Experience

Gardening Know How

• United States
• Online Media
• 1 - 100 Employee

• Digital Community Manager

  • Sep 2021 - Present



Dayton Nurseries, Inc.

• Office Administrator

  • May 1998 - Sep 2021

  Manage office operations including point of sale system, inventory control, purchasing, accounts receivable, invoices and customer statements. Trained staff on point of sale system as well as office policies and procedures. Composed word processing documents, retail signage, customer correspondence, forms, and spreadsheets. Responsible for annual product catalog, seasonal newsletters and direct mail campaigns and newspaper advertisements. Produced dynamic Power Point presentations for meetings and events. Provided customer support and directed incoming calls from customers and vendors. Planned and executed all special events including seasonal seminars and festivals. * Designed and maintain company website as well as online plant encyclopedia developed to improve customer service * Created very successful Garden Club and Rewards Program that increased customer database by 350% * Instituted first point of sale system for company that improved office operations, enhanced customer service and increased efficiency. Show less



Wolf Creek Gardens, Inc

• ADMINISTRATOR/CO-OWNER

  • Jan 2003 - Mar 2013

  Administered day-to-day operations for small mail order company including order processing, incoming calls, customer support, accounting and tax document preparation. Packaged and shipped customer orders. Managed website and inventory. * Developed mail order company to increase retail store revenues * Posted Google Ad Words to generate web traffic Administered day-to-day operations for small mail order company including order processing, incoming calls, customer support, accounting and tax document preparation. Packaged and shipped customer orders. Managed website and inventory. * Developed mail order company to increase retail store revenues * Posted Google Ad Words to generate web traffic