Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Sales Support Consultant

  • Oct 2021 - Present

• Account Support Specialist

  • Jan 2020 - Oct 2021

  • Initiate and maintain contact with administrators, department managers, clinical staff, key personnel, decision makers, and influencers where language services and/or language products are used.• Facilitates proper information flow and communication between CyraCom and established customers.• Establish and maintain strong relationships with customers• Walk customers through the process of setting up phone and video interpretation and using it for the first time.• Help customers troubleshoot issues they encounter while using the service and provide actionable tips to resolve the problem.• Customize Account Management Portal, Oracle Sales Cloud and Fusion to meet the needs of the customer• Master CCS functionality and remain current with any new and current product updates.• Resolves equipment issues such as shipping splitters and ordering replacement phones and collateral materials on an emergent basis.

• Business Research and Development

  • Aug 2019 - Dec 2019

  • Assist sales team with research in regards to sales contacts and outreach• Outbound dialing to qualify contact information and set follow-up appointments. • Create target and contact lists

• Lead Generation Specialist

  • Apr 2018 - Jul 2019

  • Qualify and respond to inbound lead inquiries.• Act as the primary contact with customers and prospects. • Manage and coordinate calendar for sales appointments. • Create quote requests upon recommendation of sales representative.• Gather intelligence through over-the-phone outreach• Respond to and assist with requests to the Support Team within 48 hours of submission



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Event Coordinator/Sales Associate

  • Sep 2013 - Sep 2020

  Excellent customer service via phone and personally Assist management in communicating information to staff and clients Scheduling appointments based on various availabilities via multi-line phone and walk-in methods Sell services, products, and memberships closing each month above company expected standards of 25-35% Training new hires and veteran staff in sales procedures including preparation, presentation, and handling objections per defined policies Conflict resolution, customer account reconciliation Initiated, developed and grew chair massage events within community via interpersonal networking, cold calls and email marketing campaigns Coordinated events including materials, vendors, staff, schedule, and implementation



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Delivery Lead/ Shift Lead

  • Oct 2007 - Mar 2013

  Train all employees Delegate and maintain store appearance including stock replenishment, general housekeeping, completing opening critiques and recovery Running front and back of house operations, intake of delivery, checking inventory and rotating stock Crisis management including customer issues, maintenance and equipment issues, employee scheduling and employee supervision Train all employees Delegate and maintain store appearance including stock replenishment, general housekeeping, completing opening critiques and recovery Running front and back of house operations, intake of delivery, checking inventory and rotating stock Crisis management including customer issues, maintenance and equipment issues, employee scheduling and employee supervision



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Mar 2008 - Dec 2009

  Book reservations via multi phone line and walk in, guest check in/out process , distribution of mail, UPS & FedEx packages Manager On Duty Responsibilities Train and oversee Front Desk staff Loyalty Program Manager: Responsible for management and distribution of guest amenities, points distribution, program explanation, and employee training Worked daily with adjacent office, RealEstate.com by assisting agents with explaining rental program, floor plans and hotel procedures to potential owners Implement and organize tourism program to provide accurate information to out of town guests