Experience

Kobie Marketing

• United States
• Marketing Services
• 200 - 300 Employee

• Call Center Supervisor

  • Jan 2019 - Present

  Irving, Texas, United States



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Site Manager

  • Sep 2003 - Jan 2019

  Irving, TX

• Site Manager Training and Development

  • Aug 2016 - Feb 2018

  8880 Esters Blvd Irving, TX, 75063 Lead a team of training managers and Quality coaches. Coordinate training classes on new hire, new product lines, system changes, and other business needs. Develop and maintain a quality check process that allows for both auditing and coaching team members every month.

• Team Manager

  • Jan 2012 - Aug 2016

  8880 Esters Blvd Irving, TX, 75063 Manage teams between twenty to thirty front line agents. Complete a one on one session with each team member once a week. Complete side by sides for fifty percent of the team weekly. Review payroll for each team member weekly. Participate in three to five team manager lead projects per month.



ADT Inactive

• Team Lead

  • Jul 2004 - Feb 2012

  Work with the Team Managers and the other Leads to make sure the inbound calls are being handled efficiently and in a timely manner. Answer questions from the floor about the calls. Help the Team Managers or Department Manager with any projects that might come to the Department.

• Front Line Team Member

  • Jan 2003 - Jul 2004

  Call customers when their alarm signals were received. Dispatch emergency agencies when needed. Input customer data into the Mastermind program. Help technicians troubleshoot customer’s alarm systems during installation. Help field sales agents schedule technicians for new alarm installations or service visits.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Auto Insurance Sales

  • Jan 2003 - Jan 2003

  Take incoming Sales calls for insurance policies. Run credit checks through Equifax.



The Mattress Firm

• Sales Manager

  • Jan 2000 - Jan 2003

  Sale Mattress to incoming customers. Processed and deposited customer’s checks at the end of each day. Take inventory of all items in back room and on the floor once a month. Keep store organized and well stocked.