Experience

Strongroom Bar

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Events Manager

  • Jan 2016 - Present

  Passionate about events, I moved from running live music events as a hobby into making it my career. The changing world of live music and events means I am always learning, which I love! I started my professional life in the Telecoms & IT industry, most recently specialising in Project Panagement, Customer Experience & Business Improvement, having worked with the BBC and Post Office, and I found the skills I gained in this world invaluable. Passionate about events, I moved from running live music events as a hobby into making it my career. The changing world of live music and events means I am always learning, which I love! I started my professional life in the Telecoms & IT industry, most recently specialising in Project Panagement, Customer Experience & Business Improvement, having worked with the BBC and Post Office, and I found the skills I gained in this world invaluable.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Business Improvement Manager & CSI RPO

  • Jan 2012 - Jan 2016

  Through production and analysis of management information, I identify and manage implementation of initiatives to drive cost reductions, productivity improvements, service improvements, standardisation and automation across the business.Currently aligned to Post Office and the Private Sector s the CSI lead.

• Asset & Configuration Analyst (BBC Contract)

  • Apr 2010 - Feb 2012

  • Leader of Fleet Refresh project from Billing perspective• Responsibilty for the administration of the customers' IT assets• Updating and maintanance of the asset database• Assurance of the accuracy of billing data• Support and assistance for the customer in queries regarding the ownership and charging of assets • Accurate reporting



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Specialist - International Billing

  • Jul 2009 - May 2010

  • Key contact for Premium Rated Service billing project in France, communicating in both French and English• Data validation and cross analysis between various systems • MS Excel files - data creation, update and remove including formulae work• MS Access data - Query creation/running and data table load update and extract (including some SQL maintenance & updating of scripts)• Bill creation, QA and distribution• Data validation - production of data load files to billing systems and checking integrity of content• Query resolution - Query checks to assure accuracy of system level contents. Report writing in MS Access for distribution to assist other business areas with general billing data enquiries and client bespoke requests• Enhancing, creating additional functionality where necessary to support new features• Documentation flow ownership and publication internally and to clients where appropriate



Aiimi

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Incentive Analyst (Barclays Contract)

  • Feb 2008 - Jul 2009

  • Identifying root causes by looking at issues within Callidus Truecomp incentive calculation system• Providing analysis of root causes showing participants affected and suggested fixes• Calculating and implementing tactical fixes for one-off issues• Calculating tactical payments for participants who the business feel should be compensated differently to the main population• Statistical analysis – providing the business with an overall weekly and historical view of caseload, and key issues• Data reconciliation between systems to maintain data integrity• Data validation – making sure that the bespoke calculations are calculating incentives as per the plans



Cable & Wireless

• Billing Analyst

  • May 2007 - Feb 2008

  • Billing management for key LLU clients • Billing customer liaison for key client retail billing • Transformation of process/systems to ensure accurate and efficient billing • Transition of LLU billing from temporary team to permanent staff

• Collections Co-Ordinator

  • Feb 2006 - May 2007

  • Maintaining database of customers with overdue debt • Managing all communications with customers regarding collection of overdue debt • Arranging for the services of persistent non-payers to be disconnected in order to facilitate passing them to a debt collection agency. • Producing weekly analysis and reports for the Executive Meeting Group • Liaising with Marketing, Customer Operations, Legal to ensure that all communications were accurate and timely

• Customer Operations Supervisor

  • Jul 2005 - Feb 2006

  • Managing a team of 20 people, including monitoring the performance and updating members with their performance and achievements • Providing information and assistance to the entire contact centre • Liaising between the call centre and other parts of the business such as the order provisioning team