Experience

Clark College

• United States
• Higher Education
• 700 & Above Employee

• Fulltime Student

  • Dec 2021 - Present



Website AI

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2021 - Nov 2021

  Assist callers with registering with the Texas Public Health Vaccine scheduler following a script. Enter caller data using Salesforce. Assist callers with Vaccine location related info using the vaccine.org website. Use appropriate responses via pre loaded database in salesforce. Use proper telephone etiquette with all calls. Assist callers with registering with the Texas Public Health Vaccine scheduler following a script. Enter caller data using Salesforce. Assist callers with Vaccine location related info using the vaccine.org website. Use appropriate responses via pre loaded database in salesforce. Use proper telephone etiquette with all calls.



MMC Group LP

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Customer Service Representative

  • May 2021 - Jul 2021

  In a home office, call center environment, answer incoming calls regarding where to get the Covid-19 vaccine. Using AWS, CRM, and Genesys platforms follow call flow scripts and prepared responses to answer inquiries from the public. Text locations or provide information over the phone. In a home office, call center environment, answer incoming calls regarding where to get the Covid-19 vaccine. Using AWS, CRM, and Genesys platforms follow call flow scripts and prepared responses to answer inquiries from the public. Text locations or provide information over the phone.



Catholic Community Services

• United States
• Non-profit Organizations
• 700 & Above Employee

• Home Health Care Aide

  • Aug 2019 - Jul 2021

  To help those who are unable to help themselves fully, So that they may remain at home. Help with daily tasks with ambulation, bathing, personal care, dressing, shopping, medication reminders, making appointments, meal prep, cooking, general housekeeping and companionship. To help those who are unable to help themselves fully, So that they may remain at home. Help with daily tasks with ambulation, bathing, personal care, dressing, shopping, medication reminders, making appointments, meal prep, cooking, general housekeeping and companionship.



Beyondsoft

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Test Operater

  • Oct 2017 - Aug 2019

  Responsible for testing various products on standard and prototype test equipment. Follow specific testing guidelines and processes and to analyze test results with predetermined parameters. Collect and report data using specific spreadsheets and applicable databases. Essential Duties and Responsibilities Able to multi-task as testing needs demand. Run test scripts according to specific guidelines and procedures via test PC’s. Observe behavior & compare test results with predetermined parameters. Collect and report test data using predetermined spreadsheets and applicable databases. Maintain department logs, records, metrics, and procedures. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Pharmacy Assistant

  • Nov 2016 - Aug 2019

  Pharmacy Assistants cooperate with Technicians and are supervised by Pharmacists. These employees are responsible for handing out medicines, maintaining stocks, delivering products to customers, selling over the counter medicines, packing and labeling items, and making sure that safety requirements are respected. Essential skills for the job are pharmacology knowledge, customer service orientation, attention to details, good math skills, and computer literacy.

• Self Check out Host

  • Apr 2016 - Apr 2017

  Assisted customers in completing their transactions using Self Checkout system.Displayed positive and caring attitude toward all customers in assisting them in their purchasing merchandise. Cleaned POS machines and cleared any debris left on scales. Troubleshoot POS systems when needed.



Horizon Bank

• Burlington WA

• Teller

  • Apr 2006 - Sep 2006

  Accurately handled money and utilized proper procedures while assisting customers. Precisely and quickly enter customers' transactions into computers to record transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at end of shifts. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Completed required teller training course. Accurately handled money and utilized proper procedures while assisting customers. Precisely and quickly enter customers' transactions into computers to record transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at end of shifts. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Completed required teller training course.



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager of One Hour Photo

  • Apr 2005 - Apr 2006

  Responsible for 7 associate schedules, calculate daily weekly and monthly sales. Prevent shrinkage. Provide excellent customer service. Created prints according to customer specifications and laboratory protocols. I prepared negatives and prints for customers. I exchanged printer cartridges as needed and cleaned printer machines once a month

• Associate, Department Manager Lead

  • Mar 2003 - Apr 2005

  Greeted customers with a friendly attitude, answered phones, helped keep area clean and helped manager with inventory and also acted as Department manager in his absence. Responsible for a 5 line phone system, pleasantly answered any questions customers may have, located any merchandise within the store. I assisted customers within the fitting rooms. Used hand held computer systems for price changes and merchandise displays.



Bath and Body Works

• Burlington WA

• Sales Associate

  • Nov 2002 - Mar 2003

  Warmly greeted and welcomed customers to store, answering various questions or concerns about features and benefits of all products. Duties included arranging product displays and managing cash register. Warmly greeted and welcomed customers to store, answering various questions or concerns about features and benefits of all products. Duties included arranging product displays and managing cash register.