Technical Support Specialist

• Aug 2022 - Dec 2022

Provided Tier 1 technical support on multiple platforms such as application-based software, general computer software and hardware for the Anytime Fitness and Waxing The City Franchises. Researched and resolved issues daily. Added, deleted, or modified email accounts on Microsoft Outlook. Escalated issues to the proper team when necessary and followed up on any escalated issues within a timely manner. Documented all calls and tickets using ConnectWise Manage and Jira. Maintained great customer… Show more Provided Tier 1 technical support on multiple platforms such as application-based software, general computer software and hardware for the Anytime Fitness and Waxing The City Franchises. Researched and resolved issues daily. Added, deleted, or modified email accounts on Microsoft Outlook. Escalated issues to the proper team when necessary and followed up on any escalated issues within a timely manner. Documented all calls and tickets using ConnectWise Manage and Jira. Maintained great customer service even during stressful situations and scored regularly high on QA calls. Show less Provided Tier 1 technical support on multiple platforms such as application-based software, general computer software and hardware for the Anytime Fitness and Waxing The City Franchises. Researched and resolved issues daily. Added, deleted, or modified email accounts on Microsoft Outlook. Escalated issues to the proper team when necessary and followed up on any escalated issues within a timely manner. Documented all calls and tickets using ConnectWise Manage and Jira. Maintained great customer… Show more Provided Tier 1 technical support on multiple platforms such as application-based software, general computer software and hardware for the Anytime Fitness and Waxing The City Franchises. Researched and resolved issues daily. Added, deleted, or modified email accounts on Microsoft Outlook. Escalated issues to the proper team when necessary and followed up on any escalated issues within a timely manner. Documented all calls and tickets using ConnectWise Manage and Jira. Maintained great customer service even during stressful situations and scored regularly high on QA calls. Show less

Business Owner & Partner

• Mar 2020 - Jul 2021

Helped build a new tea business from the ground up: Researched competitors, wrote a business plan, and created websites and social media pages. Responded to all incoming emails and social media comments and questions. Attended tea classes to provide customers with a better understanding of our tea. Formed relationships with other tea owners by attending the World Tea Expo. Helped build a new tea business from the ground up: Researched competitors, wrote a business plan, and created websites and social media pages. Responded to all incoming emails and social media comments and questions. Attended tea classes to provide customers with a better understanding of our tea. Formed relationships with other tea owners by attending the World Tea Expo.

Police Officer Recruit

• Jan 2020 - Mar 2020

Attended Mercer County Police Academy Attended Mercer County Police Academy

Legislative Aide for Assemblywoman Nancy Munoz

• Apr 2018 - Jan 2020

Prepared legislative documents for committee hearings, voting sessions and meeting requests. Conducted research for potential bills and assisted the Public Relations office for press releases. Personal/work scheduler for the Assemblywoman. Responded and documented constituent requests. Attend various events in relations to NJ State Legislature and local events. Assisted the Chief of Staff and Assemblywoman regarding social media. Prepared legislative documents for committee hearings, voting sessions and meeting requests. Conducted research for potential bills and assisted the Public Relations office for press releases. Personal/work scheduler for the Assemblywoman. Responded and documented constituent requests. Attend various events in relations to NJ State Legislature and local events. Assisted the Chief of Staff and Assemblywoman regarding social media.

Assistant Store Manager

• Sep 2017 - Dec 2017

Assisted Head Store Manager with various tasks including advertising, marketing, completing and creating forms, meetings and training. Assisted Head Store Manager with various tasks including advertising, marketing, completing and creating forms, meetings and training.

BOPUIS

• Apr 2017 - Dec 2017

BOPUIS means "Buy Online. Pick Up in Store" Job Requirements: - Manage all online orders - Record every detail about each order on Genesis - Call vendors and customers for updates - Assist managers on assigning and coordinating deliveries - Clear out awaiting inventory orders BOPUIS means "Buy Online. Pick Up in Store" Job Requirements: - Manage all online orders - Record every detail about each order on Genesis - Call vendors and customers for updates - Assist managers on assigning and coordinating deliveries - Clear out awaiting inventory orders

Athlete

• Jan 2011 - Jan 2017

Qualified December 2010 Assistant Coach for the Rifle Team 2013 - 2014; Head Coach 2014-2016 Traveled to various countries: Guatemala, El Salvador, Mexico, Great Britain, Dominican Republic and Canada Qualified and Competed in the 2011 and 2015 Pan American Games finishing 6th in Smallbore and 4th in Air Rifle respectively Qualified December 2010 Assistant Coach for the Rifle Team 2013 - 2014; Head Coach 2014-2016 Traveled to various countries: Guatemala, El Salvador, Mexico, Great Britain, Dominican Republic and Canada Qualified and Competed in the 2011 and 2015 Pan American Games finishing 6th in Smallbore and 4th in Air Rifle respectively

Assistant Store Manager

• Aug 2012 - Aug 2013