Experience

RAMSIDE ESTATES LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Conference and Events Manager at Hardwick Hall Hotel

  • May 2019 - Present



Hardwick Hall Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Conference and Events Manager

  • Apr 2019 - Present



Lakeside Hotel & Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Business Development Manager

  • Aug 2017 - Present

• Sales Executive

  • Dec 2016 - Present



Principal Hotel Company

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Graduate Manager

  • Jul 2015 - Present



The Derby Conference Centre

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Placement Student

  • Jun 2013 - Jun 2014

  Events and Conferencing Assistant • Developed administrative skills such as telephone etiquette, written and oral communication skills, knowledge of filing and updating records • Managing enquiries and bookings which established sales skills and customer communication. • Organisation of Christmas party nights, managing over 1500 covers: forming organisation skills, problem solving situations and attention to detail • Complete project management of charity fundraiser event, raising over £1000 for charity– skills including budget control, time management and teamwork skills. • Use of information systems to monitor bookings and use for revenue analytical purposes. Operations Assistant • Duty manager role – gaining leadership and interpersonal skills. Adopting theories such as lean management. • Assessing stock control and staff management. General overseeing of day to day activities developing skills in decision making. • Enhancing customer interaction and communication skills. • Reception work including taking enquiries and front of house operations. Show less



Macdonald Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• F&B Assistant

  • Aug 2008 - Jun 2013

  Gisborough Hall Hotel, North Yorkshire • Accomplished in a range of levels in the operation of the restaurant – host a restaurant of 100+ covers, station waiter, silver service, abundant knowledge base of wine and food. • Follow Macdonald Hotels Core Standard and achieved Commitment to Excellence Scheme, which enhanced customer interaction • Trained in Health and Safety and Discrimination Against Disability • Trained to a high level on the till, and awareness of money handling • Completed NVQ Level One in Catering Assistance • Enhanced ability to handle fast moving and stressful working environments effectively. • Working with discerning customers demonstrates a flexible approach and always aim to exceed customer expectations. Show less