Experience

HFC Systems Ltd - Business IT Support

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Administrative Assistant

  • Sep 2020 - Present

  A business IT company based in #stokesley North Yorkshire.We're able to offer:- IT Support- Support Contracts- Webdesign & Hosting- Cloud Computing- Telecoms & Broadband- Microsoft Office 365- New & Refurbished Hardware- Repairs and Sales - Anti-Virus and much more! A business IT company based in #stokesley North Yorkshire.We're able to offer:- IT Support- Support Contracts- Webdesign & Hosting- Cloud Computing- Telecoms & Broadband- Microsoft Office 365- New & Refurbished Hardware- Repairs and Sales - Anti-Virus and much more!



Unitel Direct

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Services & Admin

  • Jul 2008 - Sep 2020

  -The provision of new telecoms orders via WLR or LLU, and the management of existing orders- Setting up new customers on the billing platform to ensure they are billed correctly- Dealing with faults via Openreach and reporting back the customer with efficiency- Registering of new mobile phone orders, including SIM cards and hardware- Reporting billing figures, and generating accurate commissions for third-party dealers and ensuring their invoices are paid in a timely manner-Weekly and monthly analytics and data reporting covering a variety of aspects of the business, including finance, performance, customer yield. This also includes reporting on trends, and feeding back potential improvements.- CRM management and housekeeping- Overseeing staff sales figures and ensuring departmental consistency. - Working closely with offshore partners.- Compiling coherent information which is provided to senior management about customer lifespan and experience.- Daily management of the main company email inbox- Managing technical department workflows- Delegating tasks between staff members and departments- Managing sales order forms for telecoms, website advertising and gas & electricity customers, updating customer accounts, inputting new orders- Answering customer services calls, taking management escalations



Claire's Accessories

• United States
• Retail

• Assistant Manager

  • 2007 - 2008

  I worked as assistant manager at Claire’s Accessories in Middlesbrough. During my time at Claire’s I undertook every responsibility included in the day-to-day running of the fourth biggest store in the district. I worked as assistant manager at Claire’s Accessories in Middlesbrough. During my time at Claire’s I undertook every responsibility included in the day-to-day running of the fourth biggest store in the district.



CJ Garland & Co Ltd.

• Customer Services

  • 2005 - 2007

  Garland’s Call Centres- Sky Television contract. - Outbound-based campaign, warm calling customers. - Inbound sales & customer services. Garland’s Call Centres- Virgin Media contract. - Inbound call contract - Team Leader - Coach - Customer Escalations Garland’s Call Centres- Sky Television contract. - Outbound-based campaign, warm calling customers. - Inbound sales & customer services. Garland’s Call Centres- Virgin Media contract. - Inbound call contract - Team Leader - Coach - Customer Escalations