Experience

LANCASTER COUNTY PRISON

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Correctional Officer

  • Dec 2021 - Present



Hands Across the Street

• Department Supervisor

  • Sep 2019 - Oct 2021

  assisted with running a children's program. We provided free lunches as well as groceries to underprivileged children and their families. we also had fun activities for the kids in the community to do. I also assisted with the day to day needs involved with running the homeless shelter include intakes, dismissals, paperwork, vochures, one on one's and so much more.

• Department Supervisor

  • Sep 2019 - Oct 2021

  assisted with running a children's program. We provided free lunches as well as groceries to underprivileged children and their families. we also had fun activities for the kids in the community to do. I also assisted with the day to day needs involved with running the homeless shelter include intakes, dismissals, paperwork, vochures, one on one's and so much more.



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Customer Care Advocate

  • Mar 2018 - Sep 2019

  I was a customer advocate so I worked with customers to help them understand plan benefits as well as helped with getting needed services approved. I was a customer advocate so I worked with customers to help them understand plan benefits as well as helped with getting needed services approved.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Escalation Manager

  • Nov 2013 - Mar 2018

  started out in customer service and quickly advances to the escalations team. I then became am escalations manager and took calls from customers who were upset about anything Amazon related. I was then chosen to be on a small team of managers who started and ran the claims department for claims related to Amazon delivery drivers causing property damage to a customer personal property while making a delivery. started out in customer service and quickly advances to the escalations team. I then became am escalations manager and took calls from customers who were upset about anything Amazon related. I was then chosen to be on a small team of managers who started and ran the claims department for claims related to Amazon delivery drivers causing property damage to a customer personal property while making a delivery.