Officer for Aged Care, Disability, Hoarding and Squalor and Mental Health Clients across Metro Adelaide.

    • Non-profit Organizations
    • 200 - 300 Employee
    • Scheduling Assistant
      • Apr 2019 - Oct 2021

      Rostering Support Workers, Domestic Workers and Home/Garden Maintenance workers to work with Aged Care Clients across metropolitan Adelaide. Training new Scheduling Officers that come on board. Rostering Support Workers, Domestic Workers and Home/Garden Maintenance workers to work with Aged Care Clients across metropolitan Adelaide. Training new Scheduling Officers that come on board.

    • Australia
    • Utilities
    • 700 & Above Employee
    • Inbound Sales Specialist
      • Nov 2013 - Apr 2019

      Inbound Sales Consultant for the Number 1 energy retailer in Australia (at the time). Focusing on the sale of Electricity, Natural Gas, Solar and Broadband across Australia. Inbound Sales Consultant for the Number 1 energy retailer in Australia (at the time). Focusing on the sale of Electricity, Natural Gas, Solar and Broadband across Australia.

  • Northern Adelaide Supportive Care
    • Gawler, South Australia, Australia
    • Scheduling Assistant
      • Jan 2011 - Sep 2013

      Initially hired as the Receptionist, I quickly moved up to working in the Rostering/Scheduling team. The role involved rostering Support Workers and Domestic Workers to work with Aged and Disabled Clients in the Adelaide Metropolitan Area (focusing in the Northern Suburbs). Initially hired as the Receptionist, I quickly moved up to working in the Rostering/Scheduling team. The role involved rostering Support Workers and Domestic Workers to work with Aged and Disabled Clients in the Adelaide Metropolitan Area (focusing in the Northern Suburbs).

Education

  • Trinity College South Australia
    High School Diploma
    2003 - 2006

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