Amy Doman
Facility Reimbursement Officer at Delaware Valley Veterans Home- Claim this Profile
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Bio
Credentials
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Veterans Service Officer
Department of Veterans and Military AffairsSep, 2016- Nov, 2024 -
Fine Jewelry Product Expert
-Sep, 2015- Nov, 2024
Experience
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Delaware Valley Veterans Home
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Facility Reimbursement Officer
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Dec 2019 - Present
Investigate and determine clients' eligibility for various health care benefits and direct and control the assessment, billing and collection of funds from a variety of financial resources for the reimbursement of costs for the clients' health care and maintenance. Work is characterized by a high turnover rate in client admissions and discharges, or outpatient treatments, or a high number (approximately 100 or more) monthly reassessments conducted at Delaware Valley Veterans Home; and by the variety and diversity of health care financial resources and complexity of accounts billed, such as Medicare, Medicaid, Blue Cross/Blue Shield, veterans' benefits, social security, railroad retirement, private insurances, and/or liable relatives or counties. Review admission/discharge, or outpatient treatment data; assess maintenance costs based on the appropriate level of clients' care and gathering information from county assistance offices, Social Security Offices, banks, other state agencies, client guardians, legally liable relatives or from the client, and determining the clients' financial resources and health care benefits. Bill the appropriate health care benefit resources; collecting and depositing funds collected into proper state and federal accounts; Notify the Department's Comptroller's Office of such deposits; and inform appropriate authorities of uncollectible client health care and maintenance accounts. Anticipate client health care and maintenance costs for facility budgetary projects and records are reviewed through federal and state audits. Supervise clerical and technical reimbursement office staff and sometimes supervise admission/discharge and data processing staff. Show less
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Facility Reimbursement Technician
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Jun 2016 - Dec 2019
Contact residents or their legally liable party to assess income and assets in order to compute monthly maintenance fees.Investigate excessive or unusual expenses and questionable circumstances relating to income, assets, or liabilities.Compute interim assessments maintenance fees as changes occur in monthly income or changes in legally acceptable obligations.Complete Medicaid applications for nursing care and admissions and determine eligibility.Apply for VA pensions and other benefits for admitted veterans by preparing the appropriate forms, communicating with issuing authority, and following-up on the status of the application. Show less
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Reedman Toll
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Motor Vehicle Manufacturing
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100 - 200 Employee
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BDC Clerk
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May 2017 - Oct 2020
Responsible for handling all incoming phone calls and internet leads, as well as scheduling and confirming service appointments. Utilize organizational software system to access information. Answer incoming phone calls Respond to inbound internet leads by phone and email Periodically contact owner base to ensure satisfaction Generate business through prospecting and proper follow-up Check and delete duplicate leads Responsible for handling all incoming phone calls and internet leads, as well as scheduling and confirming service appointments. Utilize organizational software system to access information. Answer incoming phone calls Respond to inbound internet leads by phone and email Periodically contact owner base to ensure satisfaction Generate business through prospecting and proper follow-up Check and delete duplicate leads
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Hand & Stone Massage and Facial Spa
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Spa Sales Associate
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Sep 2017 - Dec 2017
Greeting and checking in/out customers to perform excellent customer service and connect with each client via phone and in spa. Effectively educating/selling clients on spa memberships, gift cards, and future appointments. Supporting therapist needs to ensure smooth operations. Schedule/Confirm appointments and balance the daily appointment book. Computer data entry via Millennium Spa System and other basic software. Greeting and checking in/out customers to perform excellent customer service and connect with each client via phone and in spa. Effectively educating/selling clients on spa memberships, gift cards, and future appointments. Supporting therapist needs to ensure smooth operations. Schedule/Confirm appointments and balance the daily appointment book. Computer data entry via Millennium Spa System and other basic software.
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JCPenney
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United States
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Retail
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700 & Above Employee
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Product Expert and Relief Manager
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Oct 2013 - May 2017
As a product expert and relief manager at JCPenney I help to lead a team of 75+ associates in a big box department store environment. My duties include but are not limited to; handling all aspects of customer service, engaging and leading multiple diverse teams to meet and exceed corporate standards and metrics, planning and execution of visual merchandise standards, and de-escalation of both customer services issues and employee relations to resolve conflicts. • Key holder responsible for evening cash room activities including receipt and securing of all the days cash receipts, and transmittal of all final sales information to the corporate data center. • Investigate and overcome all customer service issues, including issues in the chain of delivery for the Omni channel program at JCPenney. • Driving in store sales and productivity through leadership and coaching. • Engaging a team of associates to exceed metrics for customer service, credit acquisition, and online sales activities, leading to increased profit margins and an increase to the stores conversion rate. My team rates in the top 5% in regards to customer service, and credit acquisition. • Worked with various department managers to develop a plan to increase cross shopping opportunities that lead to an overall increase in sales versus prior year for our location. Show less
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Tate & Kirlin, Associates Inc
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United States
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Financial Services
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1 - 100 Employee
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LiveVox Administrator/Client Care Associate
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May 2004 - Jun 2016
As Livevox Administrator/Client Care Associate at Tate & Kirlin I handle client inventory and services. My duties include but are not limited to; Daily strategic planning and implementation of data entry of client inventory to ensure that it meets the criteria for the liveox dialer systems, while also processing data from the previous days results., creation and dissemination of reports, monitoring client service emails and responding to client specific requests, coaching and mentoring a staff of agents. I am experienced in running Noble, Global and Cubs systems. • Created a priority classification system for routing all inbound calls, increasing efficiency and reducing agent downtime. • Conduct random audits to reduce issues with account management. • Ensuring that that all processes meet both legal and internal compliance standards. • Took the initiative to change agent strategy resulting in an increase of nearly 200% in closing calls leading to increased profits. • Created a calendar system to reduce a negative experience an account was having with various departments, followed up to reduce issues and fostered a positive relationship with the client who decided to maintain our services after my intervention. Show less
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Medical Assistant
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Jan 2004 - Jan 2004
Worked six weeks for Internship. Phone Operator. Performed EKG's on patients. Called in prescriptions for patients. Took patients to their room and assisted the doctor by taking weight, blood pressure, verifying any changes in medical history and noting issues currently having. Gave Injections and had draw blood when necessary. File away any charts needed to be put away or pull charts for current day. Worked six weeks for Internship. Phone Operator. Performed EKG's on patients. Called in prescriptions for patients. Took patients to their room and assisted the doctor by taking weight, blood pressure, verifying any changes in medical history and noting issues currently having. Gave Injections and had draw blood when necessary. File away any charts needed to be put away or pull charts for current day.
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Education
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2003 - 2004
Medical Assistant, Medical Assistant -
1989 - 1991
Saint Michael's Business School
GED, Business
Community
