Amy Francis
Customer Engagement Advisor at UnitingCare Wesley Bowden (UCWB)- Claim this Profile
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Bio
Experience
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UnitingCare Wesley Bowden (UCWB)
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Customer Engagement Advisor
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Mar 2023 - Present
Supporting Clients as they navigate the Aged Care Industry and helping to determine their care needs to ensure they are able to continue to live at home independently. Supporting Clients as they navigate the Aged Care Industry and helping to determine their care needs to ensure they are able to continue to live at home independently.
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Scheduling Officer
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Oct 2021 - Mar 2023
Main Rostering Officer for Aged Care, Disability, Hoarding and Squalor and Mental Health Clients across Metro Adelaide. Main Rostering Officer for Aged Care, Disability, Hoarding and Squalor and Mental Health Clients across Metro Adelaide.
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Helping Hand Aged Care
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Non-profit Organizations
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200 - 300 Employee
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Scheduling Assistant
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Apr 2019 - Oct 2021
Rostering Support Workers, Domestic Workers and Home/Garden Maintenance workers to work with Aged Care Clients across metropolitan Adelaide. Training new Scheduling Officers that come on board. Rostering Support Workers, Domestic Workers and Home/Garden Maintenance workers to work with Aged Care Clients across metropolitan Adelaide. Training new Scheduling Officers that come on board.
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Origin Energy
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Australia
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Utilities
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700 & Above Employee
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Inbound Sales Specialist
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Nov 2013 - Apr 2019
Inbound Sales Consultant for the Number 1 energy retailer in Australia (at the time). Focusing on the sale of Electricity, Natural Gas, Solar and Broadband across Australia. Inbound Sales Consultant for the Number 1 energy retailer in Australia (at the time). Focusing on the sale of Electricity, Natural Gas, Solar and Broadband across Australia.
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Northern Adelaide Supportive Care
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Gawler, South Australia, Australia
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Scheduling Assistant
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Jan 2011 - Sep 2013
Initially hired as the Receptionist, I quickly moved up to working in the Rostering/Scheduling team. The role involved rostering Support Workers and Domestic Workers to work with Aged and Disabled Clients in the Adelaide Metropolitan Area (focusing in the Northern Suburbs). Initially hired as the Receptionist, I quickly moved up to working in the Rostering/Scheduling team. The role involved rostering Support Workers and Domestic Workers to work with Aged and Disabled Clients in the Adelaide Metropolitan Area (focusing in the Northern Suburbs).
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Education
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Trinity College South Australia
High School Diploma