Loan Administrator | Multifamily Lending

• Feb 2022 - Present

Listing Manager | Transaction Coordinator | Real Estate Agent

• Sep 2017 - Aug 2020

*Under Judy Richardson, Lisa Lyford, and Nick Sadek -Managed purchase contracts from agreement to close -Managed marketing projects including newsletters, websites, presentations, social media, and more -Audited contract documentation for compliance with California real estate law and the brokerage's contract file requirements -Led twice-weekly meetings to provide recommendations and discuss project progress, operational issues, administrative needs, contracts, upcoming events and more -Created, implemented, analyzed, and streamlined processes and procedures -Trained and supervised support staff to complete procedural checklists and market properties -Managed the project management system by ensuring the tracking boards and calendars were current and accurate -Researched property information then uploaded to the Multiple Listing Service and other listing websites -Proofed and formatted informational and procedural forms -Corresponded via phone, text, email, and in person with clients, management, and anyone necessary to complete the responsibilities listed above

Account Administrator

• Dec 2014 - Dec 2016

-Managed a portfolio of accounts (multifamily buildings ranging from 5-400 units) -Designed and published marketing materials -Created internal instruction manuals for utility bill calculations -Performed market research to determine potential clients on Oahu, Maui, and the Big Island -Assisted in sales on Oahu, Maui, and the Big Island -Authored two articles on the benefits of utility submetering, which were published in building magazines -Performed customer service and collection coorespondence -Organized equipment inventory -Calculated utility bills using exported submeter data and utility rates -Troubleshot low voltage submeters -Performed utility submeter readings

Administrative Assistant

• 2013 - 2014

-Analyzed patient medical and psychiatric history, then summarized for reports sent to the VA -Summarized psychological counseling sessions from the doctor's notes for reports sent to the VA -Designed patient intake forms for use -Greeted patients as the first point of contact in the office -Scheduled patient appointments by phone or in-person -Printed and organized psychological testing packets -Maintained patient files -Managed business coorespondence -Analyzed patient medical and psychiatric history, then summarized for reports sent to the VA -Summarized psychological counseling sessions from the doctor's notes for reports sent to the VA -Designed patient intake forms for use -Greeted patients as the first point of contact in the office -Scheduled patient appointments by phone or in-person -Printed and organized psychological testing packets -Maintained patient files -Managed business coorespondence