Amy Browning
Retail Sales Manager at Swann Communications- Claim this Profile
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Bio
Chris Teasdale
Amy was the pharma key account coordinator whilst I worked at Alcon between 2012 and 2014. I was the pharma business unit BPA and we regularly worked together. Amy is a very proactive, honest and I have to say fun character who brought a fundamental gear change in how we worked with customers. By closely monitoring Alcon stock levels and matching these with customer orders Amy really improved Alcon’s surety of supply to customers. The pharma team knew that Amy would go that extra mile to push through an order. I think what helped Amy to deliver so well in her role was her good communication skills, for example: monitoring parallel traded products and talking to customers about these; handling stock builds and letting customers know exactly what the procedure would be; and being an active participant in monthly customer reviews. On top of her high standard of work what really impressed me was that Amy was really keen to learn, be that new Excel skills, business processes, customer strategies or improved product knowledge. Furthermore Amy actively sought feedback, which let’s be honest very few people actually do.
Chris Teasdale
Amy was the pharma key account coordinator whilst I worked at Alcon between 2012 and 2014. I was the pharma business unit BPA and we regularly worked together. Amy is a very proactive, honest and I have to say fun character who brought a fundamental gear change in how we worked with customers. By closely monitoring Alcon stock levels and matching these with customer orders Amy really improved Alcon’s surety of supply to customers. The pharma team knew that Amy would go that extra mile to push through an order. I think what helped Amy to deliver so well in her role was her good communication skills, for example: monitoring parallel traded products and talking to customers about these; handling stock builds and letting customers know exactly what the procedure would be; and being an active participant in monthly customer reviews. On top of her high standard of work what really impressed me was that Amy was really keen to learn, be that new Excel skills, business processes, customer strategies or improved product knowledge. Furthermore Amy actively sought feedback, which let’s be honest very few people actually do.
Chris Teasdale
Amy was the pharma key account coordinator whilst I worked at Alcon between 2012 and 2014. I was the pharma business unit BPA and we regularly worked together. Amy is a very proactive, honest and I have to say fun character who brought a fundamental gear change in how we worked with customers. By closely monitoring Alcon stock levels and matching these with customer orders Amy really improved Alcon’s surety of supply to customers. The pharma team knew that Amy would go that extra mile to push through an order. I think what helped Amy to deliver so well in her role was her good communication skills, for example: monitoring parallel traded products and talking to customers about these; handling stock builds and letting customers know exactly what the procedure would be; and being an active participant in monthly customer reviews. On top of her high standard of work what really impressed me was that Amy was really keen to learn, be that new Excel skills, business processes, customer strategies or improved product knowledge. Furthermore Amy actively sought feedback, which let’s be honest very few people actually do.
Chris Teasdale
Amy was the pharma key account coordinator whilst I worked at Alcon between 2012 and 2014. I was the pharma business unit BPA and we regularly worked together. Amy is a very proactive, honest and I have to say fun character who brought a fundamental gear change in how we worked with customers. By closely monitoring Alcon stock levels and matching these with customer orders Amy really improved Alcon’s surety of supply to customers. The pharma team knew that Amy would go that extra mile to push through an order. I think what helped Amy to deliver so well in her role was her good communication skills, for example: monitoring parallel traded products and talking to customers about these; handling stock builds and letting customers know exactly what the procedure would be; and being an active participant in monthly customer reviews. On top of her high standard of work what really impressed me was that Amy was really keen to learn, be that new Excel skills, business processes, customer strategies or improved product knowledge. Furthermore Amy actively sought feedback, which let’s be honest very few people actually do.
Experience
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Swann Communications
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Australia
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Retail Sales Manager
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Oct 2022 - Present
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Exertis
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Account Manager Costco & Rymans
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Apr 2021 - Oct 2022
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JAE Europe
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Logistics Executive
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Oct 2018 - Mar 2021
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Retail Account Manager Argos
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Apr 2017 - Oct 2018
• Develop new business within my customer• Develop an in-depth knowledge of my customer and the profit opportunities• Work with other Retail Account Managers to ensure my products sets are built into their sales opportunities• Work closely with the Product Managers and Vendors feeding back retail requirements and driving demand• Reviewing target accounts and opening lines of communication• Reviewing on a monthly basis previous month’s performance• Create and execute agreed action plans.• Create and update price lists • Review credit limits• Achieve company targets and objectives• Review and manage stock holding within my category• Develop and execute against agreed action plans• Regular customer visits with clear objectives• Ensure high levels of customer satisfaction and complaint resolution
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Terumo Medical Corporation
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Consignment Support Manager - SAP Key User
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May 2015 - Apr 2017
SAP Key User•To travel to Brussels once a quarter to learn up and coming system updates, new projects and carry out regression testing•To Provide implementation, integration and consulting of new SAP Applications •Conducting and creating official application documentation •Perform interface training to end users •To own and manage specific projects such as implementing EDI•To raise IT System related tickets online and follow the process through to gain a solution for the end userConsignment Support Manager • To process monthly stock checks• To set up consignment stock contracts• To process returns• To manage allocated products • To process orders• To manage, communicate and resolve issues regarding stock availability, custom made products and logistics issues• To Identify and discuss potential contractual issues • To use TOROX system where needed to support the sales teams• To ensure that all pricing is received from Sales and uploaded onto SAP • To produce a detailed monthly report identifying key issues, opportunities and improvements•To gain a knowledge of product range and services•To visit customers and support sales where necessary•To be involved as necessary with AGM’S and relevant congresses
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Pharma Key Account Co-Ordinator
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Sep 2013 - Jan 2015
A challenging role managing every requirement of 2 wholesalers and many National and Regional Accounts order to invoice. Also dealing with intercompany orders and internal sample requestsMy main responsibilities are • Ensuring all EDI orders are received correctly, processed accurately and delivered on time• Liaising with the wholesalers on a daily basis to understand their demands and requirements• Answering any technical query related to EDI ordering• Raising credits and debits • Raising cases and investigating any non-compliances• Managing multiple product allocations• Placing monthly sample orders for surgical reps – ensuring they meet our sample procedure• Processing quick turnaround animal health intercompany orders• Checking stock availability and managing stock position within the production team• Attending monthly meeting with the wholesalers to align our business plans for the following month
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Business Development Manager’s Helpdesk
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Jun 2013 - Sep 2013
A demanding position receiving calls from BDMS on the road and supporting them with any queries they have duties include:• Completing credits and debits• Raising cases to investigate into logistical queries• Creating patient registration reports• Producing price lists• Running monthly reports• Answering any queries from the BDM’S• Placing large stock/sample orders
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Visioncare National Account Manager
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Jan 2013 - Jun 2013
A high pressured position processing orders of large values and account managing the largest established customers. The role includes:• Liaising with high profile customers• Conference calls and meetings • Processing high value EDI orders in the SAP Back office interface• Running daily/monthly reports in SAP• Liaising with the business account managers• Creating delivery notes and working closely with the logistics department
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CIBA Vision
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Medical Equipment Manufacturing
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700 & Above Employee
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Customer Service Representative
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Jan 2012 - Dec 2012
A fast paced time orientated position order processing in a call center environment. My daily tasks consisted of:• Receiving approximately 150 calls a day• Processing customer orders onto SAP • Emailing business development managers with accounts requests• Raising non compliances for orders that haven’t been received • Processing faxes A fast paced time orientated position order processing in a call center environment. My daily tasks consisted of:• Receiving approximately 150 calls a day• Processing customer orders onto SAP • Emailing business development managers with accounts requests• Raising non compliances for orders that haven’t been received • Processing faxes
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Mobile phone specialist
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May 2010 - Dec 2010
Offering advice and tailoring solutions to meet the needs of a variety of customers within a busy sales environment. • Setting up mobile phone contracts• Selling mobile phones• Setting up the stores point of sale displays• Offering information to customers on the set up/operation of handsets Offering advice and tailoring solutions to meet the needs of a variety of customers within a busy sales environment. • Setting up mobile phone contracts• Selling mobile phones• Setting up the stores point of sale displays• Offering information to customers on the set up/operation of handsets
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Education
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2008 - 2010
Farnborough College of Technology
National Diploma, Performing Arts -
2003 - 2008
frogmore community college
9 GCSE'S A-C, Dance, Drama, Art, Graphics,science,maths,english
Community
