Experience

Empire Insurance Group, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2021 - Present



Intereum

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Customer Service

  • Jul 2016 - Mar 2020

  * Provided timely assistance and support for incoming queries and issues related to clients office furniture by applying strong customer service and interpersonal skills. * Over saw scheduling of day to day tasks for 8-10 full time Service Technicians spanning across twelve Medtronic campuses. * Coordinated pulling, delivering, and installation of furniture from Medtronic inventory utilizing AIM computer software. * Facilitated all L1 moves within the Twin Cities Medtronic campuses. * Worked closely with the Medtronic CAD department to update employee locations as well as to update changes to furniture configurations. Show less



Buchkosky Jewelers

• Roseville, Minnesota

• Sales Manager

  • Oct 1992 - Mar 2020

  * Motivated and managed a team of ten plus sales associates. * Identified, hired, and trained sales staff. * Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. * Formulated pricing standards on merchandise to attain the highest percent of profitability. * Developed long-term customer partnerships that increased sales. * Maintained industry knowledge through continuing education. * Created monthly schedule for ten plus associates to ensure maximum floor coverage. * Worked with clients to custom design jewelry as well as made recommendations of repairs needed on existing jewelry. * Processed new inventory and entered into the computer data base. * Conducted bi-annual audits of inventory and made changes as needed. * Attended trade shows with intent to purchase new inventory and attend seminars. Show less