Amy Baker
Operations Administrative Manager (Remote) at Lifetime- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Mandy Potgieter
Amy is the backbone to the Dell Executive Briefing Center. Without her many things would fall through the cracks. She is always thinking 10 steps ahead of you and prevents problems from occurring most times than not. If a problem does come up, she's is already on it and working on getting the right people involved. She has a way of making customers, account teams, executives feel at ease when nerves are running high and they instantly feel comfortable knowing Amy is involved with any briefing. Her greatest strengths are multi-tasking, problem solving, and relationship building. I would never hesitate to work with or for Amy at any point in time.
Mandy Potgieter
Amy is the backbone to the Dell Executive Briefing Center. Without her many things would fall through the cracks. She is always thinking 10 steps ahead of you and prevents problems from occurring most times than not. If a problem does come up, she's is already on it and working on getting the right people involved. She has a way of making customers, account teams, executives feel at ease when nerves are running high and they instantly feel comfortable knowing Amy is involved with any briefing. Her greatest strengths are multi-tasking, problem solving, and relationship building. I would never hesitate to work with or for Amy at any point in time.
Mandy Potgieter
Amy is the backbone to the Dell Executive Briefing Center. Without her many things would fall through the cracks. She is always thinking 10 steps ahead of you and prevents problems from occurring most times than not. If a problem does come up, she's is already on it and working on getting the right people involved. She has a way of making customers, account teams, executives feel at ease when nerves are running high and they instantly feel comfortable knowing Amy is involved with any briefing. Her greatest strengths are multi-tasking, problem solving, and relationship building. I would never hesitate to work with or for Amy at any point in time.
Mandy Potgieter
Amy is the backbone to the Dell Executive Briefing Center. Without her many things would fall through the cracks. She is always thinking 10 steps ahead of you and prevents problems from occurring most times than not. If a problem does come up, she's is already on it and working on getting the right people involved. She has a way of making customers, account teams, executives feel at ease when nerves are running high and they instantly feel comfortable knowing Amy is involved with any briefing. Her greatest strengths are multi-tasking, problem solving, and relationship building. I would never hesitate to work with or for Amy at any point in time.
Credentials
-
Marketing Virtual Events
LinkedInJun, 2021- Sep, 2024 -
Event Planning Foundations
LinkedInMay, 2021- Sep, 2024 -
Marketing Communications
LinkedInMay, 2021- Sep, 2024
Experience
-
Lifetime
-
United Kingdom
-
Financial Services
-
1 - 100 Employee
-
Operations Administrative Manager (Remote)
-
Dec 2018 - Present
• Supervise and oversee the workload of a small group of coordinators with the responsibility for supporting sales and operations. • Define, measure, and execute KPIs for the teams and processes being managed. • Ensure high quality and accuracy of all order entry and vendor purchasing transactions and processes. • Oversee customer and vendor set-up procedures executed by team. • Provide point of escalation and support for team in troubleshooting customer, vendor, or order issues. • Drive process improvements on antiquated procedures by developing innovative methods for optimal efficiency. • Create comprehensive internal reporting and correspondence by exploiting in-depth data and research. • Coordinate and schedule all tradeshow appearances for sales, meetings/training companywide both onsite at the corporate office and virtually using Google Meet and Microsoft Teams Show less
-
-
-
SAP
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Briefing Coordinator, Experience Centers (Remote)
-
May 2021 - Jul 2021
• 8-week contract to support the Experience Center team in preparation and execution of the virtual Executive Briefing Center for SAPPHIRE NOW 2021 Annual Conference. • Calendar management, using internal software ex. schedule prep calls, send out meeting invites, update blockers, etc. • Update & Maintain data in Visitor Management System. • Support team in end-to-end logistics. • Keep track of attendee response, registration, and attendance. • Send out acknowledgment and confirmation emails. • Send out reminders to attendees and speakers. • Send post-briefing thank you email. • Support Briefing Consultants in ad-hoc requests. Show less
-
-
-
JDA Software
-
United States
-
Software Development
-
700 & Above Employee
-
Experience Center Manager
-
Apr 2018 - Nov 2018
• Successfully delivered high-level impact briefings with Senior Level Executives. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Interface with customers, senior executives and business units. • Engaged in meetings to better understand client enterprise solutions and go-to-market. • Planned agendas, supplied advance materials and executed follow-up for meetings and team conferences. • Implemented scheduling tool “Briefing Source” to the global sales teams including live and recorded “how to engage” video sessions. • Developed briefing center metrics for executives and sales leaders, using “Briefing Source” dashboards and reporting. • Managed the reception area, including greeting visitors and responding to telephone, email and in-person requests for information. • Oversaw the following: planning, services, logistics, and customer related issues in the center. • Coordinated and participated in company conferences and events. Technical Skills include- Expert Knowledge of video conferencing systems including Polycom, Cisco, Tandberg, and Crestron as well as web-based software like Skype for Business, WebEx, and Zoom. Supported the centers' video walls and interactive displays. Hosted customer demonstrations like Pepper (Soft Bank Robotics), Beam Robot (Suitable Technologies), Locus Robotics, Prysm Interactive Display, HoloLens, and Virtual Reality simulations. Show less
-
-
-
NTT DATA Services
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Sr. Event Coordinator, Executive Briefing Center
-
Nov 2016 - Apr 2018
• Responsibilities and duties from Dell Services carried over through NTT Data acquiring Dell Services • Responsibilities and duties from Dell Services carried over through NTT Data acquiring Dell Services
-
-
-
Dell
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Event Coordinator, Executive Briefing Center
-
Jan 2013 - Nov 2016
The Dell Executive Briefing Center (EBC) provides a professional and intimate setting in which Corporate and Government leaders can build relationships with Dell Executives and subject matter experts. • Salesforce intake/calendar management for the briefing analyst’s including scheduling for the EBC, Global Data Center tours, large onsite partner/internal workshops, summits etc.• Field and resolve all “day-of” logistics requests from Sales teams and Customers • Daily interaction with clients, vendors, facilities, security, and Executives at all levels of the company • Supervision of all daily onsite Executive catering needs; with special consideration to those with dietary restrictions and Cultural sensitivity • Prepare meeting rooms daily (Agendas, Badges, Customer Gifts and Guest Wireless.) • Manage off-site logistics required for Executives (airport transportation, restaurant reservations, and recommendations for other services)• Sr. Technical Support for the A/V (Polycom) system within the center including WebEx; high level of IT literacy and the ability to trouble-shoot technical problems, and all system maintenance updates• Overseeing all inventory needs for the Briefing Center• Handling of all general administrative duties of the EBC, including confirmation of Non-Disclosure Agreements and highly sensitive information regarding customer base• Updates and manages rotation of End User Client display inside center• Coordinated catering for Dell World EBC 20k+ attending (October 2013-2015) Show less
-
-
Operations Analyst (Remote)
-
May 2015 - Oct 2016
Dell Solution Centers are a network of technical centers located in key sites around the globe. Experience Dell solutions and access our technology in a dedicated, hands-on environment equipped with state-of-the-art labs and teams of solution experts. Manage Salesforce.com intake for the Washington D.C./Herndon Solution CenterResearch all intake request to guarantee all correct resources (Solution Architects on the call)Scheduled and lead internal scoping calls to discuss upcoming customer engagements/events and mitigated any risk with complicated engagementsManage calendar invites for Solution Architects and Customer Care AnalystManage all Proof of Concepts to ensure that opportunities are associated with the request and that we have Non-Disclosure agreements in place for all customer engagements.Relationships formed with account teams and account executives Show less
-
-
-
Panacea Corporation
-
United States
-
Design
-
1 - 100 Employee
-
Executive Assistant / Office Manager
-
Sep 2010 - Dec 2012
Handle all Customer Service correspondence, answering calls, emails, web orders, troubleshooting including processing orders and returns. Coordinated projects and events exercising ability to improvise, improve procedures and meet demanding deadlines. Successful Vendor Relationship Management while using purchase orders and a multitude of reports. Manage Logistics with an off-site Fulfillment Center using carriers like UPS, FedEx and LTL(s). Monitored product inventory and distribution operations to ensure a timely delivery. Full Reconciliation of company’s first 18 months in business. Personally trained by a Certified QuickBooks,PROAdvisor. Managed all aspects of billing, A/R- Process all Credit Card Orders and all checks deposited and a daily report sent/emailed. A/P- Ran/Emailed weekly reports, paid out as I was instructed. Payroll processed thru QuickBooks and any other related issues. Not excluding New Hire paperwork (W-4 and I-9’s) Executive Assistant to CEO duties included: Overseeing calendars both professional and personal. Coordinating all senior executive travel (including international) and entertainment schedules. Prepared comprehensive financial reports and proposals for senior management review. Show less
-
-
-
Vireo Marketing
-
United States
-
Advertising Services
-
Print Production/Operations Manager
-
Aug 2009 - Sep 2010
Advertising Agency- Clients include Spas, Hospitals, Amusement Parks, Financial Institutions, Retail Suppliers and Exclusive Senior Living FacilitiesSkillfully coordinated (150 or more) graphic, printing, and promotional projects simultaneously, set schedules and moved projects through production until fulfillmentand/or delivery, meeting all client objectives. Served as Quality Control over the Creative Department to insure the quality of work that each artist and director designed was up to company standards including proofreading every job.Negotiated with numerous printers, vendors and mail houses based on their specialty, bringing cost savings to organization without compromising quality or deadlines. Reviewed all invoices constantly watching to make sure that the company was making a profit and/or figuring out better more efficient ways of doing business. Created Production Reports and conducted weekly production meetings with entire team.Created Production Manuel for future managers. Account Manager for the 2 largest clients. Managed Operations over Creative, Sales and Customer Service Departments. Show less
-
-
Client Care Representative
-
Aug 2009 - Dec 2009
Executive Assistant to CEO, including managing all calendar and traveling schedules.Enter new jobs with new and previous client.Be the liaison between the client and creative department.Place orders with promotional supply companies to fill clients’ needs.Overseeing all shipping for the company to insure professional packaging and ship orders thru UPS/ and other vendors.
-
-
-
Starbucks Coffee Company
-
United Kingdom
-
Restaurants
-
1 - 100 Employee
-
Barista
-
Oct 2005 - Sep 2009
Prepared/distributed and sold coffee in an enjoyable, efficient and knowledgeable way. Worked with Non-Profit Organizations in my community to bring forth knowledge and awareness to local issues. Built huge clientele for this location by giving customers superior service. Team Leader/Builder. Prepared/distributed and sold coffee in an enjoyable, efficient and knowledgeable way. Worked with Non-Profit Organizations in my community to bring forth knowledge and awareness to local issues. Built huge clientele for this location by giving customers superior service. Team Leader/Builder.
-
-
-
-
Promotions
-
Apr 2005 - Oct 2007
Promotions Market to existing listeners for retention and to attract new listeners. Organize and pack vehicles with supplies for all remotes, events and promotions. Administrative duties include calling winners, packing totes, running errands for station, and vehicle maintenance. Promotions Market to existing listeners for retention and to attract new listeners. Organize and pack vehicles with supplies for all remotes, events and promotions. Administrative duties include calling winners, packing totes, running errands for station, and vehicle maintenance.
-
-
-
FedEx Express
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Service Assurance Leader
-
Feb 2001 - Jan 2005
Running productivity reports on all on-road couriers for my location.Counseled Couriers on ways to boost productivity numbers in-house and/or would retrain out-of- house on individual routes.Directly under General Manager.Imputing delays into corporate system for packages in over 20 zip codes.General Administrative duties
-
-
Courier
-
Jan 1998 - Jan 2001
Ability to navigate and run a multitude of local area routes with time sensitive materialat or above top productivity.Excellent driving skills and knowledge of traffic laws. Practiced careful defensivedriving techniques to attain and maintain a perfect safety record. Wide knowledge ofvehicle maintenance and operation. Maintained perfect driving records of deliveryschedules, customer issues and location notes to inform management of delivery operations.Accurate sense of direction and comprehensive visual memory. Received achievement awards. Show less
-
-
Senior Customer Service Representative
-
Oct 1995 - Jan 1998
Provide impeccable service to clients who needed assistance in troubled areas ofour service when other agents were unable to assist. Possess technical proficiency in operating multi-line phone systems, copiers,printers, fax machines, computers and software including Windows XP, MS Excel, MS Office, MSWord, light HTML, and internet proficient.; Dispatch Couriers after hours/weekends. Schedule Trucks to and from Ramp Facility loaded with airline containers due toleave with live freight. Cash handling of all over the counter/on the road transactions. Show less
-
-
Education
-
2004 - 2005
American Broadcasting
Yes, Radio Broadcasting
Community
