Experience

Sezzle

• United States
• Financial Services
• 200 - 300 Employee

• Senior Merchant Success Manager

  • Mar 2023 - Present

• Merchant Success Manager, Canada

  • Sep 2021 - Mar 2023

  - Manage all aspects of merchant relationships as the main point of contact for clients at an enterprise to mid-market level. - Effectively prioritize client requests from urgent/high-priority that require immediate action to analytics requests. - Possess a strong desire to provide clients both tactical and superior customer service by anticipating client needs and proactively reaching out to suggest ways to optimize performance. - Work closely with tech support to troubleshoot… Show more - Manage all aspects of merchant relationships as the main point of contact for clients at an enterprise to mid-market level. - Effectively prioritize client requests from urgent/high-priority that require immediate action to analytics requests. - Possess a strong desire to provide clients both tactical and superior customer service by anticipating client needs and proactively reaching out to suggest ways to optimize performance. - Work closely with tech support to troubleshoot issues and communicate outcomes. - Key liaison between business partners in product, risk, marketing and disputes. - Coordinate and manage client website integration, testing, Dashboard training and analysis. - Mentor and assist in training for Merchant Success intern team.



Earth and Hide

• Canada
• Manufacturing

• Business Manager

  • 2019 - Present

  Winnipeg, Manitoba, Canada My husband, Chuck, is the founder and craftsman of a rapidly growing leather craft business. I work alongside him in an increasing capacity. My duties include, but are not limited to: - Sales reporting and forecasting - Wholesale sales coordination, from relationship inception, order processing to shipment & reorder - Inventory management - Shipping coordination - Order processing from our Shopify store - Shopify website management - Event and calendar management for… Show more My husband, Chuck, is the founder and craftsman of a rapidly growing leather craft business. I work alongside him in an increasing capacity. My duties include, but are not limited to: - Sales reporting and forecasting - Wholesale sales coordination, from relationship inception, order processing to shipment & reorder - Inventory management - Shipping coordination - Order processing from our Shopify store - Shopify website management - Event and calendar management for markets - Travel coordination www.earthandhide.com Show less



Bold Commerce

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Coordinator

  • Oct 2018 - Sep 2021

  Winnipeg, Canada Area As the Project Coordinator for the Enterprise Services department, I act as an air-traffic controller between Shopify e-commerce client management and production. I ensure our monthly retainer hours are filled within 98% and that our account managers and production teams have everything they need to perform exceptionally.

• Receptionist

  • Feb 2018 - Oct 2018

  Winnipeg, Canada Area



Oasis Church

• United States
• Non-profit Organizations

• Office Administrator

  • 2015 - 2017

  Winnipeg, Manitoba, Canada I served as the main administrative and reception hub of a busy, growing church with over 1000 person average weekly attendance. I assisted a staff of 15 in many different areas, including volunteer team coordination, calendar management and follow-up of member requests. -Developed new systems and programs to improve organization and efficiency. - Recruited and trained 24 volunteers for multiple positions every quarter. - Managed supplies, inventory and ordering surrounding… Show more I served as the main administrative and reception hub of a busy, growing church with over 1000 person average weekly attendance. I assisted a staff of 15 in many different areas, including volunteer team coordination, calendar management and follow-up of member requests. -Developed new systems and programs to improve organization and efficiency. - Recruited and trained 24 volunteers for multiple positions every quarter. - Managed supplies, inventory and ordering surrounding meetings, staff gathering, and 600+ attendee church-wide community event planning. Show less



MISSION BBQ

• United States
• Food & Beverages
• 700 & Above Employee

• Catering Assistant

  • 2013 - 2014

  Glen Burnie, Maryland, United States I reported directly to the Director of Catering of a quickly growing local BBQ restaurant. The Catering Department was a rapidly growing area of the Mission BBQ restaurant. I contributed to the prosperity of the business, catering up to 100 events per month which earned Mission BBQ close to $1 million in annual sales after its third year of operations. - Coordinated the Catering Calendar through Google Drive, implementing new processes that eliminated miscommunication, no-shows, and… Show more I reported directly to the Director of Catering of a quickly growing local BBQ restaurant. The Catering Department was a rapidly growing area of the Mission BBQ restaurant. I contributed to the prosperity of the business, catering up to 100 events per month which earned Mission BBQ close to $1 million in annual sales after its third year of operations. - Coordinated the Catering Calendar through Google Drive, implementing new processes that eliminated miscommunication, no-shows, and ensured clear team communication. - Designed, tested, and implemented automated payroll system for a staff of 25. - Coordinated all logistical planning for client events; menu selection, layout, staffing, scheduling, event timing, and all manner of special requests. Show less



First Baptist Church Alexandria

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Food Service Manager

  • 2008 - 2011

  Alexandria, Virginia, United States I organized, planned and supervised the execution of all food events for the entire congregation of 1500 people. I was responsible for all aspects of the Food Service Ministry which included: menu development, supervising food preparation, meal serving, kitchen organization and maintenance, food procurement, staffing, budgeting, and all aspects of accounting. - Redesigned and digitized inventory management process saving 100+ hours per year. Introduced use-based inventory stocking… Show more I organized, planned and supervised the execution of all food events for the entire congregation of 1500 people. I was responsible for all aspects of the Food Service Ministry which included: menu development, supervising food preparation, meal serving, kitchen organization and maintenance, food procurement, staffing, budgeting, and all aspects of accounting. - Redesigned and digitized inventory management process saving 100+ hours per year. Introduced use-based inventory stocking standards, effectively eliminating operational deficit and funding the purchase of $10,000 in new equipment. - Wrote Standard Procedures Handbook ensuring high standard of service maintained. - Hired, trained, scheduled, supervised kitchen staff of 6 employees and up to 30 volunteers, of which I had hiring authority, establish staffing levels and schedules, administered performance and wage reviews. Show less